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September 2024 by Mike Lau
I've used Chit Chats for over 6 years and they've been one of the best shipping partners for our ecom businesses!
The past weekend, one of their service associates (Gurjot Kaur) went above and beyond the call of duty to help with our sizeable batch order that was missing some info for our customs description. She helped edit the descriptions and helped us until our US orders were handled! Life saver!
Francois is also a super solid and knowledgeable associate! Thanks again for the customs insight! My dog also approves! Chit Chats FTW!
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May 2024 by Vivian Lee
Really impressed with the staff at this chit chat branch, Oliver is really attentive and caught errors I put on my label that could have led to the package getting lost, he pointed it out to me for me to correct in time. Really appreciate it!
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May 2024 by Ronaldo
If there is more Stars than 5 i will give to this guy Oliver of Richmond Branch. He is the only one which provided me with all support that i need to send an item im having problem with.
Thank you So Much Oliver and Appreciate the Extended help
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December 2023 by Devotee Wear
Love ChitChats for it's reasonable pricing and hassle-free shipping to both US & Canada. The Richmond location has the best staff. Not only they are professional, but also super friendly and helpful. Shoutout to Oliver, Thomas and the rest of the team.
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November 2023 by Bhupinder singh
Good shipping
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November 2023 by D Stafford
Horribly slow. Still waiting for a package on Dec 7 that had an ETA of Nov 30. Zero updates provided and no way to track. Your package disappears into a black hole without any updates until they pass it along to another carrier such as Canada Post etc. My package arrived at their sorting centre on Nov 28 according to Shop app, even though the seller (small business trying to save $ on shipping) sent me an automatic confirmation saying they gave it to Chit Chats on Nov 23 which means it took 5 whole days for Chit Chats to enter my pkg into their database? Then my package sat in their warehouse for a further 5 days before it went anywhere. 2 weeks from the day it shipped and still waiting…at least Canada Post now has it. That is the only reason I received an update.
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November 2023 by sijin ouyang
My phone ran out of battery while visiting Fisherman's Wharf, and the female staff at the front desk was very enthusiastic to charge it for me and solve the big problem. Next time I have a chance, I will definitely take a boat to watch whales.
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August 2023 by Tradeamac
i'v been using company since 2017 sending multiple packages daily. Problems started when JUSTIN KO sent me the rudest email stating " DO NOT SLAM THE DOOR THAT HAS BROKEN HING AT THE BURNABY LOCATION" I decided to forward the email to head office asking if this is how they treat customers. the store manager apologized but i told me i should wait for an apology email from justin ko which i have not received.last week i had a sale on ebay and decided to use chit chat again but that was a mistake that im paying for as i type this.dropped off the package on Wednesday aug 16th , got an email on thursday the 17th asking for the invoice which i sent in right away. today is the 21st and the package is not showing on usps where my client has put a hold on funds and asking for a refund for uploading a non working tracking. when i called them at chit chat the rep said the reason its not working is that she was off work on thursday but the tracking should be working by Wednesday this week . she was not helpful and dismissive which makes me think im getting targeted for making a complain. this issue has NOT been resolved and ongoing
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August 2023 by Vimon L.
It took so long for delivery, My customer wasn't happy about it and asked for a refund while the package is on the way. It is very bad for my business. I'm happy with other mailing companies even though a bit more money, but my business goes smoothly.
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August 2023 by Jamieson C.
A lower end courier. It took 3 weeks for it to arrive after shipping from Mississauga to Saskatoon. I refused package upon delivery last week. It was sent to Calgary and back to Mississauga as it was mis-sorted. The lady on the phone I was talking to thought it was funny.. it's funny until you're in that other person's shoes. I've been an eBay buyer for 15 years and a huge online buyer.. FedEx is the only great courier out there.. I'd pay a bit more to have great tracking, efficiency, and great all around service. Never one problem with FedEx in all my purchases. It's honestly frustrating that no couriers these days are punctual and reliable except for FedEx. There's a reason why FedEx is sponsored by NHL, PGA golf, and Nascar.. the best courier company. Also it's frustrating being a customer and your employees screw up by mis-sorting and there's zero accountability or compensation. With FedEx, they priortize their customers and there's a reason why they're a 5 star courier and you guys are 2 star. I don't intend to sound rude here but I'm speaking facts with my experience with you guys, Canada Post, UPS, USPS, and Asendia.. not the best. Very disappointed with you guys and refuse to buy off eBay again since with all these shabby and lower end couriers who're flaky and erratic..
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August 2023 by Jen S.
Chit Chat, compared to other companies obviously is cheaper for smaller businesess but their insurance does everything possibly to not pay for any products lost or damges . which is not relible. they offer insurance but is just a name .after submitting all the necessary (custom information ,products images, customers communication ) you name it still they refused to cover the cost . Not good for small business .
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June 2023 by Parisa Mirhosseini
Chitchat is the waste of tome and money! I only did one shipment with them for my Etsy shop and they lost the package and leas to that my customer put a bad review because she didn’t received a package and I’m not getting sales after that!!!! Also they were supposed to send my money back but I haven’t received anything! Don’t recommend this at all! Better to pay more for shipping but keeps your customers happy!!!
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April 2023 by TheRealM
Only place for us to ship our USA items! People that are super friendly and nice at this location, they sometimes will keep the doors open if you're like 5 minutes late. My dogs love these guys?
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December 2022 by Davida Stafford
Horribly slow. Still waiting for a package on Dec 7 that had an ETA of Nov 30. Zero updates provided and no way to track. Your package disappears into a black hole without any updates until they pass it along to another carrier such as Canada Post etc. My package arrived at their sorting centre on Nov 28 according to Shop app, even though the seller (small business trying to save $ on shipping) sent me an automatic confirmation saying they gave it to Chit Chats on Nov 23 which means it took 5 whole days for Chit Chats to enter my pkg into their database? Then my package sat in their warehouse for a further 5 days before it went anywhere. 2 weeks from the day it shipped and still waiting…at least Canada Post now has it. That is the only reason I received an update.
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November 2022 by Raimskie Bleh (Raimskie)
This company refuses to listen to its customers and recipients whenever they ask to remove or to avoid putting the “Do Not Safe Drop” label on the packages being sent through them.As someone whose nearest Canada Post Office is more than two kilometres away and has to go uphill and downhill to pick up the packages (because no one is at home most of the time when the delivery is attempted), I find it taxing to have to report this situation to them for almost every single month and for them to shrug this off as not a serious issue.People should have the right to exercise their Right to Autonomy when it comes to these matters.
