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“We bought 5 beds in about 3 years. They were all Cardita models, and one of them was very saggy. The person who came to check it said it was normal. I didn't want the bed, so I contacted Nancy, who was very understanding, and we exchanged it. Many thanks to Nancy. Sara is also a great employee, always offering discounts.”
“Allison was amazing from start to end, from the initial email to in person. Probably one of the best furniture rep I met during the whole process of visiting other stores across lower mainland.
Good showroom.
Delivery was friendly and efficient.
Product is as promised.
Overall experience was positive.”
“They were prompt, curtious. Did the job. ! Very professional. The best of the bunch I have had here. Now the brick experience is another story. Still waiting for my rug.”
“I had a great experience with Seasons Furniture. Ronson and Bryan were extremely helpful, knowledgeable,and responsive, making the entire process smooth and stress free. They took the time to answer all my questions and provided excellent customer service. The product quality is excellent, and it’s very convenient that they are open every day. Highly recommend Seasons Furniture for their great service, reliability, and quality furniture.”
“The Best and Convenient Furniture Shop. No compromise in Quality but Budget Friendly. Sam is the owner - He is great and offers good customer service. Highly Recomended”
“Everything from the functionality of the website to the instore experience to the polite and efficient delivery service was top notch! This was the first couch we’ve bought ourselves and we are thrilled with the product and the entire process.”
“My partner and I visited Sleep Country around 7:00 PM on February 12th, and we had an excellent first-time mattress shopping experience. As first-time buyers, we weren’t sure what to expect, but Max made the process comfortable and stress-free from the start.
He greeted us warmly and gave us space to walk around the showroom and test different mattresses at our own pace. After giving us time to explore, he checked in thoughtfully and asked how he could help. When we explained that this was our first time purchasing a mattress, he took the time to walk us through the different firmness levels, price ranges, and sleep options available.
What stood out most was that we never felt rushed or pressured. Max encouraged us to lie down and properly test each mattress so we could feel the difference in support and comfort. His knowledge about mattress types, firmness preferences, and pricing made it much easier to narrow down our decision.
Overall, the customer service at Sleep Country was professional, efficient, and genuinely helpful. If you’re looking for a knowledgeable sleep expert and a relaxed, no-pressure mattress shopping experience, I highly recommend visiting this location and asking for Max~”
“We dealt with Vince here in Ironwood in South Richmond and he was great. No
Pressure but very informative and helpful. We would purchase from him again (and this was our second purchase).”
“This is one of those places you must visit when you are looking for some furniture, after many places checking for a computer desk I found it online and then decided to visit the store and see it physically and was exactly what I was looking for. The quality is very good and the price is reasonable actually it had a discount something I did not expect, also the service was really nice, helpful and punctual.Definitely, I'll come back next time I need it.”
“Shout out to Ricky for being extremely helpful and efficient.
Word of advice, if you are exchanging a mattress, DO NOT DO WHAT I DID. Bring the paper work to the shop first, then get the exchange order. You will then have to go to their warehouse on Nelson Rd. Sleep Country should have been clear on this in my opinion but that's not this store's fault.”
“I was very happy with the foam shop in Richmond. My failing couch pillows were replaced with a high quality replacement foam that was much more to my liking than the original foam that came from manufacturer.”
9:30AM - 6PM
3320 Jacombs Rd Unit 1, Richmond
Mattress Stores
“The line for food was extremely long. When you’re hungry and have to wait 30–40 minutes, it gets very frustrating. The service was just okay: staff smiled only occasionally, and it was clear they were tired of dealing with customers. That’s disappointing, because after such a long wait you expect at least a bit more friendliness — but for the staff it’s just another shift.
Maybe I came at the wrong time (it was Saturday, very crowded), but the huge lines and the indifference from the employees didn’t help the experience. The food itself was tasty — no complaints there. And yes, I understand it’s a furniture store, not a full-service restaurant. Still, in other similar stores the service and speed are noticeably better.
In my opinion, improving queue management and customer service would make a big difference, because the potential is definitely there.”
“My review is in answer to an e-mail request for some feedback/opinion of "service provided" with a recent online order. The order ('Bio-Soy pillow'), was placed online, via the website of a local Branch of Sleep Country, on a Monday -- advised Tuesday, by 'Sleep Country Warehouse, Richmond, BC' (address above), that package had been delivered to FedEx, Richmond -- advised by FedEx that my parcel had been received, and would be delivered Wednesday -- received delivery of parcel early Wednesday afternoon. Parcel 'tracking' was provided by both of the companies involved, was appreciated, and worked well. I was happy, and impressed with the quality of service received from each of the companies involved with this purchase.”
“Great IKEA location with plenty of parking, clean layout, and helpful staff. Huge selection, easy to navigate showrooms, and smooth checkout. Food court is solid too. Always a reliable shopping experience.”
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“I would like to express my sincere appreciation to you and your team for the excellent service and high-quality furniture you provided.
From the moment I visited your store, I was impressed by the professionalism, product knowledge, and attentiveness demonstrated by your staff. The guidance I received in selecting furniture that met both my functional needs and design preferences was extremely helpful. The quality of the furniture, along with the smooth delivery and setup process, exceeded my expectations.”