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May 2024 by Sandra Madson
Nial was fantastic at getting us the best deal and plan for our family. He was very pleasant, knowledgeable and humerous. As a rogers customer I preferred the service at Wireless Wave. Thank you Nial.
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May 2024 by Jordan White
Nial was extremely helpful. There were some technical account issues getting my phone setup, but Nial took care of everything. Very great full for his patience and knowledge.
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May 2024 by Jerome Fryer
Always takes the time to talk and explain. And it's the reason why we keep coming back.
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May 2024 by joshua Lindstedt
First off if you are looking for customer care, stay away from here.
They will offer you anything to close the deal and get the contract signed, but cannot follow up to let you know after a month that your case has finally come in. (thats the manager btw)You paid these commission sales people so i mean what do they you after all right?
Oh what's that you have a problem you say you would like to resolve, well they will absolutely invite you in, only to turn around and act completely oblivious and gas light you into thinking you don't understand what your being charged while they do grade school math on a calculator pointing at numbers with no explanation asking you "see?"
Would you like help understanding you billing by someone at this booth? Because again what I have seen when I went in to ask questions he just printed my bill that I have access to on my own without going out of my way... or taking time away from work, broke out a calculator and started doing grade school math with no explanation ( very frustrating boys), and basically told me to screw off nicely (starting to see a theme in the comments) by An older bald gentleman.
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April 2024 by Tyleen Bell
Nial is da bomb!
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April 2024 by Tara Langridge
Nial was amazing.He was so helpful and very patient with my whole family. I will definitely go back to see him for any questions at all.
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April 2024 by Geoff Kullman
Fantastic. Nail was great to work with!
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April 2024 by Maria Jerome
Nial was very helpful and patient. He spent so much time with us.
We had been with Telus for 20 years. Nial is going to save us a whole lot of money! Thanks Fido! Thanks Nial!
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April 2024 by TheStirlinator
Nail was great. Very helpful
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April 2024 by Thomas Mitchell
Great help from Nial!
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April 2024 by Mike M (snootworks)
Emily was FANTASTIC. One of the best customer service experiences I've had, and absolutely the best I've experienced in the cellular services realm. Emily was knowledgeable, personable, and helpful. In my professional life as a delivery leader, I strongly believe than an organizations' most valuable asset is its people - Emily is shining evidence of this for Wireless Wave. She should be considered an example of customer service excellence for your organization, and I'm confident you'll continue to benefit from her example through happy customers and return business from folks like myself.
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March 2024 by Jillian Chown
Nial was my customer service rep. He was professional , very helpful and I thoroughly appreciated his help. He was very knowledgeable and got me a great plan! Thank you Nial!!
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January 2024 by Julie Patricia
Excellent products amazing service friendly professional and economical! Very helpful!!!
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December 2023 by QC Chalets
These guys will sell you a lifetime of free screen protector replacements and then not stock them. They'll give you a $300 digital mastercard with no expiry date, and it will be expired when you try to claim it. They'll respond to your review with an email address saying they want to address your concerns, but it's just for show - they'll never respond. If you persist, a manager will try to pacify and appease you, but will take no responsibility for any of it. An extremely disappointing (and fraudulent) experience that could so easily have been fixed.
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September 2023 by chandler diamond
Was told i would be helped with my warranty by someone at this booth. And when i went in to ask questions he just gave me a pamphlet and basically told me to screw off by An older bald gentleman. Second time i talked with them on the phone with them saying yea come on in we can help and answer questions only for me to get there and have them basically auction off the work to someone else online. So yea ive gotten pretty unlucky here with very unhelpful people. Mind you there was a couple super helpfull gems here
