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January 2024 by Archie Jay Quiñones
Was looking for a micro2 fuse for my car but was out of stock. There’s just one more customer in the store but it took too long for them to accommodate me. Pretty chill.
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December 2023 by Matt Dv
The lady working here needs to learn a thing or two about how to talk to customers. Blatantly rude and goes out of her way to be condescending. Everytime I go in I purposely go to the other employees till to avoid dealing with her, though she obnoxiously puts her 0.02 cents in anyways.I have been much happier going to the lordco across the street.
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December 2023 by Mariah Wielenga
The women was very kind and friendly! Helped us find the right bulb for our car and gave us some good advice on which bulb to get
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October 2023 by Ryan D
Very nice, friendly guy working on 9/17/23. Excellent & prompt service. Got me the right rotors after amazon's "guaranteed fit" sent the wrong size. Was able to get the job done the same day. Thanks!
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October 2023 by Kimberley Miller
I was in this location Sunday Sept 24 looking for windshield Wipers. The staff was extremely helpful & nice. Explaining the different types and fit. Just a great experience!
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August 2023 by BIRD MAN
The girl with tattoos on her arms knows nothing about cars and when she’s challenged with a question, instead of asking someone that knows about car parts she gets rude. Long story short i walk in to buy the part and noticed she’s rude in person too. Not only does she need training about cars but check her disgusting attitude too, just because our shop is close to this location doesn’t mean we will keep spending money on this specific location. It will be our last time buying parts from you guys.
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August 2023 by Scott Conner
I went to Lordco first. I had to talk to 3 different people and look up the part myself to find out the closest place was in North Vancouver. Walked over to NAPA and was instantly greeted by Stacey Tapp. She told me that there were 2 people in front of me and would help me soon. It took her a minute to find the part and where I could pick it up. Very impressive customer service thx Scott
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July 2023 by Anonymous
Worst place ever! Don't go there! They are running a scam with the black haired sales girl! No returns, sales are final even if the product is still sealed! And they won't tell you about that policy untill after you buy?! What a joke! Princess auto you can return and many other places. Screw NapA! 0 stars but no option for it
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May 2023 by Barbara Bourbonnais
Got the best service from Von who went above and beyond to ensure we had the right replacemt wiper blades for our vehicle. Excellent service!!
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September 2022 by Edward B
Dean at Napa in walnut grove is the man. Helped alot
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August 2022 by Patricia Turnbull
Excellent Service. I was greeted when I walked in the store. I explained what I was looking for and the lady showed me what they had that might work. Found what I needed. Nice to be treated with respect being a woman walking into an auto parts store. Well Done NAPA !!!
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June 2022 by West Side
It's too bad when companies hire unqualified counter people who sell you the incorrect part, while Napa has a policy of not returning opened items
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December 2021 by Freya
Normally I don’t write reviews but the staff at this store give outstanding service. Friendly and fast. Thank you :)
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November 2021 by frank gali
This location is incompetent. Stay away and go to any other auto parts store. Every time I came to this location I've had a problem. Never again. I've had to call head office numerous times to resolve my complaints. Rude unknowledgeable employees. Especially Stacy.
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October 2021 by Landon Royer
I've been conditioned to not expect a lot of service in most retail environments, but the staff felt genuinely interested in helping me find what I needed to make my shopping experience as smooth and efficient as possible. Thanks for raising the bar.
