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November 2024 by Danika “Danika”
Very good service from the salesman. The car was everything I wanted. I was very satisfied with the tech in the car. The service department was quick and efficient when I had my first oil change.
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November 2024 by Calum Huntington
Matt went above and beyond and I can’t recommend him enough. It’s obvious he cares about his customers
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October 2024 by j oulov
4 hrs for an oil change and tpms scan. Frankly Thee worst experience, service manager had zero friendliness, no one was friendly, cold unwelcoming environment. No, “Hi Sir how are you today.” My impression is they wouldn’t care to charge $3000 for an oil change on a sante fe.
Would never return and will spread the word.
Coffee gave it one star other wise zero.
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October 2024 by Libin George
Grant Bansie helped me with a trade-in and purchase of a used vehicle a few months ago. He was very professional and his communication was always clear and quick. He made the whole experience a really positive one, and his team was also able to give me a great deal. I highly recommend him and the team at OpenRoad Hyundai Richmond!
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October 2024 by Lidia Bardina
I had a fantastic experience at Open Road Hyundai Richmond, thanks in large part to Aejaz. He was friendly, knowledgeable, and genuinely helpful without being pushy. Aejaz made the entire car-buying process smooth and transparent, from finding the right vehicle to handling financing. I highly recommend Aejaz for his outstanding customer service and professionalism.
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October 2024 by Terry Chao
Came in again for service again. Tina and Daniel helped me out. Friendly atmosphere, quick and convienent service. Not pushy at all, suggest better pricing options for some tires that my car needed. Tina always had her clients best interest in mind!
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October 2024 by Richardo Lucca
Gasoline performs more than many Canadians
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October 2024 by Pascal Ambroise
Wonderful experience with Aejaz. I received a premium sales service. I also enjoy my new car. I will come back and ask for Aejaz for sure. Deeply recommend this place and add 5 stars for a 5 stars service. ;-)
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September 2024 by Abraham Asto
Bought a used car. I sensed there was an issue with it after leaving the dealership. They agreed to take a look and continued (over multiple visits) to correct it to my satisfaction.
Very happy with the sales team and management (never felt pressured to purchase) and very happy with the service team and management (working on the car at no cost to fix the issue).
Not what I expected from a car dealership. Thank you.
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September 2024 by Jelo Vitug
Beware of their engine quality - I bought a brand new 2024 Hyundai Tucson from this dealership last March and it burns engine oil. The low engine oil alert appeared twice prior driving 2700 kms. In both instances, they said no leaks in engine and just topped up the oil. I am now undergoing an oil consumption test with them wherein I have to go to their dealership 6 more times every 1000kms, before they even consider replacing the engine. This is not a great customer experience and getting a new car should not be this of a hassle. Based on my experience, there is no peace of mind with owning Hyundai cars. Engine quality is questionnable.
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August 2024 by Ze
impatient and low efficiency customer service and cost a year and countless money and they can't fix the problem of my car.
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August 2024 by MAX JD
I recently purchased a vehicle from Dealership Hyundai, and I couldn’t be happier with the experience. Mark the salesperson was incredibly knowledgeable, friendly, and patient throughout the entire process. He took the time to answer all my questions and made sure I felt comfortable with my decision. The level of customer service I received was outstanding, and I highly recommend Hyundai Dealership to anyone looking for a new or used vehicle. Thank you, Mark, for making this a smooth and enjoyable experience!
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August 2024 by Andre Resol
I cannot recommend this location enough to purchase your next car! Their customer service is exceptional. Highly recommend going to Aejaz you are guaranteed to have the best customer service! He goes above and beyond to ensure you have an unforgettable experience!
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July 2024 by Mahdi Keshavarz
Best Hyundai dealer In BC .Everyone treat you well.
I'm in the process to get Hyundai Tucson 2024.
Eric Kwong very friendly also finance manager .
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July 2024 by Kenny Chan
I went to this location hoping to buy my first car after having used my dad's hand me down for the past 10 years. I know absolutely nothing about cars and have walked into several dealerships around the area just hoping to get advice. Perhaps it was due to my casual summer attire, but most dealerships and their sales people did not give me the time of day and pretty much ignored me when I walked around browsing cars. However, the moment I stepped into OpenRoad Hyundai in Richmond I was greeted warmly by a gentleman by the name of Justin Mak. His youthful enthusiasm and knowledge of cars is only surpassed by his customer service. He took the time to explain everything in detail to me, and I definitely feel like I know much more about cars now. I explained to him that I was still browsing at other dealerships, but that did not stop him from giving me the best service I have ever got at a dealership. To be honest, what I may consider when I finally purchase my car is the customer service I receive both before and after I buy. If Justin's level of care, attention to detail, and patience reflects all of the OpenRoad Hyundai team, then to me its a no brainer where I buy my car.
