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February 2024 by Connie Kraus
Just had some important work done at Precision Auto with Matt. I was referred to Precision and in particular to Matt due to a bad experience I had at another shop. Matt road tested my car and we discussed my concerns before he started the diagnosis and repairs. Precision Auto has a new long term customer as Matt saved me a lot of money and from unnecesary work recommended from the previous shop I went to.Thanks too to Christine who was also very knowledgable and helpful up front!
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February 2024 by Ryan Stare
Great experience. Honest and reliable place to get your vehicles repaired. We take all our vehicles here and couldn't be happier with the service and quality of work
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February 2024 by Olivier Braun
I had my Mercedes GL350 Bluetec 4matics serviced and repaired at Precision Auto with Sat Sidhu. Ecelent service, quick to get in, vehicle repaired properly in a timely manner, they kept me imformed all the way, and the bill was reasonable, especially when compared to the Mercedes dealer, for all the work they performed on my vehicle.
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February 2024 by Alex Zohar Berlyand
By far the most attentive and caring shop I’ve ever been to. We were dealing with a very annoying dash error/malfunction that no one else could solve or properly diagnose (after we switched our Sprinter bench seat with a single swivel seat), and these guys just wouldn’t give up. Literally everyone we’ve met there was so genuinely nice, caring and also loved our dog each time we walked in. Sat, at the front desk was also just the best! I can’t say enough good things about the quality and service of this place. Even if it’s out of your way, you should know they’ll take care of whatever the issue is! Matt, the mechanic who eventually solved our problem was the most dedicated mechanic I’ve ever met. You could see that he just can’t give up until he works the problem out. I’d give it 6 stars if I could.
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February 2024 by Stephen Winnacott
Really disappointing experience dealing with Brian and the team re a fairly routine Sprinter service request. I recently had the ABS control unit in my '04 Sprinter van replaced by a local shop in Squamish who turns out didn't have the factory level diagnostic software to program the new unit into the van. So to finish the job I called up Precision - the self-described Sprinter experts with said diagnostic software according to their website, however after over a week of multiple follow up calls waiting for Brian to check with their technicians it can be done (when i know that this is a routine job that should take only 1-2 hours) and get back to me, I finally got a message passed on via another staff person that they couldn't, or rather wouldn't, be able to assist. No explanation why, just "unfortunately we cannot help you".
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January 2024 by Jason B
I now need to redo my review. This is hopefully some constructive criticism that helps them improve, as I'm quite disappointed right now. I've now had 3 different Sprinters in for various things, so here's the experiences.- Diagnostic for electrical prob. $400 diag to say it may be relays, may not be, if not, would need more diag. Ok. They also noted a couple other service items. Problem, being the quote. Soon as diag was done I asked if they could do any of the work now. No, no time. CSR asks if I want the quote for the work, I said yes, assuming he had it ready. I sat for 40 minutes waiting for it. Maybe say "It will take awhile, I'll email it over" instead of have a customer sit there wasting their time? Now quote prices? $290+tax to change 2 relays. I ordered them myself, and without initially knowing how to access where they were, still took under 5 minutes to change them. Relays cost me at retail $50 total. So you wanted to charge me around $240 labour for what was under 5 minutes? Tighten and wipe at a loose clamp, so what 10 minutes - quoted $75... A trans fluid change for $890. I assumed they would be higher than reg shops but lower than dealer. I surveyed trans shops with all coming in around $400 for the trans fluid/filter change. And the actual Mercedes dealer quoted $800. You skip the dealer to get a bit better rate, not pay more...- Transmission dead, went for diagnostic to see if it was a part or not. Charged for basic diag, said they would need advanced diag, so did that. They came back with nothing more than replace trans, didn't know if it was just one part, said they don't do repairs like that. So why did I pay for advanced diag if they knew they didn't repair anything like that and would just say buy a new trans?- High pressure pump replaced, which was pretty costly (looked like about 100% parts markup over what I could get at retail!), but seemed done well. But, the technician failed to tighten clamps on a turbo hose resulting in my van going into link mode barely able to get up a hill when heading on a roadtrip. I'd expect the specialist to not to miss a basic step like this.
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January 2024 by Rita Wittmann
Other than having to wait about a week to get my car into have a diagnostic, I found the staff very helpful, knowledgeable, and professional. I would recommend this company if you are looking for diagnosis and service of your vehicle.
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January 2024 by Jim MacLean
Precision checked out an all alleged brake problem, ascertained there was no issue and only charged a very nominal fee. First rate service.
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January 2024 by Babara Leroux
Great client service from the second I walked in their office door. I finally found a auto place I absolutely trust. The mechanics are professional and their work suburb. I don’t hesitate for one second to refer this team at Precision Auto and their work.
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December 2023 by M.Strudwick
While unexpected repairs are never easy for anyone, Precision Auto made it less difficult to bare. They talk about what needs to be repaired and ensure clear communication has been provided along the way. Precision Auto is honest and worth the price they ask. Special thank you to Sat & the technician who provided such excellent care for my parent's 2002 Toyota Echo. Would highly recommend!!! Thank you
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December 2023 by David Hulme
I’ve taken both our diesel vehicles to Precision, which, as a mechanic, I can honestly say they do great work. Their reports are thorough and the pricing is fair. The team is professional and helpful.
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December 2023 by Josh Di Marco
I have had both my vehicles in at precision and the professionalism of the staff has been hands down some of the best customer service I have received. Sat, Matt and Brian are exceptional at what they do. Thank you precision auto!
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December 2023 by J.P. Harrison
Thank you Matt and Sat for doing such a wonderful job taking care of our Fiat 500e! Fault codes suggested we needed a whole new EV battery, however, with diligent further investigation, they found that a connector plug between the batteries and electric motor had become waterlogged. After drying and reassembling the connector, everything worked fine - problem solved. Thanks again to the team at Precision Auto for saving us a very expensive and needless repair!
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December 2023 by David Anderson
Christine and her staff did an amazing job taking care of one of my fleet vehicles. I was kept up to date throughout the process without having to follow up with her on my end, and the inspection was thorough and priced fairly. I will be bringing more of my fleet to precision in the near future. Thanks again crew!
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November 2023 by Hillary Perkin
Christine and Luke were very professional, and fixed the issues with my vehicle the same day. I was happy with both the service, and the price I paid to drive away with a vehicle that drives like new. You’ve caught a new customer.
