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November 2024 by Pratik Acharya
The cell phone sales person Mitchell, very rude to customer, yells to customer without properly listening to their concern. Didn't expect this kind of customer service from this kind of renowned store.
Would never go back again here.
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November 2024 by H
Best place for appliance??
better price better service❤
Delivery in 2 days
Installation in 3 days
I will have be busy on weekend
best team leader, Simi
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November 2024 by Ayoub Moustaquim
I can't speak highly enough of Jake, his professionalism and outstanding customer service. Last night I reached out to him in Best Buy (Lansdowne), Jake was attentive, knowledgeable, and patient in addressing all my questions and concerns. He took the time to explain my options in detail, helping me choose the best phone plan for my needs without any pressure. His friendly demeanor and clear communication made the entire experience seamless and stress-free. It's rare to encounter such top-tier service, and I truly appreciate the care Jake put into ensuring I had the best possible experience. Highly recommend!
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November 2024 by Tot Massive
They try to get you to add stuff to your purchase all the time. Which is not a friendly way to do business with the customer.
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October 2024 by Cherry Ka Hei Chan
Andrew was very helpful and single handedly carried both fridges into our car. Thank you for the great Best Buy experience!
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October 2024 by yair ben bassat
Dear Best Buy Team,
I would like to take a moment to express my heartfelt gratitude to Michel at the Richmond branch for her outstanding service during our recent visit.
About a month and a half ago, we purchased three mobile devices and four plans from your store. Today, we returned for further assistance and were fortunate enough to have Michel help us. Her patience, expertise, and thorough explanations made our experience truly remarkable. She took the time to address all of our questions and concerns, providing us with valuable suggestions and support.
I cannot recall ever receiving such exceptional service before. Michel is undoubtedly an asset to the Best Buy team.
Thank you once again, Michel, for your dedication and professionalism.
Sincerely, Yair B.B
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October 2024 by ziming wu (Jimmy)
The staff is rude and helpless. NEVER PURCHASE FROM THIS STORE. My brother purchased a laptop online, he brought his Student ID as well as driver license. since we are bilingual so we have English name and our Chinese name. We showed them the email, two ids and informations about home address, phone number and even the bank statement. We came THREE TIMES and we still cannot receive our laptop.
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October 2024 by Ngoc Hong
I got so much help from one of the staff - Tim. He was super friendly and his assistance saved me a lot of time in finding the product that I wanted! Happy with my experience here :)
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October 2024 by Rongting Luo
Friendly staffs, very professional, I got my best deal prepaid SIM card within a short time. Thanks heaps.
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September 2024 by ORM RepHaven
Purchased a 55" Samsung TV just 13 months ago and the picture went out. No picture but audio only. I did not purchase the extended warranty because its SAMSUNG!!!! You would expect the best quality TV on the market but the picture doesn't work. Now I call BestBuy support as instructed by BestBuy and they tell me to call Samsung directly. Now they tell me to call a technician to come to my home and will be charged. to look at the TV... LMAO, im done with this scam
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September 2024 by Lawrance Lam
I am writing to express my disappointment regarding a recent experience at your store. During my visit, I noticed that most of the staff had a strong and unpleasant body odor, which made the environment extremely uncomfortable and caused difficulty in breathing for me and other customers.
This issue not only affects the overall shopping experience but also tarnishes the image of your store. I urge you to address this matter seriously by implementing hygiene standards and ensuring that staff maintain an acceptable level of personal cleanliness, thereby providing a pleasant and healthy environment for all customers.
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September 2024 by Gary Dosanjh
Last month, I had the misfortune of dealing with Best Buy's atrocious customer service. Despite being initially told that I could return my TV, I was later informed that I couldn't - a clear breach of trust. I already transported the TV to the parking lot where two employees handled it from there they also brought the TV in flat I dont think these two have ever carried a TV before . The employee responsible for this debacle, Mo, displayed an appalling level of disrespect and unprofessionalism. His tone and language were completely unacceptable.
The worst thing next to that employee is the way they sent the TV back in a cab balanced on a stick (ive attatched the photo) the TV was impossible to carry out and the problem got much worse from this. I will be posting this picture on every social media platfom.
Best Buy's inconsistency and lack of integrity are staggering. Their inability to honor a simple return when they said the return was fine as long as we purchased their extended protection until the sales guy Mo said they wont cover it is a clear indication of their disregard for customer satisfaction. Mo's behavior, in particular, exemplifies the company's failures in training and accountability.
I would not recommend Best Buy to my worst enemy. Their dishonesty and disrespect have lost them a customer and earned them a scathing review. Zero stars.
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September 2024 by Jack Belec
Joe was extremely helpful in helping me understand the selection and purchase a laptop. Despite it being the end of the day, he was detailed in his explanations, and attentive to my needs.
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September 2024 by 牛人小
It sucks~~I bought something for US$110.14~~It sucks~~I have to return it~~~~
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September 2024 by Rey Lee Woody
If you don't the answer, say you don't know, don't be perfunctory
