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“I recently had the pleasure of working with Ms. Elisa Wong at Vancity in Richmond for my banking needs, and I couldn't be happier with the service she provided. Elisa was incredibly knowledgeable and efficient, making the entire process smooth and stress-free. She took the time to understand my financial situation and offered tailored solutions that perfectly suited my needs. Her friendly and approachable demeanor made me feel comfortable, and she answered all my questions with patience and clarity. I highly recommend Elisa for anyone looking for excellent banking service! Franco”
“I am extremely grateful for Eddie Anirudn's assistance. This gentleman patiently and professionally resolved my credit card lock issue on a Friday afternoon before the long weekend. I am very thankful for his help.”
“Hemal is really friendly and gave good financial advice that was catered to my situation! She didn't try to push or sell any products she knew I wouldn't benefit from. She answered my questions with honesty and even told me not to go to a certain product because I wouldn't need it, instead redirected me to one that I didn't know would actually suit my needs & aligned to my financial goals better! This is my 4th time booking with her and looking forward to my next one already! Thank you Hemal for all your help & financial wisdom! ??”
“Great staff, best manager; swift and accomodating service. Specifically, the manager, Annie Wang, organized and helped us process several large transactions without any hassle on our end. Highly recommend this branch compared to others in Richmond.”
“I was a bit worried seeing the poor Google reviews, but the young male employee who speaks Cantonese (I didn't notice the name tag, so I can't mention his name) patiently helped me close the account, super nice??”
“I recently came into the Ironwood Plaza branch to open a business account and had a very pleasant experience! The small business advisor was able to provide the best solution for my organization. She also listened to my needs and helped me provide solutions to several of my clients. Highly recommend this location and the friendly and professional staff!”
“Shuqi was very helpful and knowledgeable in getting our accounts opened with CIBC yesterday. She was friendly and willing to listen. She explained in details about the features of different types of accounts and main things we should pay attention to in future. CIBC should be proud of staff like Shuqi.”
“We had the opportunity to meet with Kevin Chen regarding our banking needs and we're really impressed by his professionalism and kindness. I wish all banking customer support are like him..His impeccable attention to detail is next to none. We applaude him.??”
“Really great experience there today! I had issues logging in to my app cuz I forgot my password but Matthew helped me solve that AND helped me apply for my first credit card (woooh exciting?) thanks a lot!”
“Visited several times, the branch is tidy and clean, and the staff is friendly. Maggie, in particular, was patient and knowledgeable, she helped me a lot with a couple of things.”
“Good experience with Sachin as he explained different types of accounts and its benefits. Given time to understand and educate me regarding different investing options also. Hope to meet soon”
“I recently had an appointment with Eddie Anirudh, and I’m very satisfied with the service. He was patient, professional, and attentive to details, even helping me send money as the bank was nearing closing time. Great experience!”
“I very happy for Tina Tse (Banking Advisor). She is very good-natured and kind-hearted. It is very pleasant for me to communicate with her. I really like her dedication to her work. Thanks again Tina.”
“If you only have simple basic questions, the advisor at the Alderbridge branch can definitely help you with no issue. But if you have any complex questions regarding to your accounts or fees, you better reach the Richmond Center branch or contact the number on the back of your Scotia card because that's what the advisor at the Alderbridge branch suggested me to do. Don't waste your valuable time at this branch unless your questions are simple and basic.”
“Had to come back after a better experience banking here.
Very helpful service. You need to do your banking here during the right hours. It can get quite busy which could affect your experience.”
“I had the stupidest problem with my account and have been to 3 different branches, as this was the original branch I went to and have dealt with 2 different tellers and a manager. Vicky hastily dealt with my problem the same day when the problem has been on going for the last 3 weeks.”
“I would love to give 5 stars to the bank for having employees like Victoria Chiu. She helped me today in getting the documents for immigration purposes without taking a lot of time and with all the information I needed. It took 1 hour to get the same thing done at other banks. She is very smart and knowledgeable. 5 stars to Victoria. Thank you so much”
“*WARNING* this is a very small branch. If you’re expecting at least 3-4 tellers working at the same time then this is not a branch you should go to.
