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January 2024 by Mathew Thomson
Excellent service from start to finish.
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January 2024 by Sandie Sam
I went to Norlang for tires on my Tesla. I spoke with Jordan and he knew exactly the right tires. Everyone in the shop was friendly. Service was speedy and they even washed my car.
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January 2024 by Keith Johnston
Once again, great service. Pleased with the recommendation on replacement tires. Done quickly and as promised.
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January 2024 by mar ski
Hit and miss, it depends on who you dealing with at the desk. If you have a cheap vehicle to fix, go somewhere else. Don't assume that your car will be done on time/ set appointment for oil change, that takes one hour or less, be prepared to wait some time longer than that,, hit and miss.
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January 2024 by Michael Huber
Absolutely amazing service, very quick and reasonable. Got my car running again and saved the day, staff was very caring and gave insight on the problems and how the car works and what caused the issues. Shoutout to jordan too for taking the time to explain things- legends
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January 2024 by Lynanne Fortin
Great service, professional. Prompt response to my queries, car was ready when they said it would be. Worked hard to get me the most for my consumer $$. Thank you!
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January 2024 by Michał Powała
My first two visits went okay, and I particularly liked the online reporting feature. However, my last visit shifted my perception.I left my vehicle (Merc. C300) for a wheel alignment, prompted by the need to replace two rear tires that had recently experienced cupping. I wanted to ensure this issue wouldn't recur. I dropped off my car at 8:30 am, but by 3 pm it was still not ready, prompting me to call Norlang. It wasn't a big deal, but interestingly, they managed to wrap it up in about 40 minutes after my call, as the car was ready for pickup shortly thereafter.I am concerned about whether the service was performed diligently or rushed, especially since the report I received indicated no major alignment issues. This seems odd, considering the tire wear I experienced. Additionally, the run-flat indicator wasn’t even reset, which makes me question if anyone actually drove the car. Lastly, the price for what turned out to be roughly 40 minutes of work was $260+Tax. At the time, I was unaware of the market price for this service on my type of car and agreed to the charge. A quick check with a few other shops made me realize that this price is nearly double what others charge for the same service.
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January 2024 by Scott Smithson
I’ve been bringing my various vehicles to Norlang for 25 years and have rarely been disappointed. There have been times when they’ve needed to diagnose something unusual and they’ve come through. I fully trust them to be fair and fix the issue I’ve brought to them. They probably aren’t the absolute cheapest place around but they are reasonable and, more importantly, reliable. I would, and have, recommend Norlang to family and friends as the place to go.Scott Smithson, Walnut Grove, Langley
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January 2024 by Steve Paddon
Overall excellent experience dealing with this place. Competitive pricing. First class customer service. Excellent documentation and they warranty their work.
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December 2023 by Jivananthan Masilamani
Had my wife's vehicle serviced here. Staff were friendly and knowledgeable. Went out of their way to make us satisfied.
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December 2023 by Adrian Schuerhaus
Great customer service
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December 2023 by esther wong
I had a wonderful experience at Norlang! It was my first time here servicing my Jeep and the customer service was exceptional. Matt explained everything that was going on with my vehicle very throughly, I didn’t feel pressured or overwhelmed with any extra services and my vehicle was returned to me in good working order within my time restraint! Definitely will be coming back here and highly recommend!!
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December 2023 by Rachelle White
We had such a great experience this last week with Norlang Auto, not only did they go above and beyond to get us a courtesy car prior to our vehicle being looked at they were professional and kept us up to date through the entire process.No one like repairs right at Christmas but they made it seamless.We have dealt with repair shops in the past and always felt taken advantage of and like we were being given the run around. This was the complete opposite, we left feeling like we were well taken care of.Thanks to Jordan and Sylvan for such a positive experience!
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November 2023 by Nat Gehry
I had a great experience at Norlang!! I had an emergency issue with my car and even though they were very busy they took me in immediately and helped fix the issue. I felt that they were very honest and everyone was very kind and understanding. It was very refreshing as a woman to feel like i wasn’t cheated or lied to as I have had many bad experiences at other mechanics that have not treated me fairly or tried to scam me. I live quite far from Norlang Auto, but I would totally come back for other issues with my car. Thank you so much Norlang!! And thank you Jen for being so understanding:)
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November 2023 by Jeremiah Gonzalez III
Matt and the rest if the team were efficient and courteous regarding the repair of my vehicle. They took in my beater on short notice and provided a quick diagnosis, and I was overall very impressed with their service. Following my experience, I would recommend this shop to anyone in need of mechanical aid.Thanks guys!Service: Electrical repair
