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December 2023 by Google user
I have always ordered personalized gifts from London Drugs but I have always picked them up from the High Street Mall London drugs. Unfortunately that location has shut down. I got them sent to the Langley Location this year which is out of the way for me in Aldergrove so when I had an opportunity to pick it up and they took over half an hour to try to find it only to tell me that they had no idea where it was I was not too happy. Now I have tried to call them to see if they have found it and they have let my call ring out three times with no way of leaving a message. I’m really disappointed by this London Drugs location.
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August 2023 by Ann R.
I am just here at the moment, and this photo lab here in London drugs in Langley is terrible, 7 days ago I ask someone to help me for my pillow case order, he helped me and been told to wait for the email confirmation, I did not receive any email from them so after a week, I went back to the store, which is today, I talked to a manager and discuss my issue he said they will rush my order and I can pick it up tonight, so before I come back to the store at this same day I gave them a call if my order is ready for pick up, the person on the other line said it's ready, so I went back to the store and someone in the Photo Lab corner said it not ready until tomorrow?!! They dont have coordination!!! He said the manager that I've talked to went home already!!!! so what!!! how about my time and my gas?!!!!! omg people do your job!!!!! Their customer service is the worst!!!!!!if I can give no star at all at this London Drug location here in Langley I will. They dont even feel sorry about the troubles I've been through. I'll tell all my friends about this so they will not waste their time coming to this location!!!! unacceptable!!!!!!
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September 2022 by Monica K.
My favourite location, Langley! Some of their items, you cannot find it at other stores near by, such as the kitchenware ,snacks, cosmetics, and cleaning items. They have good deals from time to time on Pyrex items. They have a system to collect points through their LD extras.
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November 2021 by Frank D.
Ordered an item for in-store pickup that was listed as in-stock at my local store. They charged my credit card, called to make sure I'd actually ordered the item and then nothing, even though it's 3 days since I ordered. Any other store where I've ordered something for pickup that's in stock (Best Buy, Canadian Tire, etc.), it's been ready almost immediately. Never again.
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November 2020 by Nle Kwokka V.
I asked to play 20 questions with a staff member, and they declined in a mannerless fashion. Of all the London Drugs I have played 20 questions in, this was notably the worse. I may still purchase house hold essentials here, but will no longer attempt to play guessing games.