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October 2024 by Quinn Colby
Marcus was friendly and helpful. No pressure but helped with any questions.
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September 2024 by Glenn Atchison
Good service. Lots of knowledge. Good prices.
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September 2024 by Samuel Falcao
I recently purchased two costly pillows and didn’t know they were on sale, lol
I went to the store to return the product because I was not getting used to it. When I entered the store, two employees didn’t try to help me at all; they didn’t even stand up from their chairs. One of them told me I couldn't return the product and get different ones. This might happen to you; stay tuned.
Given this horrible experience, I will not purchase products from Sleep Country from now on.
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September 2024 by Sarah W
Save your money please!! If you think they sell better mattress, don't bother! You are spending double OR almost triple amount of money and get the same quality mattress that you can buy anywhere else. Store stuffs are very nice but when it comes to issues, you call for customer service with no better solution! At the end you are gonna buy a new mattress to resolve your problem.
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September 2024 by Hossein Darani
I had an excellent experience at Sleep Country, thanks to Garry. He was incredibly helpful and knowledgeable, taking the time to explain all the details about the different mattress options. What stood out the most was how he went above and beyond to ensure we got the best deal, even better than what we found at other branches. If you're looking for great customer service and the best prices, I highly recommend visiting Garry at this Sleep Country location.
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August 2024 by Len Stalker
Can’t believe how incompetent and “unethical” your store clerks in Langley are!
My wife and I went Saturday August 10 to look for pillows. We had recently spent over $16,000 dollars at the store buying Tempurpedic beds and frames at Christmas time. Naturally we assumed that we would be treated well at the store again. Boy were we ever wrong!
We got there and were greeted by a Chinese lady who could barely speak English. There was a two for one sale on pillows and those were the ones we were interested in. The woman could not explain anything nor was she willing to help. We chose two of those pillows on sale and she went over and talked to whom I believed was her sales manager, another Chinese fellow.
You could almost hear the wheels rolling in their heads. They decided to charge us full price for BOTH of the pillows but were willing to give us a 15% discount on the pillow protector cases. Wow! Talk about lies and deception, they quoted us $ 475. plus taxes for the pillows (now not on sale) and covers. Finally we had enough of their wrangling over price, basically losing trust in their ethics and left the building.
We then went to the Cloverdale store where we were treated royally. Not only did we get the pillows at the two for one deal that Langley was going to scam us over for full price, we also got a 20% off deal on the pillow cases because we were loyal customers. We ended up paying $ 348.54 including taxes. We will definitely go back to the Cloverdale store but will never go back to the Langley one!
Avoid the Langley store at all costs !!!
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August 2024 by Michelle Schmidt
We're so thankful Natali helped us pick the perfect mattress and pillows. She truly made the experience stress free. There was no pressure to purchase immediately and she patiently answered all our questions. We ended up buying the Springwall Chiropractic Harbour Mattress along with both a Tempur-Pedic Adapt and an ActiveDough Bamboo Charcoal Pillow. What a world of difference it's made to our sleep! Thanks again Natali for improving our night's rest, even following up for tips on caring for our new purchase. I also want to mention delivery was efficient, and the 2 men completing it were professional and kind. Couldn't be happier to have shopped at Sleep Country.
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February 2024 by Anita Patel
The Manager Farouk, was a sleep doctor! and analysed the perfect bed for us to buy. Perfect comfort and all Organic cotton and wool. Service was A1 - Delivery at my convenience, and we slept wonderfully on our new bed last night. Thank you Sleep Country.
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January 2024 by Roger Loten
Very refreshing to deal with a technicality knowledgeable salesperson who made sure we bought what was what we needed by asking alot of questions. Thanks Ricky.?
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January 2024 by Marie H
First time visiting this location and we were welcomed by Shannon. She went above and beyond with recommending the right selection/options for us. She was so thorough with her explanation and was very professional in showing us the demos that could help alleviate lower back pain. We didn't like our first mattress and came to find one that could help with this problem. Shannon did not disappoint and educated us on what type of mattress would be the right fit for us. She was super patient, friendly and efficient all the way. She helped us do an exchange afterwards and we left the store with such a positive experience learning things we didn't know we needed. Our questions and concerns were taken seriously and this made a world difference to us. We came back again to purchase some box-springs for our new mattresses, however it was too bad she was not working that day. We definitely had a great experience thanks to her kind assistance and will not hesitate to recommend her to others. Thank you Shannon for the great service!
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December 2023 by Darren L
Experienced salespeople here who really care to find you what you need or are looking for. Very happy with my pillow purchase!
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December 2023 by Sean Trustham
The warranty is a lie. Buyer beware. What you get is what you get and if there is a problem you are on your own. Skip this ultra high markup option and go to Costco for the same thing at a fraction of the price.
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November 2023 by Mohammad Farhat
When you go there ask for one person and no onw else ... Christopher Whitmore. He is by far a person that made me a sleep country fan for life.He is the reason i bought a 4K mattress and will make sure every one i know buys mattresses from sleep country and deals with Chris.Thanks alot Christopher.
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November 2023 by Taiya Dionne
The in store staff was very helpful and nice. If I could give them solely 5 stars I would, but the delivery process was devastating. Waited 2 weeks for a mattress to be delivered, and they gave me a 3 hour window in which it would be delivered in. They then proceeded to show up half an hour before the window they gave me as I was cleaning my floors, and the mattress ended up getting a bit wet being on the washed floor. They then refused to take it and said it was stained (it wasn't, was just wet). I've been in chronic pain everyday sleeping on the current mattress I have and they left with the new one I was waiting for and paid additional money for. I wasnt even given the option to forgo the exchange and pay the additional amount for the mattress and keep it. They just left with it. Will never be returning to this company.
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October 2023 by tim cercel
I had previously bought a 200$ pillow and I liked it. I went back a few years later wanting to buy the same one for my fiance since she really liked it also. They told me they didn't have that same one in stock anymore but they said they had one very similar. We couldn't test it out properly because it was in the packaging and they said they couldn't take it out for testing. The salesperson assured me that it was very similar to my original pillow so I ended up buying it. It ended up being a garbage pillow that was 200$ and they don't do refunds, even tho they gave me false advertising. Never shopping there again.
