FedEx Ship Centre
Shipping CentersHours:
3151 Aylmer Rd, Richmond BC V7B 1L5 Hours
About FedEx Ship Centre
FedEx Ship Centre receives mixed reviews highlighting significant differences in staff performance. Many customers report exceedingly helpful, friendly, and skilful service from certain team members and the manager. These staff are praised for going out of their way to assist, making the impossible possible by retrieving lost packages, proactively resolving issues, and patiently helping with tasks like creating accounts, packing, printing labels, and completing computer forms. They are described as professional and upbeat even during busy times. However, other reviews mention staff who were rude, unhelpful, and had a bad attitude toward customers. Some personnel were not knowledgeable, giving incorrect information that caused inconvenience and extra wait time. This contrast leads to experiences ranging from "the best Centre ever" to frustrations with specific individuals. The service quality appears highly dependent on which employee assists.
Most Recent Reviews
December 2025
Two deliveries now where FedEx has failed to use my buzzer/intercom. I did not receive any calls. They only leave a sticky instructing me to pick up at their depot. Very unhappy.
November 2025
Did not use buzzer, provided incorrect dates on delivery notice which was super confusing.
November 2025
Terrible experience, I should be glad that my package came in one piece. Staffs offered minimum assistance with a hug attitude. Not sure if Fedex has good employee management.
More Comments(143)
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