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November 2024 by John Weigelt
Great spot, close to the airport.
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November 2024 by olamide a
Terrible. Airline canceled my flight and gave me a voucher to go here. I arrive there, no help with bags and they do not accept the food/drinks voucher the airline gave me, told me I needed to switch it out for a hotel-specific voucher. I do so. Head to the bar and the same person who told me to switch out my airline voucher then tells me they don't accept the hotel-specific voucher.
This place is a complete joke. I ordered doordash instead of using my voucher....they were so ridiculous. I did catch a random fireworks show that I could see from my room, but that is not something I can attribute to them.
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November 2024 by Brandon Wayne Hand
I feel like a VIP member when I stay here.. everything is great! When you walk in your room the TV has your name on it saying welcome, everything is comfy .. great experience
Rooms: VIP
Food and drinks: The west bar and grill has the best nachos and great staff
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October 2024 by Suzanne Hammond
Finders keepers I guess. I had left behind a jacket and called to see if cleaning staff had put it in lost and found.. No record of it. My fault I guess. Bit I won't stay again where I lost trust in staff.
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October 2024 by Dexter Kuah
Service is really good
I have booked a 3 rooms
Some beds are too soft
No House slipper for me and my guests we have to keep wearing our own shoes
Food is ok
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October 2024 by Nelson Wang
2024.09.20 The room is great, spacious and comfortable, and even has a living room. What’s more special is that the bathroom is located between the bedroom and the living room.
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October 2024 by Ron Knight
Just there for a night. Location is not really in Vancouver. Difficult if not impossible to see/get to the water.
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October 2024 by Calvin M
Hotel is nice. But you can’t set the room temperature lower than 22C. Ive set mine to 18 and it was still 22 in the morning
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October 2024 by Richard Antoniolli
The front desk said the lobby bar was open until midnight. I walked up at 11:30pm and the bartender was cleaning up and said they were closed. I went next door to the Sheraton lobby bar, they are actually open until midnight.
The restaurant in the lobby (75 West) serves breakfast until 11, so I went right at 11:01 to order lunch. They said that they need 30 minutes to "switch the kitchen from breakfast to lunch" so I could not order lunch. I had a flight to catch and didn't have time.
Front desk was courteous, room was nice, but this property fails on overall service.
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October 2024 by Donald Mak
This has to be the worst Marriott I had ever visited. I was there for a meeting and the board didn't list the booking. The front desk had 4 employees chit chatting and didnt bother to stop their conversation when I quietly wait for them acknowledge me. A female personnel named Tracie asked how could she help. I replied stating my company name and was here for a meeting. She said it's on the 2nd floor. So I went upstairs but all the rooms where closed and none of the sign had my company name on display. I walked downstairs and there she is chatting away with her coworkers. I asked which room is it as there are 5 rooms. Tracie replied, the boardroom. So up I went and of course I still can't find the correct room. I went downstairs again and asked which room is it? That's when she finally went to the back office to check. After a few minutes she said oh your meeting room was on the 3rd floor. I would not recommend this hotel at all.
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September 2024 by QF Liu
It looks great so far. Definitely my best Marriott experience so far. Upgraded room amenities and bathroom. Feel very comfortable. No breakfast included but I don’t plan to eat in the hotel anyway with so many food options in Richmond. The only issue so far is the air conditioner is a little loud.
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September 2024 by Jowen Pan
We’ve been travel around the world ?
Service was great
The facility was kind the old ?
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September 2024 by Ravi Simhadri
Good one
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September 2024 by Justin Lee
Our flight got cancelled and we called last minute for a 1 night reservation and they were super accommodating! Friendly and world-class Staff and service. Our room was amazing and clean. If we are ever back in Vancouver again, we would stay here!
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September 2024 by KK Chen
The decoration has been renovated, but some things are very old. For example, the hair dryer made the sound of a classic car and stopped working the next day. If there is a hole in the duvet, the down will fly up. I hope the hotel can update the equipment for guests in time. The room layout and lighting design are both good. Sound insulation may be a common problem.
Walkability: There are many Chinese restaurants nearby
