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“Excellent customer service! The team was professional and assisted me with all my questions. The environment is clean, efficient, and welcoming. Highly recommend Bank of China.”
“I made a wire transfer, but it failed to go through. Ashley helped me by communicating and investigating the problem. She explained the entire situation very clearly and patiently. I really appreciate her assistance!”
“As a senior was in the lineup yesterday
At the service desk
The manager briught me a chair so
This was so unexpected to myself
I almost cried therefore with s with gratitude i thanked both the teller and especially
The lady manager
Congratulations from a very grateful
Long time customer
Ps
Arriving in Canada in 1982 from Ireland
My elderly uncle advised me to
Go to TD trust because he had been
A member since a young immigrant man
Age 22 yrs , tdmd has served me greatly
Ever since ?
Sincerely M Smyth Richmond B C”
“I had a great experience during my recent appointment with RBC Financial Advisor Vivien Chen. She took the time to clearly explain the details of my account and proactively helped me find ways to save on monthly maintenance charges.
Vivien demonstrated excellent knowledge of RBC’s products and services and was genuinely focused on my financial well-being. She also guided me on potential strategies for smart investing to help me save more in the future.
Her professionalism, clear communication, and customer-first approach made the entire experience smooth and reassuring. I truly appreciate her attentiveness and willingness to go the extra mile to ensure I understood all my options while building long-term client relationships.
Vivien is a valuable asset to the RBC team, and I’m grateful for her support and guidance. Highly recommend her to anyone seeking financial advice!”
“I am writing to express my sincere appreciation for the outstanding service provided by your private banker Ms. Jessie Zhao. And manager, Chuck Zhang.
From the moment I entered your branch, Mr Chuck Zhang left a strong positive impression. His warm demeanor, professionalism, and attention to detail made my experience truly exceptional.I have been referred to Personal Banker Jessie Zhao, Her impeccable professional conduct, pleasant appearance and graceful manner created a welcoming atmosphere that made every interaction a delight.
Ms. Jessie Zhao demonstrated deep knowledge of your bank’s products and services, and she patiently answered all my questions with clarity and confidence. Her ability to balance professionalism with genuine friendliness reflects the highest standards of customer service.
I would like to commend her for representing your branch and your institution in such a positive light. Employees like Ms. Jessie Zhao not only enhance customer satisfaction but also strengthen the reputation of your bank.
Please extend my gratitude and compliments to her for a job very well done.”
“The staff at the #5rd/Cambie rd in Richmond are the nicest group of staff.
I have done banking there for over 4 years, and am always happy with the services. Every staff member who works there are amazing. They are kind, considerate & empathetic. The bank itself, is wheelchair/handicap friendly, the staff goes out of their way yo assist someone with mobility issues. The bank is clean, not cluttered, and easy to move around in. Parking can be dicey, especially on Seniors Day. Often a busy parking lot.”
“It was my first time visiting this branch, and I left feeling reassured and satisfied. Myra, the teller, assisted me in setting up my online banking and answered all of my questions thoroughly and she’s friendly too. I am truly grateful for her excellent service.”
“I would like to sincerely thank Kobe Tai, a teller at CIBC, for his outstanding service.
Not only did he patiently solve the difficulties I was facing, but he also went above and beyond by answering all of my questions in detail. Kobe was extremely professional, knowledgeable, and provided valuable financial advice that gave me a much clearer understanding of my options.
To be honest, I did not have much confidence in CIBC before. However, thanks to Kobe’s professionalism, kindness, and genuine care for customers, my experience has completely changed for the better.
I truly appreciate his help and believe he deserves recognition for his excellent service. Employees like Kobe are the reason why customers like me feel more confident and positive about continuing to bank with CIBC.”
“Great experience here with Pooja helping me with a credit card that had some issues. She was courteous and professional. Went out of her way to make sure my issues had been dealt with.”
“Really great experience there today! I had issues logging in to my app cuz I forgot my password but Matthew helped me solve that AND helped me apply for my first credit card (woooh exciting?) thanks a lot!”
“We’d like to thank Ms Flora Shao for her excellent service during our visit in this branch. We Googled this location and went to close our CIBC account after our mortgage was transferred to another bank. The staff initially suggested us to go to another branch. While we were sitting at the waiting area, searching for a better solution by ourselves, Flora approached us, and offered help. Instead of pushing us away, she sat down with us, spent plenty of time, patiently solved our issues one by one. After a few days, she followed up with phone call and email, to make sure we had no further issues …We’ve seen account managers/representatives in Vancouver
area over the years, most of them only care about the investments, but ignore
customer’s daily banking needs. Flora is buffet , her professional services deserve a five star review.”
