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November 2024 by Hao Yang
If you’re looking for an unforgettable luxury shopping experience for timepieces, then Montecristo Jewellers Richmond might just be the place for you. I had the pleasure of dealing with Dennis who went above and beyond to make my visit a truly memorable one.
I went in with the intention of trying on a certain configuration for one of the Rolex models and Dennis made it possible for me to try on several different models. He was also very knowledgeable and was able to explain in detail the beauty and function of each timepiece shown.
With his expertise, I was able to make a decision as to what my next timepiece will be and I left the store feeling happy and satisfied. All in all, I had a wonderful time at Montecristo Jewellers Richmond and would highly recommend them to anyone who is or will be looking for some fantastic luxury timepieces or jewellery.
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October 2024 by Peter Irvine
Absolutely the worst customer service I’ve ever experienced by a Rolex AD. The fella that barely acknowledged me behind the counter has zero business representing the brand. Would barely even look at me. Ive have purchased new Rolex’s (was wearing one in the store), and been in multiple AD’s over the years, and always received excellent services, this is an embarrassment
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October 2024 by Ash
Had the pleasure of speaking with Jean. She was patient, friendly and took the time to show me multiple watches. Found out my Dad and her even share the same birthday! I went back a few days later with my partner to show her some watches and she was just as friendly. Look forward to my first Rolex purchase
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October 2024 by Jaskarn Aulakh
Staff is knowledgeable and really pleasant to deal with. Complete opposite of the awful service at their Metrotown location
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September 2024 by Aaron Lu
I’d like to thank Lillian for taking the time to show me the Rolex models that had in store and for recording the models I am interested in. She was kind, attentive and knowledgeable.
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September 2024 by Mark Jayvin Manlapaz
I had a pleasant experience at Montecristo Richmond Branch and HIGHLY recommend them. Their staff are not only friendly, but also highly skilled. I still vividly remember when we visited the branch with my whole family, the staff welcomed us warmly and made us feel valued as customers. John introduced variety of watches and accommodate me well while I tried some of the exhibition watches.
Jean explained more about the watches as well as what’s the best style that suits to me. She's absolutely knowledgeable and expert about the details of each watch that we asked. Certainly, all our queries were answered detailedly and in a professional manner.
I am happy with my Rolex Datejust 36mm. Thank you very much for welcoming me to your Rolex Family. My wife and I were thrilled and beyond pleased about it. Cheers!
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August 2024 by David Lin
I recently had the pleasure of purchasing my very first Rolex timepiece from here and I couldn't be more satisfied with my experience. From the moment I walked into the store, Jean's hospitality and friendliness made me feel right at home. She was incredibly professional, answering all my questions with patience and expertise. Her knowledge of watches is impressive, and she helped me find the perfect timepiece with ease.
Jean's attention to detail and customer-focused approach made my shopping experience truly memorable. I highly recommend her to anyone in search of fine jewellery and watches. Thank you, Jean, for making this purchase a wonderful experience!
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August 2024 by James Liu
Thank you very much Dennis for your service! My husband and I went shopping in Richmond Center last week. When we passed by Montecristo, we were attracted by the Rolex watches in the window. We had long heard that Rolex watches were always out of stock, but we walked into the store with the mentality of giving it a try. We were greeted by a Dennis, the Chinese salesman, introduced us to Rolex watches in detail and carefully recorded the styles we liked. During the process, he prepared coffee for us. The service was really good and he was very patient. Finally, we left our contact information. and favorite style. Although we didn’t buy a Rolex watch this time, but Dennis’s warm hospitality and patient service made my husband and I very happy. We will patiently wait for our first Rolex watch! Thanks again Dennis for your enthusiasm, and thank you montecristo!
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August 2024 by Bill zhang
Had a great experience at Montecristo. More approachable than the other Rolex AD's I have spoken to. Jean was able to help me get the watch I wanted sooner than I had expected. Will look forward to future purchases here.
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August 2024 by Vin Manlapaz
I recently had the pleasure of purchasing my very first Rolex at Montecristo Jewellers – Richmond Centre, and my experience was nothing short of exceptional, thanks to the outstanding performance of Jean Chen and John Chung. Since I am a physician who is in my 20th year of serving patients, I’ve decided to gift myself with this exceptional watch the Rolex Sea Dweller. Jean and John went above and beyond to ensure I was completely satisfied with my purchase. Their attention to detail and dedication in providing me and my family top-notch service made my experience memorable and enjoyable. With that their expertise helped me make an informed decision without ever feeling rushed or pressured. I highly recommend Jean Chen and John Chung of Montecristo Jewellers – Richmond Centre to anyone looking to purchase a Rolex watch as well as other brands and jewelries too and with their expertise you’ll surely be in great hands! Thank you very much, Jean and John, for making my experience of buying my first ever Rolex very enjoyable and truly remarkable!
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August 2024 by Zixiang Tao
I have had the pleasure of dealing with YAN and Montecristo in Richmond .What stands out to me outside of the product they carry and their jewelry design capabilities, is their vast knowledge of the products they carry and their non-pressure sales approach. It's obvious to me that with Montecristo it's not just about a single sale, they genuinely care about their clients and building lasting relationships. I have been a client for 3 years and certainly recommend Montecristo in Richmond center to anyone as my customer experience to date has been unrivaled.
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August 2024 by Ziqi Cui
I was looking for a birthday and 10-year anniversary gift for my husband. I went to montecristo in Richmond center, They have a great selection! Special appreciation goes to Jean who is very friendly and professional. With her help we got the Glashutte watch, which my husband loves so much. Thank you for making my husband’s birthday this year so memorable.
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July 2024 by Dalton Dewsbury
Had an amazing experience with John, he is truly a watch enthusiast. We shared stories and some good laughs. His attention to detail and knowledge on the watch industry made my customer experience a 10/10. I would highly recommend stopping by for a great customer experience.
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June 2024 by Michael Wei
Fantastic experience with buying my ultimate timepiece. Yan was exceptional in her service and follow-up. Looking forward to purchasing many more one of kind timepieces and Jewellery from Montecristo in Richmond center!
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June 2024 by 高原
I recently had the pleasure of shopping at Montecristo, from start to finish it was a very comfortable, informative and fun experience. Yan the salesperson made us feel welcome and took the time to not only answer our questions but truly understand what we were looking for. We felt like they really wanted to ensure we were happy with our purchase and made it a memorable experience. Thank you Yan a customer service level that unfortunately is quite rare now!
