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September 2024 by Parminder Sidhu
On September 6, 2024, my husband and I took our 7-month-old Toyota Camry 2024 (46,500 km) to Canadian Tire for a provincial inspection, as part of transferring our car from Ontario to British Columbia. At front desk, we met Mr Daryl Ryan, the service department manager, who informed us that the inspection would cost $172, regardless of whether the vehicle passed or failed—this seemed completely fair to us.
However, things quickly took a disappointing turn. After a couple of hours, Mr Daryl Ryan called my husband and explained that the car wouldn’t pass the inspection due to the front window tinting, which needed to comply with BC laws. We fully understood this. But then, unexpectedly, he recommended replacing all four tires, claiming two had passed and the other two had failed due to wear and tear, though he insisted we should at least replace two. This struck us as suspicious, given that our tires were in excellent condition, having been well-maintained and used for only a short period.
What followed left us disillusioned. The price quoted for two new tires was a shocking $1,150— it felt like they were preying on us and our need to complete the car transfer quickly. It was a disheartening moment, as we felt the trust we had placed in a reputable company was being undermined by an attempt to upsell us on unnecessary services.
In the end, we paid the $172 for the failed inspection and left, deeply disappointed. As long-time customers of Canadian Tire, this experience left a sour taste in our mouths. We felt more like targets of a sales tactic than valued customers. This incident has sadly tarnished our perception of the company, and I urge others to approach their service department with caution.
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September 2024 by Paula Lambert
Very helpful in tire repair
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September 2024 by Michel Petit
The biggest Canada Tire I have been too. Great store
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September 2024 by Scott Henuset
Great store. Great selection!!
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August 2024 by shy courage
Always a great place to shop for auto supplies
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August 2024 by isaac
I love master craft hoorah. Don’t buy the power tools tho just the hand tools
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August 2024 by Kevin Douglas
Used to work at the auto parts desk and got transferred to the housewares department the same week I asked what was positive and negative on a battery (Thanks Andrew). This is your standard Canadian Tire, it has lots of stuff and it's pretty clean. Since I worked here I know that most of the staff are pretty friendly and helpful; except the online orders department, they are useless. Go check it out if you're in the neighbourhood, it pretty much has anything you need.
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August 2024 by rhys watt-marsh
I like the little tablets to search for stuff, but when I called asking about tower fans, the woman said they didn’t have any and asked me to spell it out?? When I went on their website it was literally the second most trending search??
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August 2024 by Gk Creates
This review is for the older lady at the cashier!
I bought a compressor to fill air into my car’s tire, few mins later I came back because it wouldn’t work! I came back & the customer service lady said do you want to exchange and I said NO because this is how they get you!!!! after I would have exchanged it for another one and had that one not work either I would have only gotten store credit!
Anyways the customer service girl was nice she returned it!
We went and picked up another one- different company. At the cashier was the older lady and we politely asked about the return policy again and she said if it’s opened only exchange and I had to explain my previous situation to her while she left me mid conversation to help someone else!
After that she said talk to customer service!
Please don’t work for customer service if you’re going to have that attitude. I just moved into the neighborhood - safe to say I won’t be coming back to this Canadian tire!
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August 2024 by Mariel Black-Doan
This review is specifically for the Auto Service Center, as my experience in the store itself has been unremarkable. (Though the return policy is pretty bad.)
My husband and I moved up to BC last month and were told we needed to get a provincial inspection. The person we talked to said they knew a lot of people went to Canadian Tire, so recommended we do the same. Not knowing any better, we took their advice. HUGE mistake.
A while after I dropped off the car, I got a call that listed off some items and prices to bring the car into compliance, and I asked them to email me the estimate so I could go over it with my husband before we signed off. I repeated the address and spelled it out at least 4 times with the person on the phone and they assured me they had it and would email me ‘right away’. I never received that email.
When I called the store to ask if they had sent it and check that it went to the right address, they told me that the person who had sent the email was ‘out’ and nobody else knew anything about the car or the email. I was told I’d have to wait for them to come back and that they’d call me back as soon as they came in. They never did.
Eventually, I just called my husband and told him what I remembered from the conversation on the phone, and we agreed to go ahead with the repairs. I gave Canadian tire the OK at 1 pm Friday. I was told the car would have to stay overnight, and they’d call me in the morning to update me on if it was finished or when it would be ready. Again, not knowing any better, I said ‘fine’ and assumed, reasonably enough, that it would in fact, be ready the next day, since nothing I needed was all that complex. As it turned out, I would not actually get my car back until the following Tuesday at 4pm.
After that first call regarding the initial inspection, I never once heard from Canadian Tire unless I called them myself. They didn’t email, didn’t call back, and didn’t make any effort to keep me updated.
And the timeline kept changing. First it was overnight, then when I called at noon because they hadn’t contacted me it was Saturday afternoon, then when I followed up Saturday evening after hearing nothing, I was told everybody who knew what was going on with my car had already gone home (their words) and my ‘best chance’ to find out what was happening would be to call the next morning between 9 and 10 am. When I did that, I was told they had just ordered a part for my car window, but it being Sunday, it wouldn’t arrive until Monday afternoon. When I called back Monday afternoon, I was kept on hold for over 30 minutes, then told it would be Tuesday morning. When I called Tuesday afternoon, I was told that they were ‘just finishing up’ and that I would be called back very soon to let me know the car was ready for pickup. Two hours later, when I called again, I was on hold for 17 minutes, then I was told it would be another hour.
Not once did anyone answer the phone with anything more than ‘please hold’ and I was constantly given wrong or conflicting information, when I was given information at all.
And to make a bad experience even worse: when we got home, I discovered that my trunk latch was broken. The screws are sheered off cleanly where the mechanism attaches, implying that for some inexplicable reason, they tried to force my trunk open despite having both the key with a button that pops the latch and a lever right inside the door to do the same. The trunk was in perfect working order when I dropped the car off, and now the mechanism is dangling. No one said a word to me about this, which makes me think they broke it and just tried to hide the evidence. Or worse, were hoping I’d bring it back and they could charge me to ‘fix it’. Either way, I am never setting foot in the Auto Service Center here again, and I would strongly recommend steering clear unless you’re looking to set some money on fire and stress yourself out.
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August 2024 by Noah Vejvoda
It's a Canadian tire and let's be real whether it has good reviews or not you're still probably going to go.
It does what Canadian tire sets out to do, be a man's 1 stop shop to get all the amazing things we never knew we needed. The place we came to buy a screw and left with a grand worth of fishing gear and tools. ?♂️
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August 2024 by Ze
Cheapest all-season tire price compare to all any other tire shop. The staff there is very friendly. They finished tire installation in 1.5 hour, and the quality are great.
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August 2024 by Surinder Parmar
Very poor customer service at this location, I asked for help and was ignored by two sales people
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July 2024 by Dave Dagg
It's a Canadian Tire!
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July 2024 by amanda hansford
Always a positive experience, my hubbies fav store
