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August 2024 by Joe N. (PepitoKabron)
Everyone at this branch is a rock star! Always great service with a smile, but if you are lucky enough to be attended by Tonee (hope that is tge right spelling), you are set for the best customer service in British Columbia. That is my opinion after 34 years of banking experience and having dealt with more than 40 branches from HSBC, RBC, TD, BMO, Scotiabank, and more than 15 different CoastCapital branches.
CoastCapital is lucky to have her.
Perhaps she should be promoted to teach others what it takes to serve a customer at the next level.
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July 2024 by Blacklightning2
I just open an account and i went to do my first deposits and the girl was really rude. Lack of costumer service not even a hello. I wouldnt recommend to go to this branch there are better branches in the city
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June 2024 by Paul S
Very very slow staff.
No efficiency at all.
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January 2024 by A D
Worst service ! There was only 1 teller available with a lineup while the rest of the staff was just standing around chatting with each other. I think management needs to keep an eye on the front line, or maybe management needs to change!! Wish I took pictures because then those standing around would know who they are!
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December 2023 by Mahinder Singh Samanth
Garbage service me and my family very soon we will move our account to the different bank totally disappointed.
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November 2023 by Jeff F
It always surprises me that they only have 2 people working on pay day. And even though they raised service fee's phone service IA a absolute jock. Could use better bank machines ?
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August 2023 by sissy youtube shorts
I am mind boggled by how incredibly rude the staff are here. An empty bank and I got told they’re “too busy”. I continue to get treated like I’m annoying, rather than a valued client.
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August 2023 by K K
They are always short of staff, and no one cares about it. 6 to 7 customers and I lined up for up to 40 minutes and no one was available for the services. It's the worst bank.
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March 2023 by colleen hebbard
I experienced twice not helpful Richmond center coastal. Disappointed with the service.
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March 2023 by Stuart
Extremely rude staff that do not address customer concerns. After a visit when I explained an issue to a manager her response was "do you want me to cry over the issue" while giving a rude smirk. After this visit I phoned and made a complaint only to have the branch manager call me back and tell me I was a lier. I closed my account and moved all my investments after this experience.
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March 2022 by Dorian Powell
Short and sweet. Inside of the bank is quite Pleasant, well laid out and easy to negotiate.. Otherwise the staff is less than desirable, truly not the nicest Bunch I'm dealt with not being personal at all. Manners would go a long way at this bank but unfortunately I do not see that happening in the near future. I would highly recommend that all stay clear of this one if you're looking for a one-on-one pleasant experience otherwise it is tolerable. Cheers all
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March 2022 by Danny Dang
Smooth and flawless transaction. The girl who helped me, Iris, was splendid. Very sweet to talk to and she quickly resolved my issue. Great branch and pretty clean place!
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March 2022 by Andy
This isn't my main branch, but I do want to commend on their level of customer service. The staff is helpful and always courteous.Namely Agnieszka, this lady is not only super knowledgeable, but is also very professional with a top notch courtesy. I've had 2 incidents that she took care of, 1 was an error made by other bank, and one by coast capital. BOTH times, she was extremely patient with me, respectful and swift in taking care of issues. She not only resolved the problems within the time promised, she also consistently called me during the resolution process to keep me informed of status. This is why I've made this my go-to branch.
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March 2021 by Elle Yamamoto
Bank tellers at coast capital are completely incompetent! I had to go back to the branch 4 times to open an account. I wish the bank teller were trained properly so they knows what they need to tell customer.
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March 2021 by Ophelia K
Gary helped me refinance the mortgage - he is professional and friendly. The application process was also quick and easy! He is the best lender I have ever dealt with. Thank you ?