I come to this branch a lot as I live around the neighbourhood closer to 3 years now. I never have any problems with the services they provided. Not everyone looks friendly but they’re all willing to help with good attitudes. And yes, once in a while, I need to wait over 5 mins or more to get to a teller but keep it in mind this is a small branch. That should be expected. At least I never see any of them goofing around at the busiest time. I would say 80% of it that I have no wait or little wait time. I’m with TD since 2005 and I can say that I spent less wait time in this branch than any other branches.”
“I recently visited here and had a great experience, all thanks to Lucy, one of their amazing bank tellers. I had some minor issues on two separate occasions, and each time, Lucy went out of her way to help me out.
Lucy was not only super helpful but also really curious and informative, making the whole process easy and stress-free. She was incredibly reliable and made sure all my concerns were taken care of quickly and efficiently.
Every time I interacted with Lucy, I was impressed by her professionalism and dedication to customer service. I’m really grateful for her help and highly recommend this branch❤️”
“I have been dealing with coast capital savings for a long time now, and I must say, my experience has been quite positive. The bank offers a range of services that are easy to use and very reliable.
One of the standout features of coast capital savings is their customer service. The staff are incredibly friendly and always willing to help. Whether it’s a simple query or a more complex issue, they handle everything with professionalism and a smile.
Additionally, the tellers at coast capital savings are great. They are efficient, knowledgeable, and always ensure that transactions are processed smoothly and quickly. Their professionalism and attention to detail make banking a hassle-free experience.
Overall, I highly recommend coast capital savings for anyone looking for a bank that combines excellent service with a friendly atmosphere.”
“The staff Rachel is very nice and helpful. I got my accounts set up and all done quickly and very clear as well. I booked service in English but she also speaks Mandarin and Cantonese which is a release. I also got my debit card right away and don’t have to wait. I am satisfied with the service.”
“My wife & I have been going to this particular RBC Branch for over 20 years. But recently we have been working directly with Lynn, who has been helping us with all our banking needs. She has been outstanding, extremely knowledgeable and very professional person to work with. We had the choice of going with other big banks. But thanks to Lynn and her professional service, we are staying with RBC. Kudos to her...!!!! keep up the great work...!!”
“Their service is fairly good. It is a very good option if you need international banking.Not sure about the poor comments here. To me, quite satisfied every time I visited here.Aberdeen Centre has free parking. Some of them are dedicated for HSBC customers.”
“I recommend it, my first contact with a bank in Canada and I consider it successful. Special thanks for Mary's professionalism and good human attitude. Yesterday, Mary spent more than 30 minutes with me, and today she familiarized me as much as possible with the financial banking system of Canada and opened an account. After this interaction, I feel protected and trust this bank. Mary everything is cool, thank you very much. As for the bank itself, the conditions are good, I will check it in practice ??”
“Unable to get anyone on the phone re a letter requesting we make an appointment for corporate account information updating. Went to the branch and there was no one at the front counter. When a teller (Grace Guo) passed by going for a break she said no one was on duty there. When we showed her the letter and said there was no change in the information required, she took the letter and said she could get it trended to without our needing an appointment.”
“Long wait time. I was lining up on the fourth place and it took me around 30 minutes to get to the counter. There are nine counters that can serve clients, but only four of them are opened which is not the normal case because most of the time they only open two or three counters.Not sure why HSBC doesn't open more counters when it is crowd. If they let those 4 to 5 employees who are sitting at the back to get to the front, it will definitely help to speed up the line.If any of you want a quicker service, you can try the Aberdeen branch, I highly recommend it.”
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“Always a pleasure doing my banking here at this branch. I have nothing but good things to say about Eric Ma and his team.
The ladies at the front counter are always full of smiles and such a delight to deal with.
This has got to be the best banking experience for me.
Thank you for always helping me out!
5 stars!”