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October 2024 by Lizelle Sears
I sent a birthday gift from Amazon for a friend who lived close by to pick it up from this post office. It was listed on Amazon as a pick up location. This post office immediately returned to sender as soon as they received it……..
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September 2024 by Alanha Davidson
Abhishek took my parcel and entered the senders postal code as the delivery postal code. I questioned it and they confirmed that was procedure. Now I'm tracking down my parcel that Canada Post seems to have lost. Good job buddy.
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September 2024 by Pranta Dominic
Terrible experience ???
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July 2024 by Alexander Svelnis
Post office deserves higher rating. It's totally fine!
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July 2024 by Sergii Georgievskii
BAD EXPERIENCE.
ATTENTION OBOUT THIS LOCATION.
The supervisor Nora Medalla does not care about clients.
She sends back the parcels right next day
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May 2024 by K LG
With all the one star review here, this place should just close down for good. My husband and I both had deliveries we directed here for pickup and they rejected it for no reason and returned to sender. I had one happen like this before with a different courier service and I was called to inform why and was given option as to where to direct it instead. This place? Zero effort. Just straight up reject and leave you to figure out what to do with your package. Stay away doing business here no matter what
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April 2024 by Henrique Carrasco
The lady made multiples mistakes trying to get my parcel via my address in my BCID, which is outdated as I just moved to New Westminster, and I informed her of it... She then was able to get it via my tracking number that I had already shown her, but instead of looking at the label to confirm I was me she decided to get someone from the store via phone because she wasn't trusting I was me lol... I showed the person she brought my purchase on Amazon and I was able to get my parcel. But seriously... Do I need to go through this? Idk what to feel after this, but I hope amazon third party carriers never deliver my parcels there again.
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February 2024 by Ted Mason
friendly and efficient service.
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October 2023 by Jerry Z
They never successfully deliver and always ask you to pick up. Why would you even exist if I need to pickup every time? Total Garbage
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April 2023 by Benjamin Shand
James was extremely helpful and pleasant in helping us mail our international package. Enjoyed our time with him! Keep up the good work.
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January 2023 by Rhandi Neal
Terrible experience. Yes it's the busiest time of the year, totally understandable having to wait 30 minutes to mail my envelope. I even stood up for the women behind the counter when people started getting uncomfortably and verbally impatient. Then, my turn and they tell me they cannot mail my envelope....the system doesn't recognize the postal code. It's a business in a major city in Alberta. They then tell me to try another post office?! A lady in line speaks up and offers, 'You guys have done this to me before', and instructs me to try the location at Columbia Square. I do and with much success. No line, lady helps me immediately, no issues finding the postal code location and offers me shipping options galore. I almost cried when I waited that long and was told, first, it can't be shipped and second, to go somewhere else. Yuck.
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February 2022 by Supreet Kaur
Never experienced such a worse service. It won't be a surprise if they will take 7 days to deliver parcel from Richmond to New Westminster. Not even ones, they have delivered a parcel on time.
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February 2022 by Stuart
Terrible customer service. Waited for the clerk to finish a long personal conversation (10 mins) before she assisted me.
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February 2022 by Parham Yassini
Worst costumer service ever! The package that was supposed to be delivered to my address went there. I went to PO and asked the staff to check the tracking number and they didn't even bother to check! Told me to go to Purolator! I even told them twice that the web page says package is at New West Station PO. After one day of searching for my package went there again and the *same lady* told me it's there!The staff are rude! No apologies yet they treat you like you owe them something.
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November 2021 by Emily K
Visited there on Mar 8 around 6pm, the staff was so friendly!
