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November 2024 by Sat Gill
Nothing but first class service from the staff, Manager and assistant manager. Made a purchase/order for a custom ring and the end product and service was fantastic!
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October 2024 by Edward Chien
Recommend Mina
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August 2024 by Monica Dewi
I love with the customer service!! She really help me to get what I want even I try many ring ? Thanks to Zara!!!
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June 2024 by Ava F.
By far the worst customer service.
I went in to return a bracelet I received for Mother's Day from my family. After 2 weeks an emerald stone fell out. I had the receipt and gift receipt. The salesman proceeded to tell me that they had a 30 day return policy! Then, when I pointed out that this was a gift given on Mother's Day and worn for only 2 weeks, and a stone fell out, he proceeded to check the bracelet with his magnifying glass. It was insulting to say the least. After insulting me, he asked if there was anything that caught my eye?!!! I was prepared to exchange it for something else but, that was such a poor level of service that I just wanted my money back. Then, he said I needed the exact credit card (which he again failed and said it was a credit card when it was paid by debit) to get a refund. Not only did the return process take an excruciating amount of time, it felt like I needed to sign my life away just to get my money.
Will never be purchasing another piece of jewelry from Michael Hill ever again
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January 2024 by Frida Fuentes Tapia
Went there to buy a gift for my BF and the lady who helped me was amazing. She was quick and super helpful! (:
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January 2024 by Joyce G
Catherina is extremely helpful! I had an amazing experience shopping here, 100% recommend her❤️
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November 2023 by R Pabico
Michael Hill team members have professional rapport with their customers.
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November 2023 by OOPS C
Great customer service
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September 2023 by Claire Martin
My fiance purchased my engagement ring from Michael Hill Richmond Centre in January 2021. We have the three-year extended warranty so we have been coming here for regular cleanings and warranty checks ever since. We most often see Katrina who provides exceptional service during every visit. We will definitely be making future jewelry purchases here. Thank you Katrina!
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November 2022 by Nico Swain
super nice and friendly staff :)
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November 2022 by Fiya Sebastine
I’m absolutely happy with the customer service provided by STEVEN REN at Michael Hill today.I had a strict budget but the event was really important to me so I wanted the sales person to understand what is my need and to address it properly.His service went above and beyond.We were extremely happy with the purchase that too under our budget.
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November 2022 by Peng Ji
I got a silver necklace as a small gift from this store last year. However, it broke after wearing it twice this summer. I took the necklace to the store, which was new. However, the store clerk said that I didn’t have any insurance and wouldn’t repair it for free. Then I told them, If I dropped it outside, I would admit it and not go to them, but if I dropped it at home, this time it was of the worst quality, but the store clerk said it was from fine jewelry. Should I just buy it? I used to buy small earrings, small anklets and other small items from this jewelry store for 10k. I’m glad I didn’t buy anything over 300 from her, but I probably won’t spend a penny from him in the future. It’s a waste of time!
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November 2022 by Kelvin Lam
Was greeted by staff member who helped me find what I was looking for.
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September 2022 by Anonymous
Today my fiancé and I went shopping for a bridal set. At first we stopped into Peoples Jewelers, I didn't feel a good vibe in the store, and the rings i looked at and tried on just wasn't for me. So we decided to go over to Michael Hill, right away I felt good vibes and I had the most amazing sales associate take care of me right away. Kiran was AMAZING she asked me what i was looking for, what kind of cut i was looking for, if i liked white, Rose or Yellow gold, and what my budget was. I tried on a few rings until I found the perfect set, but unfortunately it was outside my budget. this is when Kiran went above and beyond, she asked us to wait a few minutes, she went to the back of the store and came out with her manager. They brought the price down to my budget and not only that they paid my taxes and paid half of my life time warranty. Both Kiran and her manager (i'm sorry i forgot his name) were the most AMAZING sales people i have ever met. Customer service 100% AMAZING. I recommend this store and there sales associates to Everyone i know.
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August 2022 by Ramneek Gill
We had a great experience at the store today, Molly and Arjun provided with great customer service. We had been looking for a gift for over 2 weeks had been to at least a dozen jewelry stores, but no seemed to be interested in helping us. The moment we walked in to the store Molly greeted us and showed us all the stuff we were interested in. We had just walked in excepting the same treatment but were completely blown away with the awesome experience, kudos to both Molly and Arjun you both were awesome will surely visit again
