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“We purchase all appliances for a new kitchen at Trail Appliances. Our salesman, Sachin Harjai provided my wife and me the best non pressure assistance to choose the right appliances. Then, when some minor problems with the delivery of some of our appliances occured, Sachin jumped in and ensured prompt an efficient resolution. We are happy with Trail appliances because of the quality of their personnel, as reflected by Sachin's performance.”
11AM - 6PM
15858 24 Ave, Surrey
Appliances
“Our previous couch that we purchased (under warranty) was great. We had some quality issues a year later. They were very understanding and found us a different new couch in our warrenty budget price range!
We now have a new couch delivered today and store credit, we love our experience.
Thankyou to our sales representative Heidi (I hope I spelled your name right)
Thankyou to all the staff that helped us
Very pleased with the brick!”
“I had a really great experience at the brick,
Kiran was really nice and kind, she was so patient and she helped me choose the best furniture, i am definitely coming back and i hope to have kiran as salesperson again !!”
“the delivery of our new LG oven was perfect! we were kept informed the day before delivery and in the hours leading up to the delivery! the guys removed our old oven and unpacked the new oven. all we had to do was remove the protective tape and plug it in. they were very friendly and happy to be delivering our oven!”
“I want to give a big shoutout to Michael at Amre Supply for being an incredible customer helper! Every time we visit, he is super fast at finding the parts we need. Even if the part isn’t readily available on the website, he goes the extra mile to dig deeper and track it down for us.
What makes the experience even better is the thoughtful touch of having fresh popcorn and coffee available for customers every day—thank you, Michael! It’s such a welcoming gesture.
I’ve also noticed how organized and tidy the store is, which makes shopping there even more enjoyable. Michael, your attention to detail and customer care is truly appreciated. Keep up the great work!
Thank you again, Michael!”
“Excellent service from Rupinder - he's responsive and offered a great deal for our washer dryer. He also answered my many many questions all throughout the night via text. On top of that, the delivery and installation team was fast and top notch. From the day we first talked to Rupinder to the day everything was installed took a matter of ~1 business day. We finalized the purchase on Friday ~5PM and it was installed by Monday ~630PM. Highly highly recommend!”
10AM - 8PM
17685 64 Ave, Surrey
Appliances
“Shout out to Kathy at customer service who went above and beyond to get me the dry duffel bag that was on sale for super cheap AND before my trip too. Haven't encountered this level of service in a very long time. You are very much appreciated!”
“I needed extension hoses for a new faucet I was installing. Not only did they have what I was looking for, an employee came over to confirm what I needed and found a more appropriate length. Thank you for all of your assistance, kind sir, I’m sorry that I didn’t get your name. The new faucet work great too - no leaks underneath.”
“I bought a refurbished conditioner there. However, when I tried to install it. There were missing parts. So I returned to the store and asked for help. The sales staff went back to their storage and took spare parts from another returned air conditioner to meet my needs. Staff were easy and went out of their way to deal with it. However, I think I will stay away from refurbished products even when they were $100.00 at the regular price.”
“I was facing difficulty in searching the product. Luckily I was having item number so I went to their customer service representative, she sorted everything for me and tell me the exact location of the product which completely saves my time. What a great customer service!”
“We wanted to get a tv so we visited the tech department of this location.
Joshua was very helpful and professional with alot of knowledge to offer.
Thank you Joshua for your expertise and patience.”
“This is one of the busiest Costco in lower mainland. At the time of the review (Dec, 2020) there are some faster check out options for smaller purchases and paying with credit cards. Even though some people weren’t very good at keeping personal distances but everyone wears a mask right now for covid19. Overall a good Costco to shop at, just like most other Costco stores”
“I always get great customer service in all departments at this location. The staff is great. The selection is great. From the pharmacy to cosmetics electronics well everything. Its getting rare these days so it's good to know London Drugs is always consistent. Tellers and the lotto guy are great too!”
“i had two experiences with the costco surrey bc optical service , both were very good. Recently, i brought in my glasses with a broken arm and they ( Sarah and Debbie) replaced both arms no charge.”
“Jamie was super nice,patient with my questions as this wasbmy first time getting tires from costco. It took 2.5 hours to change the tires but I am totally ok with that considering the warranty costco offers .”
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“It was very easy to buy at the store. SER was very helpful showing us the appliances we needed. The delivery team came and installed it for us and took the old one to recycle. In overall, we were very pleased with the purchase.”