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February 2024 by Dave Druid
Bought a pair of Elements #263011186 Boots that the Internet Listing and the Shop Salesperson said were good for -40*C Degree Temperature that even showed an attached Tag saying so.Wore them for first time at Work last night at -7*C and my Toes ended up Freezing! Those Boots are not even good for -10*C let alone -40*C!And when I was purchasing the Boots, the Sales Clerk stated that they only issue Receipts by Email and insisted that I give over my Email Address. They never did give me a usual Paper Copy Receipt and of all the Spam Emails I got from them, none were had a Receipt attached. So I makes it so that I can not get my Money back for those useless Made In China Elements Winter Boots.I then got a lot of Spam from Shoe Company and had to click on 'Unsubscribe' several times. So if you go there, DO NOT GIVE THEM YOUR EMAIL ADDRESS because they will send you tons of SPAM EMAILS!Will Not Be Going Back If I Can Absolutely Help It!!!
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January 2024 by Canadian BC
Great experience
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November 2023 by Ethelyn David
Shout out to Kelly for her excellent customer service! Very kind and patient and a pleasure to deal with!
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August 2023 by sheri cormier
Not the biggest selection for shoes, Find bit pricey too
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July 2023 by FilmBizDude
A Clean store with knowledgeable staff and the weirdest selection of Crocs I have ever seem...
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May 2023 by Erica S
So rude the assistant manager Jasmine, follows people around and doesn’t not offer any help or kindness.
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April 2023 by J Cho
On March 23rd at 1:45 PM, I called the shoe company to inquire about the availability of shoes in a wide size. The staff member who answered the phone was extremely helpful. She went to the hall area to check the shoes in detail and even offered to hold them for me until tomorrow. I had previously called other locations, but this one and the staff member who assisted me stood out as the most helpful and genuine.
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March 2023 by Monica Lee Nelson
I love that store and staff are friendly and helpful
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January 2023 by Kat M
Love my new Sorel Boots ❤️
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December 2022 by Kathy McGinty
Love my new Sorel Boots ❤️
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December 2022 by M. Berry
Located inside the Royal City Mall in New Westminster. It is a good size, clean and organized store. While it isn't a high end store, they do offer shoes for all occasions,different brands, for all tastes and budgets. Customer service es really good! Hard to find nowadays sadly.I recently bought some shoes online. Unfortunately they did not fit and had to return them. I went to the store to do so. The lady that processed the return, was absolutely wonderful helpful. I wish I knew her name to properly thank her. She made the return/reordering process a lot easier. I have visited and bought shoes at other Shoe Warehouse locations in the past. I do have to say this particular location in New Westminster, is the one that has more selection and great customer service. Big thanks!
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November 2022 by Janet Verley
Loved the food. Cassandra, the server was great
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October 2022 by F Ho
I enjoyed Shoe Company online shopping, yet the store has way less varieties and the price is less compitive too, yet, it might be necessary to be there for return,or makes the company more " legit" ? ?( while return by mail/online is Not that difficult at all to me)
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October 2022 by Harwinder Singh
Good variety and reasonable prices
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September 2022 by Sasa Lin
Actually I wanna it 0 star. I bought 3 pairs of shoes, and one of them is Fila sneakers, and I wore three times only ,it damaged, so I email to customer service twice and never got reply, I tried to call customer service, the number is invoild. They has NO CUSTOMER SERVICE, even I went back to store, they said they can do nothing for me, asked if I can buy another pairs shoes and they can give me extra discount ???! REALLY? NO I will not buy anything from this company anymore.
