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May 2024 by hysteresis53
Quite a costly mistake was made, but they took full responsibility and handled the situation quickly and professionally.
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February 2024 by James Steele
Very knowledgeable staff!
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November 2023 by William Jost
Excellent, honest service. I couldn't be happier. I came in expecting to buy a certain product. The advisor (I think his name was Paco) recommended another more useful product at half the price !! No up-sell. The advisor took his time to explain everything. A pleasure to deal with. Great store. Check it out.
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November 2023 by Sisley West
staff was knowledge and did not try to sell us other unnecessary items .
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June 2023 by Ian Martell
Great store, friendly, quick and professional definitely the place to go for orthotics or in my case a cast boot
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June 2023 by Joey Lim
Superb service, and very fast delivery of insoles. I've been going to Paris for years, and they've yet to let me down. Love the staff, and the work they do.
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April 2023 by P Mehta
I ordered and purchased an Ossur custom knee brace from Paris Coquitlam branch in December of 2022. Even though the price was slightly more here than their competition, I ordered my knee brace here because I was impressed by the service they provided. Shannon answered all my questions as to what I needed for my knee condition according to the diagnosis that I received from my doctor. She even suggested several options if I did not want order the custom knee brace. Initial fitting was done with great care and professionalism. In April 2023, I needed some more adjustments of the knee brace, and again Shannon was on the ball as to what was needed to be done. She ordered 2 extra parts, so the knee brace would fit better on my skinny legs! And today I have just come back after the adjustments and the new different pad (in my knee brace) to better fit my knee. These extras did not cost me anything more than the initial price! Overall, I am very thankful and grateful to Shannon and highly recommend Paris, anyone requiring similar knee braces for arthritis pain management. This knee brace has allowed me to go for walks and play badminton also:)
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April 2023 by Suzette Jenkins
I received 5 star service.All of the staff are kinesiologist.I went in the store stressed. As a short and plump person finding a right fit knee brace seemed impossible, but the lady was such an expert and personality came in my change room and fit me in a knee brace that works for my body type.Thank you lovelies.
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September 2021 by Cassi T
The orthotics custom made for me reversed over a years worth of agonizing pain for plantar facitus. No longer limping and able to bear weight again. Thank you.
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September 2020 by Susan Tedford
I needed a very minor adjustment to an orthotic made by Martha Paris. Within 5-10 minutes he problem was explained and fixed. I was very happy with the adjustment. It was the charge - $52.50. I feel this is excessive for a small amount of grinding down of a pair of orthotics so they fit just a bit better in my shoe. It was billed as a "consultation". I have been a customer for a long time, but will not go back. I believe this business has changed hands. Ask what the charge will be before you get any orthotic adjustment/repairs done, because something has changed at this store.Happy to say the store called to rectify the situation and apologize for any misunderstanding regarding appointments vs orthotic adjustment. Very appreciated that they called me with a solution.
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November 2019 by Robb Shields
I’ve been looking for an ankle brace for ever that is strong enough to use for work and will keep my ankle from flopping all over the place and I have to say this place took me by surprise. Had me sit down took my ankle measurement and had time try on a few different products. Could not be happier with my purchase and the service I received. Would STRONGLY recommend to anyone looking for a brace of any sort
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November 2019 by Mike Neugebauer
Staff are friendly and knowledgeable always looking for solutions.
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November 2019 by SportMed Retail Group
At Paris everybody and Sport Med we pride ourselves on finding a solution to your problem. If you have concerns and we don't have the answer we will work hard to find one. When posting ratings about our service, be constructive, so we can help. We are human, so not perfect. We just want to help. Contact our store if your experience was not what you were anticipating. We want to make it right!
