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May 2024 by Mac Salinel
Very reasonable staff especially Henry. I visited yesterday to inform him about my termination of my current rent and add another small unit for a short term. Easy to deal with and no other questions. Highly recommended.
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January 2024 by Aaron Jackson
DO NOT USE THIS LOCATION to store your vehicle. I stored my car in 2015 for almost 9 years. Somewhere along that time they allowed a tree to grow THRU the car, rats/mice to infest the car and the car was parked in a wet/dirty location. They were happy to charge the credit card every month knowing that the car was in a destroyed state. I called during the 9 years and changed the credit card on file and they an opportunity to mention the damages. When I called this year to ask about the status of the car, they informed me 1 tire was flat. Nothing about outside of the car being damaged by someone on their lot, nothing about the rats/interior being destroyed or the tree growing through the car. Gross Negligence on their part. The lot is tiny, and 1 employee walking the lot once ever few days would be expected and would have prevented this problem.When I called to complain about the damages to my car they were fully ready and expecting the call. They knew they neglected the car and allowed damage to happen without informing me. They claim no responsibility for the cars on their lot. As others have reviewed them as well saying they stole items from the cars on the lot and allowed damage to their vehicles.Be warned. I will edit this review as I get more info from BBB/Lawyer/ICBC etc.
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October 2023 by Trevor Canil
Will say one price and agree to one price but then as soon as the payment is ready to be made changes Payment and asks for additional money - avoid this business as they will nickle and dime you -
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September 2022 by Debbie Carden
First contact with Michael, the Manager, who was very helpful and nice. Met with Mr. Keith when I went in to sign, and he was extremely kind and patient and showed me everything I needed to know. He knew all the answers to my questions and it was a pleasure to meet him.
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August 2022 by George Conway
Great peopleEric always looks after people with respect and seems to have staff that follows his example
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June 2022 by Cameron Jones
Amazing staff that always go above w beyond every time I need help with anything. The lockers are clean and dry as the building is temperature controlled (so no mold or mildew smells). Access to lockers are longer then other locations. I believe you can access daily from 8am-9pm. Each locker has an alarm fo security. When you set up your lockers you creat a code. If you want to get into your locker put code in at the main gate (locker will disarm) then when you but the code in to leave at the main gate your locker alarm will be activated. Highly recommend.
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August 2021 by Bev Kovich
Absolutely outstanding service. I have used they on two different occasions. Both times they were very helpful and chose the perfect size locker for my needs. A well lit and clean facility. I would highly recommend them for your storage needs
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June 2021 by Maximo Agrado
I'd recommend another storage facility if you value security. The tops of their units are mesh. My unit was robbed when the mesh was cut through and about a hundred items were removed. Some of these were fairly sizable and so would have taken some effort to remove over the top of the unit. Their security camera system was of no help as there was no direct camera on my unit and the ones covering the elevator and stair well area never did show the criminals with my items in hand. Whoever did this not only had access to the building, knew the schedule of the staff and knew which paths to take to avoid detection by the cameras. As friendly as the staff may be, this was never resolved with any satisfaction resulting a significant financial loss. Be wary about trusting your items to Simply Self Storage.
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June 2021 by Jenny
The people that run this storage are unique. I had a problem that I was unable to carry outon my own, and within a very short time what seemed impossible was achieved by the two gentlemen (one at the front desk and their handyman) They were so caring and dedicated to Customer Service I felt like I had gone back a decade or two! The place is spotless, the halls are bright and very well run in all aspects that I have witnessed in the past few years that I have been renting here. Thanks gentlemen!!!
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June 2021 by Khaneye Tarjome Farsi
I left my vehicle in this storage area with the keys given ti attendant. The vehicle was full of expensive pillows and Nautica Jacket etc... Their staff used my key , that I had left with them in trust for moving the vehicle around in emergencies , and broke into my vehicle , stole all the expensive orthopedic Gel pillows and my expensive nautica jacket .When I approached them with the loss , they were quite rude and obnoxious, aggresive and told us to tell the Police , and take them to court or take a hike.i had never seen any business as being so bold , threatening and not afraid of the law. It appeared as though they had lined up everything and wasnt their first time.Never use these people, they are dishonest and thieves....
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November 2019 by Gregory Cornish
Don't get sucked in to their free month promo
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November 2019 by john cheung
Staff are nice and helpful
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November 2019 by bear smith
Horrible place. Horrible service! They were very rude..
0-1/2 a star if I could.
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November 2019 by Bryan Young
Chill friendly guy, nice facility
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November 2018 by Geoff Griffiths
Ok place
