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November 2023 by Nicole A
Worst pharmacy I have ever been Ali has temper tantrums and not capable of basic communication will leave you standing there for upwards of 20 min rather than just tell you it will be a while even during covid then yells and screams of you ask why he didn't just tell us to come back and when I pulled my phone to try and record him so I could later report his behaviour he cbased and followed me out of the store yelling at me in the street to get my medicine from pharmasave and seriously violated my medical privacy by referring to my medication by name while outside the store in public. The owner/pharmacist ST did nothing to address his begs am the issue but turns ut the pharmasave is way better in every way and a pleasure to deal withThis shoppers was so bad I stopped making my prescriptions to shoppers all together in any location
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November 2023 by kats meow
I wouldn't give a star at all. I usually don't like to comment but this is the time it hurt. These is one person who works here at the osoyoos store. Who always seems to follow me around when I'm there. I asked her what her problem is last time. This time I bought only 5 items. I was at self check out and I can feel she was watching me. I was trying to transfer some funds into my account. She then says very loudly from almost 8 feet away you need to scan that too I said I did she said no you didn't I said look yourself. She looks and says just checking I called her rude I held back my anger. I felt stereotyped by this woman more then once. She is a very nasty lady. I felt so embarrassed by this there were 2 or 3 other people there and she was more concerned at what I was doing. It hurt and made me feel very self conscious. I had to hold my tears back. I have been in this town my while life so everyone knows me. I have never felt this hurt from a worker there. The worker needs to be talked to. But will she I doubt it.
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November 2023 by Melissa Grant
A really great team of people who actually care about their customers
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September 2023 by Deirdre A-O
EVERYONE I encountered, with one exception, was friendly, very helpful and delightful to talk to in Osoyoos Shoppers. They all deserve 5 stars but I doubt they own the store. The PHARMACIST was almost rude, she is unprofessional to a high degree and cold in her dealings with people. She immediately made me feel ill at ease with her abrupt inquiry as to why I was standing at the medical questions counter...bad start! As well, after the pharmacist was told by my home pharmacy that they were sending my prescription, she asked me if I could return the next day to pick up my 4 pills. I foolishly said yes. I'm sure she received my prescription within minutes. She did not look busy so I don't know why I was asked to return the next day. As it turned out, I didn't ever return because of the Eagle Bluff fire and we evacuated that night. I had to do without the medication until I got home. I'll be returning to Osoyoos but not to Shoppers Drug Mart. This representative is doing the business and their reputation no favours and I have a feeling it is of no consequence to her. It couldn't possibly have anything to do with her actions. This was my experience and I'm very confident in my words. I should have gone to Pharmasave - I highly doubt they would have or could have been more unprofessional, rude or cold. I suggest the pharmacist learn to approach the general public with some degree of warmth or caring or professionalism, or all of the above. Some of your customers might be in distress or dealing with an unexpected situation or medical emergency. Manners and compassion would be an asset.
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July 2023 by Daniela Harfman
Very poor experience. My doctor faxed the same prescription twice. The first one the Shopper’s staff claims they never received. The second time a staff member confirmed the fax receipt over the phone at 2:44 pm and when I sent my partner to pick it up at 5pm , they claimed they didn’t have the fax after all. By that time my doctor was closed and I had no prescription for surgery next day ? overall they were very unorganized and unhelpful. Definitely will choose a different pharmacy next time and not go back there again.
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June 2023 by Kurtis Mathew
I'm an addict as they are well aware of, and have "always" been so kind to me and helpful.
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June 2023 by John Greaves
I would like to revise my positive review of this location. Today I had my dogs and I needed to make a quick purchase. I looked on the door and saw what looked like a dog on a leash so I assumed they were dog friendly as other Shoppers drug marts are. I was attacked loudly and verbally by a staff member who said this store is available for service dogs only. As I was already purchasing something at the counter she could have quietly mentioned this and come out with me to look at the notice that had I had looked very closely at I would have seen the icon had a cane as well as a leash. I had seen the sign before entering and would not have entered with my dogs had I thought dogs were not welcome. I thought the sign was that dogs needed to be on leash.I left my purchases and will not deal there any more because of this officious employee. I can not stand by this previous review because of them. ?Friendly Helpful Staff. I like their optimum point plan loyalty program. Good selection of drug store and convenience store products. Also an easy and fast place to get your flu and other vaccinations.
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April 2023 by Laszlo Mandalik
Young person at shoppers pharmacy was nice the other pharmacist unfortunately not and as of February they could have renewed my prescription but only wanted to for a week no consideration as for years my doctor would do three or 4 months as my doctor has retired I was stuck as Doctors didn’t like to prescribe it had some luck and had a very nice understanding doctor call from Penticton and got my prescription as for the rest of you should be in a different line of work
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April 2023 by Brian Young
We were in shoppers today. My wife had an emergency situation and needed the restroom. I told the workers at the pharmacy my wife had an emergency situation could she please use the bathroom they abruptly said NO you can go next door to use the bathroom there. Shame on shoppers drug mart and there rude pharmacy staff ..So unprofessional ..
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February 2023 by jackie burns
The entire pharmacy team needs a lesson in customer service. Every last one of them are rude and extremely unprofessional. Have never been treated so terribly by a pharmacist. Very unkind, unprofessional and incompetent.
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January 2023 by Tina Schulte
This store clearly does not know what customer service is or they are too arrogant to provide it to their customers. I have never been treated so rudely by a Pharmist AND by Customer Representatives who clearly do not care to represent this stores location properly. I have a son who who mentally challenged and who understands from different mental illnessesl
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January 2023 by Ken Davidson
Althogh they maybe short staffed, We found them to be more than capeable and exteamly helpful.
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December 2022 by james woloshen
This is gotta be the worst pharmacy ive ever delt with
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September 2022 by Kaylee Schaeffers
Good selection of items. Very understaffed like every other place in Osoyoos
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September 2022 by Willy Morris
Pharmacist and cashiers are very friendly and helpful
