-
July 2024 by Terry Telenko
Wow bbq fanatics delight
-
July 2024 by jay more
Extremely helpful, lots of knowledge.
Good prices.
-
July 2024 by Katherine S
Fantastic customer service!!
-
July 2024 by V K
Fantastic service so happy with our little weber!
-
June 2024 by Rita Hernandez
Great variety of BBQs from biggest to portable. The staff was friendly and had lots of patience explaining features and advantages of the models I was interested in. Service delivery in NV was very professional, quick and on time!
-
May 2024 by Jim Keenleyside
Great local business!
-
May 2024 by Dusty Martell
Kudos to Selena who answered Johnstones BBQ & parts phone last night right at Closing time , and utterly saved a Birthday BBQ in West Vancouver. The birthday girl called in a panic 1st time user issues ,Selena worked thru the coupling of the hose to the house for us , a group of ladies , SELENA & Johnstones Thank You for your Loyalty in serving the Grilling Community all these years . You sure came thru for us and the burgers were FAB! Grill On everyone
-
May 2024 by vince disalvo
They staff was very knowledgeable and helpful. Great experience
-
May 2024 by Matt Hansen
We are attempting to salvage our old barbecue for financial and environmental reasons. Our service at Johnstones could not have been better. It was above and beyond what we expected and are most grateful to Ian the the part department. Thank you again.
-
November 2023 by B P (Crazy Cracker)
Had a problem finding a gas adapter valve stopped in just to ask and realized I should have stopped here first they had it,great staff very knowledgeable and a huge inventory of gas fittings and every barbecue part you need.
-
August 2023 by Matt Jacobs
Very helpful and knowledgeable staff.Great local shop.Geoff is awesome!
-
August 2023 by Jen Ng
We were referred to Johnstones from our family member and this is the 3rd bbq we've purchased from Johnstones and our experience is consistently the same. They provide excellent service and are very knowledgeable about each product..this is the only place we would buy a bbq! thank you for your commitment to great service and quality products!
-
July 2023 by Melanie T
My husband and I have always had wonderful service at Johnstone’s. We bought our first bbq there almost 15 years ago (and yes it still works). We were in the market for a portable bbq for our trailer and went into the Surrey store today. We had such wonderful service from Matt and Natasha. I even ended up leaving my phone there and they called us up we came back and Matt was waiting at the door I didn’t even have to get out of the car.
-
July 2023 by Mark Smith
Had an issue w my Gas camping stove and parts dept provided complimentary advice and tested system to resolve issue on the spot. Friendly service.
-
June 2023 by J. M.
Old school top notch customer service!It's sad that I have to review a BBQ store as "female friendly" but the other four I called WEREN'T. I was looking for an adapter and was repeatedly condescended to by other stores. Basically, I received variations of "I don't understand what you're looking for so it doesn't exist". One shop even told me that "all propane connections are the same, so if your connections don't fit then you're not using a propane tank. Did you check the tank? Does it say propane?" Long sigh.A quick call to Johnstone's and not only had they *actually* heard of a QCC connection, but the fellow on the phone physically checked to make sure it was in stock and set it aside. "Uhh, it's a nice weekend. Looks grill-y, can I get your number and set them aside for you? Or- are you sure you'll want to pick them up here".Sure as I've ever been, yes.Can't recommend them enough! I don't even need a BBQ but now I thinking about it. . .
