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August 2024 by Big Sunnn
Bad customer service, would never return again
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July 2024 by Sharon T
I'm only giving a one star reviews because there is no option for zero stores. This store has horrible customer service. Staff are NOT friendly and borderline rude. If you need to do a return, their attitude changes from bad to worse. It's obvious they don't want to process returns. Staff act like you're inconveniencing them by asking for different sizes. The store is empty most of the time, they should be greeting people warmly. Don't bother going into this store. You're better off buying online. Or just go into the store to try on what you need and then purchase online and tell the staff you're not purchasing from them because they're rude. Perhaps, then they will offer better customer service when their jobs are in the line since the store could be shut down for poor sales numbers.
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May 2023 by Yufei Zhu
Good service fast and efficient.
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November 2022 by Chyryl Gonzales
Birthday gift for myself, really love the shoes ? I buy thank you ,the sale associate was so helpful for helpful ☺️. So recommend to come to the store especially for me my feet so huge ?.
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September 2022 by Adam
This is the worst shopping experience ever.The young guy manager was rude and unprofessional.
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June 2022 by Sacalamachia
Many choices and quality stuff~FAQ:What payment methods can I use?MichaelKors.ca accepts the following methods of payment for purchases:Credit cards accepted:• American Express• Discover• MasterCard• VisaOther forms of payment:• Michael Kors gift cards• Credit Card Gift Cards*• PayPal**• Apple Pay• AfterpayExamples of forms of payment we do not accept include:• CODs• Layaway plan• Personal checks• Money orders*Credit Card Gift Cards can only be redeemed for orders less than the full amount available on the gift card. Orders cannot be split between two forms of payment when using a Credit Card Gift Card as one of the forms of payment.Can I buy online and pickup in a store?Select items are available to buy online and pickup in a store. You can check store availably from our product pages by selecting the "Pickup in Store" option. If you have allowed the site to identify your location, we will show the availability of your product selection in nearby stores. If you have not allowed the site to identify your current location, you may enter a city, state and Zip code to find nearby stores.• This service is being provided free of charge.• Typically, items will be ready for pickup within approximately 3 hours of placing the order.• You will receive an email alerting you when your order is ready for pickup.• Customers utilizing our Buy Online Pickup In Store program must place their order earlier than 3 hours of a store’s closing for the order to be available the same day.• Orders placed after this window might not be available for pickup until the next business day.• Orders will be held for 3 days from when placed before being canceled• A valid driver’s license or government issued ID must be present and displayed to the pickup store as validation before your order will be released.• Orders may contain both items shipping to an address as well as being picked up in a store. Multiple pickup locations are allowed but only one “ship to” location is permitted per order.• You will be charged at the time you pick up your order at the designated store.• Personalized or customized items such as monograming will not be eligible for store pickup.• All orders that meet our returns requirements can be returned to any Michael Kors retail location in Canada free of charge, subject to the applicable Returns & Exchange Policy.What if I change my mind and want a different size or color after my order is placed?Once an order is placed at MichaelKors.com, you cannot make changes. Please place a new order for the correct size or color and return the order with the wrong size or color.What if I am not pleased with my selection? Can I return the purchase?Returns and exchanges must be made within the guidelines in our Return Policy.You have two options for returning/exchanging merchandise purchased online: by mail or in store. All returns/exchanges of online orders, whether by mail or in store, must be returned within 30 days from the day the order was shipped.
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May 2022 by afrooz Gh
There was a great lady that helped customers. She was a big help to guide what's better choice. variety of collection and sizes are available in Richmond branch.
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January 2022 by Rajitha Nakandala
Worst customer service ever. I went to pickup my online order (Bradshaw Medium Leather Messenger Bag) from Michael Korrs Richmond branch yesterday .I was told that they cant find the bag anymore and when i asked if i can buy something available in the shop with the same price instead they said it doesn't work like that it and they will refund the money. I asked for the refund receipt and the customer assistant said i have to wait 72 hours for my refund and the refund receipt. Following my experience in detail.I ordered a handbag for pickup from the Richmond Branch from the Michael Korr website after it said there were 4 in stock. I went there to pick up as soon as i entered the store there were two customer assistants. As soon as i approached one, she said go talk to the other customer assistant even before i asked anything from her even though i was the only customer at that time in the store. So i talked to the other one she looked through my details and went to grab my order. Waited 15minutes she said she will go talk to the manager inside and she told me that the manager told her there should be in the stock and asked me to wait. After waiting she said she couldn't find it and went back in again to speak to the manager. Came back out and looked at the floor and drawers again. Then i said its ok if you cant find it let me get something similar or a the same bag of a different color then she showed few options including the same bag of a different color. Then she went back in to see the manager and at that point i selected a different color of the same bag. When she came back out she said that the manager refunded and i need to repurchase even if i want to get something instore. I was about to leave and asked for the refund receipt. She went back to speak to the manager and she told that i have to wait 72 hours and she cannot give me a refund receipt. I left the store and called the Michael Korr Customer service line and the experience was horrible the responder said they cant do anything about it and systems are different from one branch to the other.It was my first order from Michael Korrs which i obviously didnt get anything other than a 72 hours wait for a refund receipt and refund and it will be my last.
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November 2021 by Yueying Li
All the staff were super friendly, the overall vibe was so good！
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September 2021 by Angie Mandrique
The most WORSE and RUDE sales ladies EVER!!! Don’t even try going there. Waste of time. These 2 Chinese ladies shouldn’t be working there. The moment you go inside the store they will just ignore you as if they didn’t see you, when you ask question, they answer in a rude manner. I give Michael Kors Richmond Center a very poor rating of NEGATIVE... not EVEN ONE STAR... and wont even recommends it to my friends and colleagues. WORSE.... oh by the way.. if a chinese Customer comes inside, they will treat them like QUEEN!!! (These 1star doesn’t deserve this store)
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February 2021 by Muskaan Sharma
I went to buy a bag today. But the customer service was so bad that I end up leaving the store because they are extremely rude. I was looking for something and when I asked the asian lady there and she was like,” what do you want?” with such an attitude that I just hate. Worst experience ever.
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November 2020 by joey huang
I just returned a pair of shoes and one of the tall girls was very rude! The one with very dark eyeliner and eyeshadow looks very unhappy! OMG what a service! Will not go again in the future
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November 2020 by Susie Blyth
My favourite store for shoes and purses
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September 2020 by Holborn Rush
the shop staff are all unhelpful and Chinese struggling with broken English, what's more they scam customer by overcharging CND$20.00 on top of the pricetag. I went back to ask for refund they refused. When I point out this ia scam a Chinese woman manager even lauged and agreed what I accused of them being scamming!!! This fashion brand should work on their credibilities before they brand on their image!
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November 2019 by Jessica Panesa
Came in to get my watch adjusted and Wendy made my first stop at the CF Richmond mall a great experience!
