Michaels Custom Framing in Port Coquitlam is highly praised for its exceptional customer service and quality craftsmanship. Customers often commend the staff for their kindness, patience, and willingness to go above and beyond. One customer shared that the clerk was amazing and even looked for coupons to help save money. Another customer highlighted the outstanding service they received when bringing in a large, damaged framed picture. The staff, especially a team member named Karen, offered to fix the picture at no charge, and the result was stunning. Many reviewers appreciate the staff’s genuine empathy, with some sharing personal stories about the staff’s kindness and understanding during difficult times. Laurel, a staff member, received special mention for her expert guidance on framing a special painting, as well as her heartfelt empathy, which created a memorable experience. Customers also note that the staff, including Riley, Dani, Leila, and another helpful team member, consistently provide friendly, helpful, and professional service, making repeat visits enjoyable even after more than a decade of patronage. The store is recognized not just for its quality framing but also for creating a warm, welcoming environment. Overall, Michaels Custom Framing is seen as a place where customer satisfaction is a top priority, with staff demonstrating care, expertise, and genuine kindness, making it a favorite destination for framing needs and more.
The clerk was amazing and looked for coupons for me!! However upon leaving with my glass I was told I could get paper at self check out to wrap glass. I knew where it was and when I went to get the paper the person over seeing self checkout told me I was not allowed. BIG FAIL! Seriously I want to ensure my glass gets home... read full comment
August 2023
This store has been my store for more than a decade, the customer service is always awesome!Lately, I have been helped by Dani and Riley… both are wonderful… good job guys!!!
August 2023
This store has been my store for more than a decade, the customer service is always awesome! Lately, I have been helped by Dani and Riley… both are wonderful… good job guys!!!
