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February 2024 by Elmer W
They do good work, friendly and proffesional. The only thing, and this was a big one for me, is the estimated time they give you for the repair to be done. I was told 6 days, but after numerous phone calls and unkept promises of calling back, I received it 2 weeks later. If they would have told me 2 weeks, fine, but they didn't.
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February 2024 by Jeff Farrell
Absolutely terrible experience. No contact. Excuses for why the repair is taking so.It's been two months and my vehicle is still not fixed... and it wasn't because of parts.I would take your vehicle somewhere else to be fixed.
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February 2024 by Mac (MacDaddy)
They are the best in town, I've been going to them for a while now and they have always gone above and beyond.Services: Auto body & trim repair
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February 2024 by Joshua Kpaul
They did a really good job. And the work was perfect. It was 3 days delayed from the promising date. But it was ok for me because I had my rental car and probably they had to look into detail maybe while working. Overall, it was a good experience with them and they did an amazing job.
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February 2024 by Andrey Begmat
I am completely dissatisfied with this service. This is the worst service I've ever seen.1) they promised to replace the glass on Friday and call me so that I could pick up the car on Friday, but they didn’t do this and I was left without a car for the weekend2) on Monday I called myself and they told me that my car was ready and I could pick it up, but when I arrived they deceived me, they forced me to sign documents that I had no claims and was picking up the car, after that they didn’t give me the car back for more than an hour, telling me that they calibrate it and prepare it.3) after more than an hour they gave me the car, but it immediately became clear that after replacing the windshield the GPS antenna stopped working.4) when I asked them to sort out the problem and give me a working car, they said that they couldn’t do anything and now it’s my problem and I have to go to the Tesla service center or North Vancouver myself and fix this problem myself.5) the receptionist behaved very rudely and not customer-oriented, she kicked me out onto the street and didn’t even want to talk6) after one day of constant negotiations with the icbc and service representatives, they finally sorted out the problem and the next day I picked up my car.7) they didn’t even apologize, they don’t even admit their guilt in the fact that after replacing the glass they broke my GPS antenna.Now I don’t even know if I have a guarantee for this work and whether the antenna will not break in the future and I will have problems again.8) when replacing the windshield, they glued in a block with cameras, not seven-fold in the center, but crookedly, photos are in the attachments. but the worst thing is that they didn’t even want to admit their guilt, they shifted the solution to this problem onto me, the receptionist spoke to me very rudely and inappropriately for a service worker.I am very unhappy with this service.I wouldn’t recommend anyone to go there. I lost the whole day solving this issue, solving the problem that they created.
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February 2024 by Brendan Townsend-Taggart
They allow themselves to go 50 cars over capacity, creating massive wait times. They told me they could take my car and work on it and after they got it. They have let it sit for over 2 months without looking at it to see what parts they need to order. I have been very friendly and so have they. I have gone in and phone many times. They have been polite, but I think it is ridiculous they told me they could work on the car, then 2 months later, tell me they have 200 vehicles to work on with a 160-car capacity. I would not trust their word in the future. I have had a much better experience with reborn autobody and will go stick with them in the future.
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February 2024 by J Siedlaczek
There is no quality control here. After 5 weeks the shop attempted to return my car to me with multiple panels that were out of line. I did not accept the repair as completed and spent another week in a rental car. The second pick up attempt the fender bolts were still loose and had to be corrected while I waited on site for an hour. When I got the car home all of the washer fluid poured out from the front bumper area. Had to return to the shop and take a rental for another week. Turned out they didn’t tighten the hoses behind the bumper. I stopped dealing with my appraiser Moe after the first incident and directly emailed the manager Brandon from there. No one ever acknowledged the horrible customer service experience or all of the noted defects on the first attempt to give me back my car. I chose this shop as it was recommended by the local bmw dealer and went out of my way to have them do the work. This experience is exactly what I was trying to avoid at low end budget body shops. The new headlight they installed is also cracked but they wont acknowledge it and I’m done dealing with these hacks.
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December 2023 by Pulkit Raj Khurana
Such a poor service. Don’t visit to them guys. I went there for my jaguar front bumper repair first they give me appointment after a month just for estimation and took 1 hr. For estimating the claim amount and everything then they call me exact after a month to leave my vehicle over there after that its been a month today I didn’t receive my car and whenever i call them they always say we don’t have parts then why you have my car from last month and what did you guys to in estimate. Now no one is there to pick my call or tell me when i am going to receive my car.
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December 2023 by S H
Don't go here for any sort of repires. Horrible outcome after my ICBC repairs. And even worse customer service. I went here years ago and it wasn't the same story. They actually did exceptional work but that isn't the case anymore. Stay away from this so called body shop. My spare tire was throw in the trunk not correctly place like it should have. Other parts of my car went missing during "repairs ". And there workmanship is garbage. Save your time, money and sanity go anywhere else. I'd give negative stars if I could honestly.
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December 2023 by Jackson Campbell
The work that comes out of this body shop is about as flawless as you’ll ever get. I work in the collision industry so I know exactly what I’m looking for and I must say that I am always happy with their work. 99% of body shops I simply cannot trust for various reasons but this place I will happily blindly trust each and every time to fix my cars properly every time. I have been recommending this location to people any time I ever hear anybody looking for a good body shop.
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December 2023 by gagandeep singh sandhu
Avoid this autobody for your Tesla; the service was subpar after a minor rear-end collision. The car now has issues – disconcerting sounds on uneven roads and a non-functional radio. Despite complaints and a return visit, the problems persist. Frustratingly, Tesla had to fix the radio issue, which the original body shop failed to diagnose in a two-day period.Simple thing - they could not figure out in 2 days that tuner was unplugged.Disappointed and won't return.
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November 2023 by Gaz Mccann
From the moment I walked through the door, my experience was amazing. The assistant manager Jav the girls at the front desk to Moe my adjuster were all so kind and helpful. Our car was done in 2 days . I totally recommend this shop .Services: Auto body & trim repair
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November 2023 by Sharina Chahal
Thanks to Jav Sajan for his efforts on fixing our driver side mirror frame on our Corolla. He was professional, honest and approachable. The front desk ladies were very friendly. I recommend only coming here.S&P Chahal
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October 2023 by Frederick Solis
Very reliable Auto Body Shop, I appreciate the professional service the team has provided, great work with the repair, they handed me my car spotless, totally clean inside out, excellent customer service, Kudos everyone!
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September 2023 by Anna B.
Highly recommend this location! Aleks was very professional and helpful with estimates for my vehicle. Whole team went an extra mile to perform exceptional service. I would give 7 stars if I could!
