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February 2024 by Daryl Warren
Terrible place. Came in a few years ago to get engraving on my medical bracelet. New owner...a horrible, rude person. Bishops were the best..Too bad they sold to this idiot. He did the engraving crooked and made a spelling mistake. He proceeded to yell and swear at me in front of customers. May I suggest 'Romance ' in Lynn Valley Mall. They are cheaper, polite and kind.
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September 2023 by Will “Willa” A
Hovig’s work is exceptional. He has done several pieces for me over the years. I’m thrilled with the new engagement ring setting he made and I can trust him to source the best gems. Thank you Karen for your expert service!
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June 2023 by Janice Wright
I wish I had read these reviews prior to stopping in for a minor repair to a sentimental necklace left to my son by his late papa. Born and raised in north van and with parents running a long standing lonsdale business of their own, I relied on their years in service to be good. My mistake. True, I did get the quote of $100 before leaving it there. When picking up expecting a hearty lobster claw or something significant to warrant the price to further beef up this vulnerable but irreplaceable chain - I questioned it? Another mistake as I was berated, scolded and embarrassed in front of other customers. Worst customer experience of my life. Can’t be original owners or family run biz anymore.
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August 2022 by Lance Çhalifoux
Terrible service!Was promised a ring sized and ready for pick. Dropped off ring two weeks ago and was promised it would be ready for pick up today.After they finally Found My Ring…they told me it had NOT BEEN WORKED ON YET !!THE OWNER DID NOT CARE AT ALL !!Do not use these guys .
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April 2022 by Constantine
Did not get the timely service I expected for a aray of reason's but they kept my trust. Thoughful communication and good customer service won my trust. Nice to have a local north shore full service jeweler.
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March 2022 by Jordan Cue
Would give 0 stars if I could. Bought a $500 necklace and $100 bracelet for my girlfriend and had to bring the bracelet back for repairs three times in the first two weeks. Once because they didn't do a repair that I had noted when I brought it in (just a simple clasp tightening), and when I asked if it could be expedited so I didn't need to come back another day the owner Hovig (complete chucklehead) had the audacity to blame me for him forgetting to fix it. The saleswoman at the counter (who is an angel to be fair) admitted i had noted the issue prior. Hovig was obnoxiously rude & a complete embarrassment of a business owner. Probably got ripped off on the necklace after reading the reviews about this place on here lol. I would never recommend this place to anyone.
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February 2022 by Ly Ricks
Worst Retail experience of my life. Bought a simple necklace for my wife only to find she had an almost identical necklace already at home. As money was tight at the time we mutually decided to return it to fix the car, Too bad this place has a STRICT no return policy! Believing the quantity of gold would maintain value brought to my attention the mark up at this place is 400%. Paid $500, traded necklace in for $100 literally days after purchase.
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February 2022 by Andie Kapralios
My grandmother gave me her diamond bracelet to wear and the clasp of the bracelet was broken, and the diamonds were worn. I went to Bishops and asked if they could fix it for me. The staff was friendly, helpful, Hovig the goldsmith there said no problem. I asked him if he could have it for me by the end of the week, he had it finished in two days. The bracelet was sparkling and the clasp was fixed. I would highly recommend going here. They provided perfect care to my bracelet.
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December 2021 by Barry Samuels
I needed a battery replaced in my watch. I went to Hudson's Bay and nearly fell over when I was told it would cost $47.50 plus tax, and I would get it back in 5 days. Guess what I told the guy to do? Correct!I then took it to Bishop's Jewellers on Lonsdale and 16th, North Van. The cost was $20 plus tax, and I got my watch back in less than 30 minutes.
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September 2021 by John Contact
This warning is addressed to anyone seeking to have a watch, or piece of jewelry repaired, adjusted or otherwise by this business. Take photos of your items in the store and for good measure, have them do the same. The reason is simple, they do not accept any responsibility for items that are returned to you in worse condition as when you first took them in. Absolutely atrocious service, to the point of being arrogant and downright rude. Beware those who enter here !!!
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September 2020 by Michelle Bond
Absolutely rude, terrible people and service! Do not go here! I just needed one loop replaced at the end of my necklace that broke off. A better business might have done it for free in good faith, since it was bought here, and then I would come back in future. They charged $15. It was only worth $26. Fine, times are tough. I asked if they could do a little clean of the locket while they were at it. they said yes but not a full polish or that would cost extra. Again fine. Returned it to me repaired but black & tarnished as before. Said they had no record of that, scoffed and belittled me. I asked her what I could use to clean it, she ignored me. I asked her in a different way a few more times, she still didn't seem to understand. Second they couldn't find a record of my credit from last year, and accused me of lying! Then the owner was literally yelling (in front of other customers) at me when I asked if I could use a prepaid credit card! Who does that?! I asked if she could try it, please. No! Accused me of being a crook!!! I was so shocked! Then she got her staff to yell at me and call me names! I just wanted to pay and leave! Absolutely disgusting! SAVE YOUR MONEY AND TIME!!!! NEVER AGAIN!
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March 2019 by Donna R
Excellent craftsmanship, services to clients.
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October 2011 by Kirbsters
I have purchased several items from Bishops and find their selection and prices to be unmatched in Vancouver. Look around and compare- you will see! Sonia has been the saleswoman that I always ask for because she is knowledgeable, honest, and easy going. She even remembered both me and my sister after only one visit to the store. She is a real gem- pun intended! I don't intend to make any future jewelry purchases anywhere other than Bishops.
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October 2011 by anonpjyp
Bishop Jewellers is an absolutely wonderful store! They gave me fantastic customer service when I went in to buy jewelry for my family. They know exactly how to help you find what you are looking for, and they have great designs for their jewelry! I would recommend this store to anybody who wants the best!
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May 2010 by sevy1
They have the best custom designer in all of Vancouver! Excellent service, when you want something done fast they will have it done for you. They have good prices. They are the most reliable jewlers I have ever dealt with.
