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March 2024 by KPatrick Butler
Arrogant electrical staff, “this Home Depot Not a recycling” etc Tim Robertson manager not there no one managing Home Depot worst location.
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October 2023 by Alex L.
I ordered a Traeger Ironwood 885 online, this is a $2000 smoker... I chose not to have it assembled, I was travelling long distance with it so boxed was best, and realistically they are not hard to assemble let alone paying $200+ for someone else to do it. I show up to Langley Home Depot to pick up my order which I've been notified it's ready. It takes over 20 minutes for them to bring it out, which is understandable because they couldn't find it... Turns out it was in the assembly area with "assemble me" written on it. They brought it out to me, the box had been opened, I don't have a mental list of what parts should be included in this box but oh well I got my smoker. So I drive 1400kms, unload it, unbox it to get ready to assemble the thing. There are no instructions which is strange. I find an online video showing me how to assemble it, and the first thing it says is start with the "start here" box, which contains your instructions, all your hardware and the tools needed to assemble. Needless to say this entire box was missing... I call Home Depot, after explaining the situation to a few people I finally get the manager of the seasonal department. He says he'll look into it and call me back. 5-6 hours later I call back to check in, an employee tells me he has my info and will get back to me, but to wait until at least after the weekend to call back. I originally called on a Thursday... So I give him a week to get back to me. A wasted week just to get the answer of "call Traeger and tell them the parts are missing". He makes sure to let me know not to tell them the whole story, about how Home Depot had presumably got part way into building a Traeger smoker that wasn't supposed to be built in the first place, packed everything back in the box and forgot to put some of the most important parts in there... Instead of fixing the issue themselves, this manager's just passing the buck onto Traeger... So I call Traeger, 6-10 business days to get the hardware sent here. When I received it I thought great time to finally get this thing going. When I went over the instructions, it turns out there are more parts missing! -Mica washers for the lid handle -The meat probe -Both cross braces that connect the legs together at either end I didn't even bother calling Home Depot back, it would've been more of the usual run around, poor customer service, deflecting their own mistakes onto others, so I just went straight to Traeger. What a waste of time, it's going to have been like a month before I can even use this thing. Thankfully Traeger seems like a no questions asked kind of outfit and is just sending the parts that I need. I can only imagine how out of hand this would have gotten if left to the incompetence of Home Depot to fix their own mistakes. I have been a long time Home Depot customer, as most people have. They have a thing where you can pay $15 to escalate your complaint up the chain of hierarchy, sounds like another waste of time added on top of the rest of this... Hopefully they'll see this and realize what a run around this was and be interested in making things right.
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April 2023 by Dawn Carson
Ordered a fridge from the Langley location, it was in stock. Delivery was supposed to be Wednesday. It was rescheduled to Saturday. It never went out on Saturday. Rescheduled for Tuesday. Was given a 4 hour window the night before. It didn’t come. Texted the appliance delivery line. They said it is 8-8 delivery. So why was I given a 4 hour window? No one seemed to know any time I called/texted what was going on. Zero communication. I will not be getting another appliance from them. Still waiting for my fridge.
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October 2022 by Jen H.
Really nice staff here! They are very helpful and courteous. The store is clean and as of October 29 majority of staff I have encountered wear masks. They also have hand sanitizer and masks available at the entrances. Accessibility wise they have automatic doors and wide aisles. No steps inside. They only have self checkout stalls but there is usually a staff member assisting or just ringing you in anyways.
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July 2021 by Edward L.
Typical Home Depot location. Not too much to say.Parking is plentiful in the lot in front.I guess this location has too many shopping carts, because the entrance area was jammed full of them. See photo.The layout is similar to the other stores. In other words, mostly logical.No real complaints. I found what I needed and was out in minutes. With that said, if in doubt, call and try to talk to a living breathing person first if looking for items that have low stock. Their inventory system is often out of date because of stuff like misplacement or theft.
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July 2021 by Dharni D.
The staff here is very helpful, even during COVID. They patiently helped us make the right choice in every sections, home interiors, drapery, wallpapers, garden, electricals, tools etc. Power to them!