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February 2024 by ACHL
Staff is always friendly
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December 2023 by Hermes
Exceptionally helpful staff, huge selection, great prices.But regarding the footwear itself, Skechers (model SN220078WW) - FAIL.Be warned, cleanability and durability are issues with these very comfortable walking shoes. Despite costing similar to leather shoes, they are perhaps poorer value.1. Washableness: an exagerration. Instead of machine washing, I soaked mine in gentle detergent for a couple of hours, then dried them on my balcony. Not only do they take longer to dry without removable insoles, also they came apart in several places. So, I had to get them stitched by a cobbler, which ruins the shape when done according to my specifications. Normal cobblers will not touch sneakers. Leather is more adaptable and customisable so I failed to get service at a high end cobbler in Mumbai and had to hire a street craftsman (Jaya Ravidas!) Just as well about the insoles though. I prefer the ones from Decathlon.2. Durability: my toe has a mind if it's own and without taking them to a cobbler, after 18 months they would have poked through as two holes. Lining is thin. Fortunately, I am in Mumbai, so a street cobbler was able to add an internal piece (which reduces breathability though). Additionally, the pieces on the upper sides came off resulting in risk to the foam coming out, so I had to get that repaired too.In brief, Skechers (and perhaps all vegan shoes) are disposable, nothing heirloom about them. That would be OK if they were cheap, but they are not.I travelled with these in India. Next time, skin from dead cows, buffalo, etc
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December 2023 by Rod Boss
Good service. Help me out with a return that was shipped me incorrectly. A great store good stuff
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October 2023 by Kashy Baby
I needed a pair of Dr. Martens for my 6 year old who is going as Beetlejuice for Halloween. They were sold out everywhere. Langley Shoe Company had one in his size and I asked them to put it on hold for me. 30 minutes later I had my shoes. It was easy, quick, and the staff were super friendly. Only one customer was ahead of me in line but another staff member jumped on till just to help me. Great service! Thank you.
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August 2023 by Rosy L
Received condescending service , rude remarks and a horrible attitude from a sales associate named Chloe at this location.From the get go she had a problem looking up prices and seemed to be doing me the biggest favor by simply doing her job, she seemed angry. She lacked product and sales knowledge and basic service skills necessary for a customer facing role, I had to ask her to calm down and lower her voice and stop being so aggressive towards me… it was super strange.
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February 2023 by Bonnie-Heather Dalphy
My husband and I were there today to purchase some shoes and where very pleased with the service we received from Trista, she was very pleasant. Thank you.
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December 2022 by kab kbaas
The lady who helped us was extremely nice and helpful! Unfortunately, no shoes in my size were available.
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December 2022 by Daniel Jung
A great place to get shoes from big name brands at a much lower price. Found a pair of slippers that I really liked but the sole was a little bit dirty, and the very kind staff member there offered a discount. Excellent CS!
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November 2022 by chris scales
I contacted this store about price matching. They confirmed that they do and made me aware of the stipulations. They then checked availability on a specific boot for me. Unfortunately they did not have it but let me know of a location that did, so I went there. This other location did not want to honour the price match. The manager at the Langley location ended up calling this other location and had them honour it.I look forward to making future purchases at this location. The associates and manager were very freidnly, knowledgeable and clearly put the customer first.I should mention that I also made a purchase at Marks during this time. I was placed on hold for over 20 minutes at one location and 8 mins at another. The shoe company picked up immediately both times and were very quick to help.
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September 2022 by diane jaehrlich
Shoes , boots...wowPlace is huge...
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July 2022 by Robin Olafson
Lots of styles to choose from for the whole family. Really nice sales staff. I recommend The Shoe Company in Langley, and will ship there again.
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May 2022 by Brad Jewell
Good products and selection but minimal customer service
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April 2022 by Ben Moreno
Very convenient located, plenty of parking, they normally have good deals, very clean, and neat, staff us very friendly.
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March 2022 by Terri Pearl
Unfortunately the last time I attended, one of the managers was working at the cash register. Dark shoulder length hair, wearing all black and largely overweight. I had returns that I had purchased online and I confirmed with her that I would get the points automatically refunded. She had a very grandiose demeanour (I have never said that in a review before) and responded by saying “nope! you gotta call customer service to do that”. I pondered out loud and said oh that’s weird, I have been going to the store for years (although I have never seen her before, all the other ladies are very friendly) and they always credit the points back to the account if I ask them to and then I shrugged, she just kept on going on and on and on saying “nope!! It’s always been like that”! Over and over again. It was an odd interaction. She has an attitude, a very high ego, a bit aggressive and talks down which isn’t necessary since I am just returning some shoes :). The rest of the visit was pretty much the same. She became cold during the rest of the interaction, a bit passive aggressive when she realized that I wasn’t impressed and she didn’t even say goodbye. Maybe it was just a bad day? I have seen other reviews regarding the manager so I am thinking that it is an ongoing situation. I will continue to go to the store because I like it but hopefully won’t have to interact with her again :)
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January 2022 by V. R.M.
Very helpful stuff. Hand sanitizer in a couple of places.Good selection of styles for all ages and a small selection of clearance yet, they looked up other stores and offered to ship from warehouse.