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October 2024 by Sophie
I had a great shopping experience with Paige this past weekend. She was super kind and helpful, and gave great styling feedback. Thank you!
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October 2024 by Prima Primavera
There weren’t many customers that day, as it was the middle of the workday when most people were at their jobs. I finally found the item I wanted to try on. There were two customers in the fitting rooms area, one was being helped, apparently because she was trying on a lot of items. If you came in for a specific item, they didn’t lift a finger to assist you. I found myself going back and forth between the fitting room and the sales floor in search of a different size, but no one approached me either in the fitting room or on the sales floor. The staff only came over to take payment at the checkout. The whole team seemed to be in a state of disarray. If you came in for one or two items, don’t expect to receive help; assistance is more likely if you have a large number of items to try on, as there is a higher probability you’ll make a purchase. On the positive side, the merchandise and shelves were well organized, the sizes were easy to find, and the fitting rooms were clean.
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October 2024 by Jessie Wang
Don’t waste your time to repair your Aritzia clothes here. I bought effortless pants and the thread completely came out after 2-3 washes. Brought the pants here for repair, two weeks passed, not ready yet. This is the second time the thread came out, last time the shorts thread came out, and it took 3 weeks to repair it. They are just waiting your time, no service at all.
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October 2024 by Severena Godin
Had a great experience here with Seth. They were super helpful and kind!
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August 2024 by Gursimran Dhillon
Literally tried to return something today that’s never been worn before and they wouldn’t let me return or exchange it. Then when I left and looked in the bag for the price tag so I can go to another Aritzia and talk to them about it, it wasn’t in there. I checked everywhere and couldn’t find it. I went back and let them know what happened and they were being super rude and wouldn’t give a straight answer or even look for the tag. Clearly they took the tag and lied about it. It was a nearly 200 dollar purchase of something I’m probably not gonna wear. So frustrating, I don’t understand what they get out of acting like this.
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August 2024 by brittany robbins
I just had the best shopping experience ever. I walked in wanting to find some jeans which I usually find a hard task. Always hard to find the right fit. All of the girls jumped quickly and were running around trying to find me something perfect. They greeted me with a smile and were so pleasant to deal with. I found one pair I could take home on the spot, they were quick to order the other pair that were not in stock along with acute white T-shirt. I would definitely recommend, going to this Aritzia. Thank you so much. ? you rarely find this level of service at retail stores anymore.
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July 2024 by Carmen D
Terrible service, idiotic workers
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June 2024 by Jasmeen Kaur
If you have seen that tiktok video of aritzia girls being super rude and acting like they’re better than everyone else go to this store to see it in real life.
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June 2024 by Jaydenn Hicks
We started from one end of the store and went all the way around. Not one smile or asked us if we needed help finding anything- which we did. It seemed only folk who had clothes in hand were attended to. Guest experience could definitely improve.
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June 2024 by Chanelle
I was in the area and was looking forward to checking out their new pieces. Unfortunately I noticed that the store, products and customer service have gone downhill. This location looked like a discount centre (minus the good prices) and was very poorly merchandised. I was unable to find a nice quality natural fibre like cotton, wool or linen. All of the fabrics felt cheap and were manmade. No employees were smiling and I was not offered customer service. I used to be a regular shopper at Aritzia and visiting used to feel like a treat. I don’t feel inclined to ever buy from this company again.
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May 2024 by Liliana Abril
Guildford Artizia:
I went in today to get some sweatpants and tried on different styles and sizes. Ella was trying to help me today but her attitude was very annoyed and inpatient. It seemed like she just wanted me to pay and get out. For a store that is expensive the customer service needs to be improved.
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May 2024 by Sunny G.
Great customer service. I was looking for a birthday gift for my wife, Jas was helpful, did a nice job wrapping up the purchases and just a pleasant experience.
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May 2024 by Riyana Kajal Rifkhaz
Me and my friends had an amazing experience with Alina, she was so sweet and helped us find some gems love her
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May 2024 by mini butalia
Good store but no customer service silence place no body care you r coming or going back
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May 2024 by Fatema Sediqi
Went in yesterday, customer service was amazingg, went to the fitting rooms and they followed right after with a mirror in the room bcos im a hijabi ???