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May 2024 by Salina Cruz
The representatives lead with misinformation. We prepaid online. When we went to pick us the car the representative told us sixty dollars in taxes were going to be charged to our card. Almost 400 was charged. When we went back the representative told us the rest would be returned to us. We took it as a deposit and left. We did not read the agreement we were handed, which was our mistake. Do not rent a car here or you will be mislead .
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April 2024 by Maxine H
We rented a compact car with points, but when we went to pick up the counter guy pushed us into an SUV and said it was only $25 extra. He didn't say "per day" and glossed over the total charges which we didn't notice so were totally surprised when we got the total when we returned. They gave us $50 back to compensate but this was some serious misrepresentation. Will not rent from them again.
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April 2024 by Billy Nisbet
Worst customer service ever, I was lied to about insurance, was not given any information about anything. I truly have never been so over charged for a rental car. Please don’t ever rent from this company! The car was 4 years old and a total piece
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April 2024 by Rajiv Shrivastava
Agent MO at Vancouver Airport is awesome..great service
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April 2024 by Melissa N.
Wow I guess I'm just unlucky. I paid for a car rental through Expedia only to find out that Dollar cannot rent to me because my husband is on the do not rent list. Background is that his ID was stollen by a woman who racked up charges. He tried to dispute it, but they have not allowed him to clear it. Now I'm out almost $300 AND no rental car. I had to go to another provider and paid $600... so I'm almost out a grand... hopefully Expedia refunds me since I never rented a car... this is upsetting. Guess Canada isn't my jam...
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March 2024 by David Garcia
Horrible experience. If I could give it a 0, I would. The winter tires did not come with the car in the middle of winter!! I am as shocked as you are. Absolute rip off. There are lots of other places you can rent a car in Vancouver, so give those a shot , and don’t even bother with this place…
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March 2024 by Taylor Urquhart
Very impressed with the quality of winter tires they put on this vehicle for driving around Whistler. Also impressed with how easy it was to drop this vehicle off and catch my flight
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March 2024 by Nathan Costin
Helped us out on short notice after Enterprise turned us away and cancelled our booking on a technicality. Simon was a weapon
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March 2024 by Rodrigo Reyes
Please do not rent here!!!!, they charge you additional charges after delivering the car, they offer you winter tires without telling you the price, they have deceptive and abusive practices, that is why they have 2 stars, do not rent here!! They will charge you after delivering the car!
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February 2024 by Redouane Fadadi
We got hit with a surprise winter tires extra fee. They should advertise it during the reservation. Extra of 140$ was not cool. I'm not coming back again...
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February 2024 by SH CHOI
Customer phone answering service is not able to it over 1 hours at YVR location .I have important questions why they don’t get answers???
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February 2024 by Gulbir Sekhon
The rental rates are very expensive. They also do not accept your insurance and they want to sell their own insurance plan to you which is around $35 per day. The only reason I am giving them 2 stars is because the car we rented was clean and the drop off process was simple.
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February 2024 by Ashley L.
Stay away from these scam car rental. I have reserved 3 car rental contracts online with Expedia for my big group. I have paid and purchased the collision damage with Expedia as well. When we picked up the car at this location, one contract did not get any extra charge since the driver knew better and did not get scammed by them. The other two drivers were not experienced in traveling, got charged almost $500 CAD each for collision damage, and whatever fees that they scammed. Since all 3 contracts were signed the same way, it's obvious the other two got scammed by these scam artists. Expedia is the same way. I contacted their customer service which somewhere overseas, they' were just so rude, mean and not taking any responsibilities. Anyhow, Expedia lost my good business with them too since I'm the world travel and in charge of all the bookings for large group. Stay away from this car rental company and Expedia
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January 2024 by Thomas
The car is excellent, no troubles!
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January 2024 by Truck life
Avoid at all costOld guy there judging customers by their looks and carEventhough he works for $20 per hr
