-
October 2024 by Yo Will
Helpful and knowledgeably staff. And didn’t have to SEARCH for staff!!
-
October 2024 by Anthony P.
I like the drive through yard. Able to pick your own product and pay at the gate. A bit small but has most lumber in various lengths and sizes. Customer service is good and helpful. Was able to get some additional price adjustment due to lumber defects. Would recommend for diy or contractor standard lumber needs.
-
October 2024 by ateezpocket
Workers are either younger kids or elderly people. Not much of anything in the middle. They need more age and racial diversity. Service was good.
-
October 2024 by S Ramesh
Great selection with reasonable prices.
-
September 2024 by Nicholas Collins
Helpful courteous staff.
-
September 2024 by Roman Lipnitskiy
Good store
-
September 2024 by Ken Coupland
Good service friendly staff, very helpful
-
September 2024 by Diane McFadden
Always helpful staff
-
September 2024 by Donna Wollf
I am so awed by the incredible service I received in the last couple of days, that I had to write about it! On Friday, I ordered seven 2x4's and four sheets of ply to be delivered. Or so I thought! Turns out that the product represented by a picture of a sheet of plywood was actually 3 inch strips of ply, not full sheets. And to add to my mistake, I somehow ordered 7 of them and only 4 2x4's. Doh! And, of course my car is too short to take them back into the store or pick up what I needed.
From the first customer service person I spoke with, to the manager, and the woman who organizes deliveries, everybody was over the top helpful. They worked with me to get my mistake fixed and, only 24 hours later, I have all the wood I thought I ordered! They've even refunded me one of the delivery charges!
I thought customer service was a thing of the past, but these fine folks have restored my faith! Well done, Rona, very well done!
-
August 2024 by Ralson C.
Delivery Agents for Appliances are lazy and don't want to do the job. Girlfriend bought a laundry center and the delivery agents came to delivery for her townhome but wouldn't bring up the new unit or haul away the old units. Made an excuse the railings on the stairs needed to be removed....Absolutely useless service that was suppose to be "white glove" Luckily a full refund was given. It's obvious they didn't want to do their job or the heavy lifting up the stairs, they were told the new unit was to be installed on the 3rd floor. Very dissappointing.
-
August 2024 by Family Account
Mixed bag. The floor staff inside the store was very nice and helpful, cashier was the opposite, half the yard staff seemed annoyed when asking him for help.
-
July 2024 by David V
Why does their garden shop close at 6 pm at the height of summer, on June 28?
-
July 2024 by Willie L
I am usually disappointed when I go here. Either they don't have what I need or it's priced higher than the competition. Their website isn't very good either. For example at Home Depot the website tells me how many of the items they have in stock at the specific store as well as where exactly the item is located. Not so much at Rona. I only go here because it's close and when I do I cross my fingers. 8 times out of 10 they either don't have what I need or it's significantly more expensive.
-
July 2024 by Rick Cameron
Typical big box type store with nonexistent customer service. To find what I was looking for, I had to ask at the front desk. I asked the cashier a question when I was paying & her response was, I don't know, not let me find someone that knows the answer.
-
July 2024 by Ajit Maski
Rona in Maple Ridge is an outstanding home improvement store that consistently exceeds expectations. The store is well-organized, making it easy to find everything from hardware and tools to gardening supplies and home décor. The variety of products is impressive, catering to both DIY enthusiasts and professional contractors alike.
The staff at Rona Maple Ridge are incredibly knowledgeable and always ready to assist with advice and recommendations. Their expertise and friendly service make every visit a pleasant and productive experience. Whether you're embarking on a large renovation project or just need a few items for a small repair, the team is always eager to help you find the best solutions.
The store is also clean and well-maintained, providing a comfortable shopping environment. The prices are competitive, and the frequent sales and promotions offer excellent value for money. Additionally, the convenient location and ample parking make it easy to shop there.
Overall, Rona in Maple Ridge is a top-notch destination for all your home improvement needs. The combination of a wide product selection, expert staff, and a pleasant shopping atmosphere makes it a highly recommended stop for anyone working on a home project.
