New Balance Langley is highly praised for its friendly and knowledgeable staff. Customers have had great experiences with team members like Joshua, Nikita, Alia, and Arjun, who are described as patient, helpful, and caring. The staff take the time to understand customers' needs, providing personalized recommendations for shoes and ensuring a good fit. The store is known for excellent customer service, with some customers mentioning that employees go above and beyond, such as extending holds on orders or helping find the right shoes efficiently. The atmosphere is welcoming, and staff are described as sweet and accommodating, making multiple visits comfortable. Customers appreciate the professional and thoughtful approach, which makes them feel valued. Overall, New Balance Langley is seen as a place where customers receive attentive service, quality products, and a positive shopping experience.
Joshua was absolutely fantastic. He helped me understand more about my feet and shoes in 15 minutes than anyone ever has in my life. Highly recommended!
November 2025
Had a great experience with Nikita she was so helpful. Thank you nikita
September 2025
I’ve been to this location twice and Nikita has helped me each time. I grateful for the service provided and the great recommendations!