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October 2024 by Daniel Rebstein
Horrible service from start to finish. I phoned with a question before coming into this store and the staff on the phone couldn’t answer a basic yes or no question and told me he would get somebody to call me back which they never did. Upon getting to the store in person the manager was aware of my phone call and dismissed me very rudely as if I was wasting his time even being in the store. I eventually decided to pickup a package of hydration tablets which were labelled on the shelf at 10.99 and upon looking at my receipt was charged 12.99, the manager then came over and when he was told that the price of the item was wrong he replied “its not wrong the price went up”. I pointed out to him that the item is on the shelf and labelled as 10.99 and tried to get them to process a refund for me which apparently they also could not do. Not once were they helpful or apologetic on their end for the horrible service and false advertising. Safe to say I will never shop at the Running Room as they are incompetent, rude, and probably the worst option you could choose for anything running related.
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April 2024 by Jasmine Shariff
The two sales associates didn’t know ANYTHING about their products, how they compared to others or foot issues. Don’t go here!
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January 2024 by Karen Skye
Great selection and knowledgeable staff!
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October 2023 by Tanya Saunders
Really like running room clothing but it looks like they're using their testing treadmill as a shelf for mannequin storage so I wouldn't reccomend going unless you know exactly what you're looking for.
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June 2023 by Orlena Cain
Great service and knowledgeable about shoes and athletic wear: it’s great to go to a smaller store where the staff actually pay attention to you and your needs. Dollar value is good too.
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June 2023 by Cameron Grout
Was looking for some Altra's. I explained what I was looking for and Noah located a pair that was even more suitable, (wide size) that was not available online. Very helpful!
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April 2023 by Nima Zarenia
I've been there twice and they have been extremely helpful in finding the right shoes for my requirements. Their advice is more focused on the right shoes for me rather than making a quick sale.
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November 2022 by tapatiaplus1
Very friendly employees but I didn't find the tennis shoes I was looking for.
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September 2022 by Milan pocuca
Incredible service at Running room. They took back my 45 days old shoes due to pain they were giving to my shins 5km into runs. Fantastic store and service and overall company.
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May 2022 by Vincent Lee
Well I saw a sale and had to check it out. So Smart to carry the brand hooka... Love them.For such a small store they have a lot of stuff.
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March 2022 by Richard Stock
The only place in North Vancouver I buy running shoes. Knowledgeable and helpful staff.
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September 2021 by Madison Mcleish
Staff are very knowledgeable and will spend the time helping you find the perfect running shoe for you. I have for many years and will continue to buy all my shoes from Running Room because of the fantastic customer service.
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September 2021 by A C
I just visited this Running Room location for the first and last time. The customer service was appalling. I have been struggling with knee pain for a few weeks now and went to purchase the Brook's Ariel 20 for this purpose. The Running Room website states that they have my potential sizes in stock. I entered the store and was looking at the shoe wall when one of the staff said in a snippy tone, "There are ALREADY people sitting there." At first I didn't even realize she was speaking to me, because she didn't make it clear she was addressing me. She wasn't even within my peripheral line of vision. When I did realize it, I was initially confused because I didn't want to sit down, only look at the shoes. The way she said it, you would've thought I wanted to sit on top of the people seated. Then it occurred to me she was implying I was too close to them. I take Covid safety protocol very seriously, but I don't appreciate when directions are unclear, indirect and delivered in a disrespectful manner.I quickly moved away and just waited, not sure what to do. Another staff member came along, who seemed nice, asked me if I needed help. I informed her that the website said their location had the Brook's Ariel 20 in stock. Without checking, she said she believed they used to have it, but not anymore and it's only available online now. She was apologetic but sounded rather uncertain. I left and called the Burnaby location, who were pleasant and extremely willing to look into it for me. They advised me that they did indeed have my sizes in stock as per the website. This makes me think that the North Van location had them in stock too-- they just couldn't be bothered to check. Well, they lost a couple hundred dollars in sales today. Headed to the Burnaby location now.
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November 2020 by Xtian Rondow
The great out doors of BC are in NV ?☀️?
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September 2020 by Rita L
Very friendly service! We were here repurchasing a pair of running shoes that my partner has worn for many, many years. The person who helped us went above and beyond to help him refit and try on the same size he’s worn for years and a size up to see how it was now fitting on him. One size happened to be on the mannequin and he went to take them off of the mannequin for him to try on. It ended up not being the size he ended up going with but we appreciate his attentiveness and friendliness during our time there.
