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“I can't remember her first name, but her last name was "Smythe"
She was lovely and knowledgeable.
I'd recommend Tom Harris Trlus to friends.”
“If you are looking for speed, quality pricing and most of all honesty, look no further. I came in today with a phone that wouldn’t turn on and Abu had me on my way in 20 minutes for a fair price. Very knowledgeable and the customer service was on point. Highly recommended if you need repairs.”
“Brendan (the manager) and misha were absolutely fabulous in finding us great deals on our new phones (both my partner and I updated) and they were really nice even when I spilled my coffee all over the place ?? best experience I’ve ever had getting a new phone”
9AM - 7PM
14-4890 Rutherford Rd, Nanaimo
Mobile Phones
“None of my chargers were working in my phone, and charging it properly. I set an appointment, fully expecting that I would have to leave my phone and they would have to disassemble my phone to fix the charging port. Garret took one look at my phone and was able to pull out and a bunch of lint hidden deep in the port in 2 minutes. My phone is working great and he charged me nothing. Next time I need my phone fixed, a case, charging cable, or whatever, I'm going here”
10AM - 6PM
6631 Island Hwy N Unit 90, Nanaimo
Mobile Phones
“my partner and i got two new iphones with good plans and internet after being helped by 2 of the nice gentlemen that worked there. they were very patient with us and very extensive in knowledge. they even went as far as to place online orders for us and go to another sister store to get the phones and cases we wanted. very excellent and helpful service all around 10/10 would recommend:)”
“Alfred was very helpful, I appreciate the time and patience he put into explaining everything, swapped my carrier over ridiculously quick and painless saving me money with way better service , I also got to leave with a wifi router no cost up front, overall great experience and am looking forward to upgrading my phone or any other mobile and internet services in the future, highly recommend ? -C Hadley”
“My fiancé and I went to the mall just to look around for phones and ended up walking out with two brand new phones, and a bunch of little extra stuff, super friendly staff, I dealt with Muskan, and he dealt with Amad. Overall great experience, highly recommend going to them if you need a new phone.”
“Nial was fantastic at getting us the best deal and plan for our family. He was very pleasant, knowledgeable and humerous. As a rogers customer I preferred the service at Wireless Wave. Thank you Nial.”
“Moe had my phone fixed in minutes. It was a screen replacement. He told me that if I had any issues to come back... I did have an issue, my phone lighting seemed a bit off. He stuck to his word, and put in a new screen free of charge. He did this even after I accidently dropped it and broke my new screen protector... I thoght for sure he would turn me away because I had dropped it. He was quick, effiecient and honest. While talking with him he expressed his true belief in customer satisfaction being the corner stone of small buisness. I even saw him refer a client to his competition... he said competition is healthy. Google review as promised Moe!!”
“Had a wonderful experience at the source in woodgrove mall! Abhijith was amazing and did an amazing job in helping me get the phone I wanted and was helpful all the through the process! Highly recommend him!”
“I needed help with an issue I was having with my Samsung cell phone. The young gentleman who assisted me was able to figure out what the issue was and fixed my phone for me. I was very anxious when I walked in, as I had tried to fix the problem for 2 hours at home before I went into Best Buy Mobile for help. I came out feeling like a new person. I'm so grateful I chose this store to see if someone could help me. Thanks for your kindness.”
“We are very pleased with our Koodo phones and the service we get when we come into the store Jordan was especially helpful recently with information about an account for seniors in our lives, and showed me how to change a setting on an old phone.”
10AM - 6PM
6631 Island Hwy N Unit- K3, Nanaimo
Mobile Phones
“Super nice there. They did a screen protector for my husband it had a small hair under it and they re did it to make sure it was perfect. ⭐️⭐️⭐️⭐️⭐️ customer service. Highly recommend”
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“Amazing and patient! Helped my 75 year old mom and took the time to explain everything and teach her what she needed to know with no pressure! So kind, all 3 of the employees we dealt with on 2 separate occasions!”