RONA Richmond: A Reliable Hardware Store with Exceptional Customer Service RONA Richmond has consistently impressed its customers with its knowledgeable and helpful staff, as well as its impressive selection of high-quality hardware and tools. The lumber staff are praised for their guidance in selecting the right wood, and for cutting it to size when needed. The hardware staff are equally helpful, assisting customers in choosing the appropriate bolts, drill bits, and other necessary items for their projects. Customers have consistently highlighted the exceptional customer service they have received at RONA Richmond. The cashier staff are described as friendly and efficient, and the overall experience is often praised as a great hardware shopping experience. Customers appreciate the availability of staff, who are readily available to provide assistance and expertise, unlike some larger hardware stores. While the store's parking time limit of one hour has been a point of contention for some customers, the overall consensus is that RONA Richmond is a go-to destination for quick and convenient purchases, as well as for more extensive project planning and exploration of new products. The store's commitment to customer satisfaction is evident in the way they handle returns and exchanges, with one customer particularly impressed by the considerate and professional manner in which their issue was resolved.
First Choice to go for my construction needs. This location is Canadian owned and operated. Great professional help and knowledge!
January 2026
Max was very kind and courteous. Very professional and knowledgeable. He went above and beyond assisting us with our needs avoiding spending more than what we needed. Thanks again Max.
January 2026
Just avoid this location. Private owned so they don’t do any return/exchange within 2weeks, even malfunction, because it is not brand new anymore. I own a construction company of 13 worker so I will take our business to whichever honor their policy.
