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February 2024 by Patrick O'Grady
Walked around the floor looking for goggles. Found 5 sets and thought "this can't be all they have." Then walked around for another couple of minutes looking for a staff member to ask... I left. They were all chatting at the til...
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February 2024 by Hannahg
I ordered a backpack online as they did not have this specific one in store. I received a confirmation email of my order. About a week later I received an email that my order was delayed, which I was fine with assuming it had to do with the snowfall. Then another week goes by and no update on their end. I checked my account online and it was still processing. At this point it was now 2 and a half weeks since I ordered the backpack. I was also told the warehouse was in a nearby city. I called MEC and they told me that my order was cancelled and I would need to contact the warehouse because the item was apparently out of stock. No notification was provided to me of this. I called the warehouse. They said my order was delayed because they were moving stuff around at the warehouse. Again no email about this. I asked if I could cancel my order since it had not been shipped. The person told me no and that I had to wait to receive my item, pay for it and return it in person. I ended up finding the item on Amazon, and received it in 2 days. I returned the backpack from MEC once delivered. Horrible communication and will not be making any purchases here.
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February 2024 by Amy Ferguson
Parisa helped me with climbing shoes. She is amazing and knows her stuff. Incredibly helpful. Thank you! ?
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February 2024 by Kevin Smith
Manager is rude, MEC "Rock Solid" warranty is now a bad joke. Refused to warranty an MEC dry dag that despite very gentle use literally disintegrated while stored in my bedroom closet. Warranty is completely arbitrary and it looks like higher-ups have instructed staff to deny most warranty claims no matter how valid and reasonable. To top it off the manager asked me to leave the store when I polietely was pushing back. They just lost a 34 year member.
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February 2024 by Michelle Hings
We were in the store Sunday, Feb 4 at opening. Looking at runners and Scott assisted us. He was super knowledgeable and friendly. He knew what we were looking for and got us what we wanted right away.Others came to the area and he helped everyone until someone came to help him.I would recommend the store to anyone and Scott for shoes!
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January 2024 by ACHL
Lots of good outdoor wear
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January 2024 by Robin Singh
First time visit at this store, the staff is super friendly, the service is pretty awesome and they have a wide range of quality mountain and winter gear. Glad I found some good pair of winter boots and socks at a great price! 5 stars for the entire team.
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January 2024 by BOHRERBROS
I ordered a down jacket (MEC APEX St Elias Expedition) at clearance price from MEC online, but they didn't fulfill the order even though the jacket was available in many stores when I did my order. My brother bought the last large clearance jacket in the Vancouver store. There were 2 jackets available in the North Vancouver store but the staff told me to just order online to save me from driving to North Vancouver. I waited 10 days and the order wasn't processing so I phoned and they said still trying to fulfill the order. I waited 15 days and decided I will try to locate a jacket myself. I found one jacket in the Quebec store. I phoned the MEC BC warehouse and told them I located a jacket. They said great we will now send the jacket from Quebec, WHICH I HAD TO FIND MYSELF. However, they still have not processed the order, no confirmation email, no money taken from my account, nothing. It has been 19 days and waiting. Horrible customer service. I do not know what their problem was, I was very polite on myside at all times, I was never rude. MEC just isn't concerned about fulfilling my order, again terrible customer service.
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January 2024 by Sue W
Great customer service
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January 2024 by Jennifer Ross
Simarjit, a manager at MEC in Langley, truly embodies the spirit of exceptional customer service, turning what could have been a distressing holiday season into a delightful experience. His dedication and commitment to customer satisfaction are unparalleled, marking him as the most outstanding MEC employee I have encountered in many years.As Christmas approached, I found myself entangled in a complex issue with my purchase. It seemed insurmountable, and I was close to resigning myself to a less than ideal holiday. However, Simarjit's intervention changed everything. He didn't just address my concerns; he took ownership of the problem, showcasing an impressive level of responsibility and attentiveness.What stood out most was Simarjit's proactive approach. He didn't wait for me to reach out with queries; instead, he consistently followed up, keeping me informed and reassured every step of the way. This level of engagement is rare and showed a genuine commitment to customer care.His kind spirit and friendly demeanor made every interaction a pleasure. Simarjit's ability to empathize with my situation, coupled with his unwavering determination to resolve the issue, was heartening. It was evident that he wasn't just performing his duties; he was genuinely invested in ensuring my satisfaction.The solution Simarjit provided was not only effective but also delivered with remarkable speed. It was clear that he was dedicated to going above and beyond, a trait that sets him apart from many in the customer service field. His efforts did not just solve a problem; they created a memorable customer experience that fostered trust and loyalty towards MEC.In conclusion, Simarjit deserves immense commendation and celebration for his outstanding focus on customer service. He is a shining example of what all customer service professionals should aspire to be. His ability to turn challenging situations into positive experiences is a testament to his exceptional skills and kind-hearted nature. Cheers to Simarjit, a true champion of customer satisfaction!
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January 2024 by Tracey Patterson
I went in to look for a jacket and Nate was fantastic. In fact I ended up getting the jacket he had first recommended to me after looking around for half an hour. Thanks for all your help Nate!
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January 2024 by Sean Kaushakis
Simarjit at MEC Langley has provided exemplary customer care on multiple visits to the store. He is extremely knowledgeable, patient and clearly cares about his customers & their experience. Thank you Simarjit. See you again next time.
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January 2024 by b
Used to be the good, very good. Now, the new owner ruined MEC's reputation. Terrible customer service. I don't shop there anymore. Not worth my hard earned money.
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December 2023 by Kulwant GIll
I recently had a bad experience with an online purchase from MEC and was kind of put off from shopping MEC. However, yesterday, I went in person to the Langley MEC and received amazing customer service. I had the pleasure of getting knowledgeable and friendly advice from Parisa (she sure knows her stuff) and then, Simarjit, (hope I spelled the name correctly) who went above and beyond to apologize for MEC’s online screwup when I showed him the emails (even though this store had nothing to do with it), and gave me an additional discount on my purchase to compensate for MECs poor service. Now, that’s customer service as I will definitely be back here to shop. Thanks Parisa and Simarjit for such a positive shopping experience.
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December 2023 by William Parry
I’ve had the pleasure of being assisted by Simarjit at both the Vancouver and Langley MEC stores now, and both times he’s offered excellent customer service and been able to help me and my family with what we’ve been looking for! MEC always offers a great range of products and is a business that I love to support. Thanks again, Simarjit.
