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February 2024 by Nita XwúsᐧXwəs-tinek
I had a young man named Braiden (spelling?) at the Guilford Surrey location go out of his way to help me find the perfect pair of boots. After trying on several pairs and it taking a good chunk of time, I didn't find a pair that I loved.I felt bad not buying anything after Braiden had worked with me for so long. However, his service and work ethic stood out especially for his generation and young age. Braiden is an asset to the company and has a bright future ahead of himself.
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January 2024 by dalia
The Egyptian man who is working there which I assume he is the manger was very rude with zero customer service manner. We orders a shoes and they keep messing up the order, which we didn’t say anything about. But instead of him apologizing he was very rude. The girls were working with him are kind, I feel bad for them they have to work which such person. Do better. Brown please hire better mangers.
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December 2023 by Melody
Nice shoes but over priced. Check around as seen same shoes in different stores for cheaper. Staff is attentive but sometimes don't listen to what you need. I asked the girl to bring another size 9 as there was a mark on the shoe, I watched to talk to other customers and not go check, then she comes back asking if I was going to purchase the shoes. She did not listen to a customer. Purchased suede fixer in a bottle for my boots and girl at teller tried to give me a used bottle, I said no, Bring me a new unused bottle. (Which I checked)Some improvements are needed.
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December 2023 by Linda Kenney
Great customer service and friendly and helpful staff. Thanks Mustafa for the interesting conversation. Hoping for a Browns store closer to Abbotsford at some time. Highly recommend this store for quality shoes and service.Update from yesterday. Wow wow wow - the shoes that were ordered for me to replace a rather snug pair, arrived by FedEx less than 24 hours after I was in the store. Fantastic service⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
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September 2023 by gina guszowaty
I bought a pair of sandles a few months back, the strap broke and the Mgr Eslam Wagdy exchange them no questions asked. The staff was friendly service best I've had in a long time. Thanks Mr Wagdy, I'll be shopping here again soon
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September 2023 by Michele Cosco
My favorite store for shoes. I always have a great experience here. Met Raj, a very nice employee and funny. Keep up the great service!
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September 2023 by Javier Villar
Attitude of sales guys (not ladies) for returning a pair of shoes. Disappointing none the less. Maybe some coaching is required here. Just saying.
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July 2023 by Paul Hughes
Was in Richmond last week and popped into Browns in the Richmond Centre because my wife knew they had her size in the Ugg leather boots she wanted to purchase. I’m not too much of a shopper, but I randomly found a pair of North Face slip-ons while I was waiting for her that I liked, so I bought them.A couple of days later, after wearing them a few times, they weren’t fitting properly and the top part had actually cut my foot. Because we live in Langley, going out to Richmond was too far, and because I had worn them a couple of times, I didn’t think there was anything I could do about it—although it was a bummer that I had just spent $70-80 on a pair of cool looking slips that were now useless to me.I decided to connect with the Browns Chat online off their webpage, and when I explained to the girl what the situation was, she told me I would have to go into the store and speak with a manager.I phoned the store in Guildford and spoke with the manager (Mustafa Mukhlis) who was exceptionally friendly and accommodating and assured me that they would take care of my needs whenever I was able to bring them in.Today I went to Browns in Guildford and exchanged the North Faces for a pair of New Balance running shoes, and Mustafa was nothing short of excellent, and his assistant (Priyanka) was also friendly and extremely helpful.I recommend highly the service culture, friendliness, and kindness of this store. We have shopped here before (mostly my wife), and will definitely be shopping here again, as the VALUED customers that we obviously, truly are (based on how we were treated).Thank you, Browns.
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May 2023 by Denise Finch
Found some great shoes today for my daughters graduation and Brendan was very helpful ?.
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May 2023 by Mavis Vo
The service attitude of the Indian man here is really bad, is it because I dress poorly?When he asked me if I wanted to get these shoes, I replied that I am not sure and still want to see more shoes, he immediately averted his eyes and gave a disdainful expression.What a shame
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April 2023 by Grace Warkentin
They never stopped pestering me when I told them 3 times that I was just trying to make up my mind. Very annoying - didn’t get it just because of them
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April 2023 by shasha jacobson
Nina was amazing! She was kind, helpful, knowledgeable and knew exactly what I wanted! Thanks Nina!
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February 2023 by Suhana Gaba
Priyanka had amazing service !!! Really appreciated when staff comes around to help you , unlike so many other brands !! Thank you Priyanka i’m sure your customer service won’t go unregonized.
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January 2023 by Randeep Matharu
I wish I could give them a zero rating. Worst customer service ever. Me and my friend visit there today for shoes returning. One of there employees was like you guys have 10 minutes in total…choose shoes for you and leave the store. Like seriously, this is their customer service. This is how they treat the customers. Not only that man even the girls at bill counter shows us same attitude. I don’t know how they manage to do work like that. I ask them for a manager, they refuse to call the manager at the spot. So if the manager is reading this comment, please have your employees some tips for customer service and how to speak nicely and politely.Ridiculous experience ever.
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January 2023 by Mellareign Mariano
Went in there today with my mom, and while the man was very helpful in getting our shoe sizes, the ladies at the cashier was not. They were very rude and snobby towards my mom and gave very passive aggressive attitude when my moms card got declined while also yelling at her. I understand that my mom does not speak the best english or understand, but yelling at her and making her feel stupid in front of others is very unprofessional.From reading other peoples reviews, you either need to hire new staff or train them better.
