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February 2024 by Dan Fox
I recently switched to PriceSmart from the Richmond Costco Pharmacy after being at Costco from the time that they first opened their pharmacy section. They were good in the early days, but their service completely plummeted in recent years, and I finally had enough of Costco’s abysmal treatment and unreliability. I made the switch to PriceSmart after doing a lot of research, and personally visiting about 10 different local pharmacies to make my assessments of where I wanted to do business.The Richmond (Ackroyd Road) PriceSmart Pharmacy is absolutely wonderful. Their dispensing fees are competitive, and their staff have thus far, after 3 months, been wonderful to deal with. There is rarely a wait of more than a couple of minutes, and almost never a line up, and I truly feel like a valued customer when I go there. I’ve never waited for my prescription after placing my order on their online renewal system, and I feel like this is the type of pharmacy where you can have an actual relationship with the people who are serving you. My only frustration is that I put up with Costco for as long as I did - they are beyond redemption. PriceSmart is wonderful and I could not be happier that I finally found a pharmacy that cares about people. Great work PriceSmart!
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October 2023 by Joseph Conrad Ferrer
Pricesmart is not just a store to me; it's a seamless extension of our home, situated conveniently just behind our residence. This versatile establishment houses both a supermarket and a pharmacy.Now, let's delve into the supermarket experience. To be candid, it may not consistently offer the lowest prices in town, but it truly excels in various other dimensions:**1. Unbeatable Convenience:** Living a mere two-minute walk away, Pricesmart becomes an indispensable part of our daily life.**2. Unique Asian Culinary Selection:** It boasts an exceptional variety of Asian cooking ingredients that are hard to find elsewhere.**3. Pastry Paradise:** If you have a sweet tooth, brace yourself for an array of delectable pastries that are second to none.**4. Parking Bliss:** The abundant parking space erases any worries about finding a spot for your vehicle.**5. Dining Diversity:** With numerous dining options in the vicinity, it's a food lover's paradise.**6. Surprise Sales:** Keep an eye out for occasional deals, such as their attractively priced corn.I must commend Chris, the supermarket manager, who embodies exceptional customer service. On one occasion, I sought a baster, and he went above and beyond, personally assisting me in locating it despite his busy schedule. His leadership radiates through the entire Pricesmart team. They don't just provide directions; they accompany you to your desired item. Although I usually prefer to navigate the aisles myself, whenever I've sought assistance, they've consistently guided me to the exact product I needed. While it's crucial not to set this as an expectation, it's worth emphasizing that courtesy towards the employees goes a long way, as they are unfailingly friendly.The store's staff members are a beaming, friendly, and ever-helpful bunch. I cannot recall a single instance of encountering an employee with a frown, a testament to top-notch management.Pricesmart's operating hours are exceptionally accommodating, starting as early as 7 AM and closing late. This flexibility has rescued me during those last-minute snack runs or when picking up essential medications.Don't overlook the recycling area, where you receive ten cents for every beverage container you've purchased from them. This not only constitutes a fair deal but also contributes to a more sustainable environment.Now, turning our gaze towards the pharmacy, Shelley deserves special recognition. She went the extra mile in searching for my new insurance carrier number, sparing me an additional trip back home. Notably, she exhibited patience and dedication, even when there was someone queued up behind me.The supermarket also offers a delightful selection of hot, ready-made meals for purchase. This proves to be an immense convenience on those days when cooking feels like a daunting task.One particular area in the supermarket that continues to pique my interest is where they sell ingredients by weight, spanning from candies to herbs to spices.Lastly, the pastry section at Pricesmart deserves a special mention. It's where you'll find the undisputed champion of Tuxedo Cakes in town. Whenever we host parties at home, it's an absolute must.I'd love to name the outstanding employees I've crossed paths with, but their numbers are simply too vast. Nevertheless, each of them deserves our heartfelt appreciation for consistently delivering exceptional service.One noteworthy area for improvement in the pharmacy is the implementation of a system to contact customers or patients once their prescription is received from the doctor. I've noticed that another pharmacy in Richmond offers this valuable service, and I sincerely hope Pricesmart can invest in a similar system.Should they adopt such a system, I would not hesitate to award them a remarkable 6-star rating. However, for now, I can confidently bestow upon them the highest possible rating of 5 stars for their unwavering commitment to excellence.
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July 2023 by Andrea CC
I hadn't been to this store for a long time, I recommended my new roommate to come with me to buy Asian foods between 8:30 to 9:20pm on July 7, we went to the customer service desk to get her a membership card, there was only one Asian woman who wearing glasses and a ponytail, she was very unfriendly to us, she didn't even say hi with her face, also my roommate was using self-checkout and accidentally put a bag of rice in the wrong place, her attitude towards my roommate was very bad. I hope the manager can strengthen her customer service training, I have worked in Safeway more than six years, I have never encountered such a bad attitude, I hope the next customer will not be treated the same way!
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March 2023 by Adv Pawan Kr
This place has almost according to the community around here but misses the Indian menu here.Sometimes it is very difficult to adjust to the things available.The reward points system is very good.The staff is good and acknowledgedIt is very easily accessible and at a prime location so don't worry about walking for so long.
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February 2023 by Maxxwell Friedman
I came here today to pick up some things and I had to stop at the pharmacy to get a rapid test kit when the pharmacist came back she took the box and slammed it really hard on the counter and then proceeded to say something under her breath which I couldn't hear. This happened on February 5th around 4pm. Then for whatever reason you guy are charging 14 dollars for two chicken breast never in my life have I seen them that expensive you should be ashamed of yourselves charging that price is completely and utterly disgusting. If this price gouging continues I'll be shopping somewhere else and tell others to not come here ever again.
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November 2022 by Katrina
Edward was a stellar pharmacist, I was there to get both my flu and booster shot. He took the time to keep me relaxed throughout my appointment and was actively listening throughout our conversation. Thanks Edward for making me feel at zen while getting two shots in one day.
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July 2022 by Gooseberry Bilberry
There was a male Asian employee who was standing across from the entrance and was chatting with an Asian woman when I entered the store. He looked at me and said something to the woman and they both glared at me and made me extremely uncomfortable. Then the woman walked away. The employee made me feel unwelcome indeed. I recognized him because I shopped there regularly. I did not expect the staff to greet every customer, but the staff should not do anything that would make customers uncomfortable.P.S. Many Chinese drinks were unavailable on the shelves even when I came back after one or two weeks. I shopped there regularly; the shelves were always unstocked.
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March 2021 by Kenrick Li
Calling in to renew prescriptions is fast and efficient. Been getting everything here for the past 5+ years without issue.
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March 2021 by gary c
Impatient pharmacists on the phone and in person. And they look annoyed when explaining to seniors.
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March 2021 by Daniel Hanley
i really like everyone that works and shops there