“Joanne C was very knowledgeable and patient. She took the time to explain everything clearly, and it was a pleasure being helped by her. Her professionalism and expertise made the experience smooth and reassuring.”
“The service at this branch is excellent!
They were sincere, professional, and very efficient.
Thank you for the service at this branch. Also, I'm very grateful to Mr. Tu for helping me yesterday.”
“I opened business account with scotia bank today…. Leon Zhang helped me with all the process of paper work ,and explain everything about my business account appreciated Leon.”
“I had an excellent experience at this branch thanks to Shirley, the branch manager. She helped me resolve an issue with a bank draft promptly and professionally. Her ability to quickly assess the situation and provide a clear, effective solution was truly impressive. Shirley’s calm, friendly, and patient attitude made the process smooth and stress-free. I really appreciate her outstanding service and commitment — she went above and beyond.”
“I very happy for Tina Tse (Banking Advisor). She is very good-natured and kind-hearted. It is very pleasant for me to communicate with her. I really like her dedication to her work. Thanks again Tina.”
“Cath was very friendly and helpful today. She was helping me with a transaction when she noticed that, as an older adult, I qualified for the unlimited chequing account for free. She helped switch our chequing accounts and also helped cancel paper statements. This was extra service that she did not need to do, but did happily anyways. Thank you, Cath!”
“Thank you so much, Sandy C.!
It was a pleasure meeting you this morning. Your friendly, knowledgeable, and experienced guidance made everything clear and easy to understand. You’re an excellent representative of Scotiabank, and totally set a good example of nowadays what a great customer service should look like. We’re now seriously considering moving our other business relationships to the bank.”
“Kai was very welcoming. Even though I needed to close my account, he wasn't impatient at all and was very polite. He put my anxiety and worries at ease. When I return to Canada, I will definitely choose RBC again.”
“Best experience I’ve had thus far from a bank.
Veronica Wang is very patient and she has amazing customer service skills! I was really pleased with my service as an international client. I recommend her for services. She is a great asset to RBC.”
“I had an excellent experience at the RBC Aberdeen Centre branch when arranging a wire transfer, thanks to Client Advisor Pinky Yeung. She was incredibly helpful, efficient, and thorough throughout the entire process. Pinky patiently explained all the details, ensured everything was accurate, and made what could have been a stressful transaction feel smooth and easy. Her professionalism and friendly attitude really stood out. Thank you, Pinky, for your outstanding service — truly appreciated!”
“The staff Rachel is very nice and helpful. I got my accounts set up and all done quickly and very clear as well. I booked service in English but she also speaks Mandarin and Cantonese which is a release. I also got my debit card right away and don’t have to wait. I am satisfied with the service.”
“Naomi Kusnandar the branch manager and Pallavi
Sharma the bank advisor went out of their way to help me resolve my bank payment issues regarding my tuition. They followed up promptly regarding the urgent refund requests they had made for me and made me feel supported throughout the process. Naomi is exceptional. She took the extra effort to help me call Convera on my behalf and guided me towards resolving this issue step by step. This is by far the best banking experience I had at RBC.”
“I have to be fair as I wrote a 1 star review earlier this month and now I should write another 5 stars review. I am glad that TD took reasonable steps to fix my problem. Special thanks to Branch Manager Mr W Lim, and also his colleagues, he always reminds and makes sure his staffs checking every steps, understand what I need right a way and solve the issues without excuses. Truly appreciated.”
“Stephanie was absolutely amazing with her customer service today with my mum and dad who needed help with their safety deposit box. She was polite, courteous and very professional and very efficient in handling the request. Cannot say enough on her professionalism today.
Wish more bank staff were like her and not just at BMO but at other banks.
Absolutely amazing service by Stephanie and BMO should be grateful for her services!”
“Long wait time. I was lining up on the fourth place and it took me around 30 minutes to get to the counter. There are nine counters that can serve clients, but only four of them are opened which is not the normal case because most of the time they only open two or three counters.Not sure why HSBC doesn't open more counters when it is crowd. If they let those 4 to 5 employees who are sitting at the back to get to the front, it will definitely help to speed up the line.If any of you want a quicker service, you can try the Aberdeen branch, I highly recommend it.”
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“Excellent bank with outstanding customer service.
As a newcomer to Canada, I was unsure which bank would best meet my needs. I visited the Vancity branch on Road 3, where I had the pleasure of meeting Sameer Chavda. He guided me through the entire process with great patience and professionalism.
Sameer provided a clear and thorough overview of banking in Canada, helped me understand my options, and supported me throughout the account-opening process. What truly stood out was his continued assistance even after my account was opened.
He is extremely humble, polite, and genuinely helpful. Thank you, Sameer, for your excellent service and ongoing support.”