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August 2024 by Christopher McKenzie
Seamless process for windshield replacement. Glass took a while to order due to Tesla not Kirmac. Can't recommend this place enough, the Uber integration with rides to and from the location was valuable and deserves kudos.
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August 2024 by West
Not one to leave reviews but not very happy with this one. Not trying to be nasty just my honest review.
Waited an hour for both drop off and pick up I went in. Scratched my car deeply in multiple places with their detail which I didn’t ask for, removed my car logos ? which I had to come back for a third time to pick up new ones.
Said they replaced the rear bumper because I got rear ended, all they did was buff it and the bumper is still sticking out from the accident so I have a panel gap still. Said they were gonna replace the taillight due to a tiny scratch and it’s the same taillight. Btw it was a over $4000 repair for a rear end with a few scratches, thank god I was covered by insurance because what a scam
Also they ask for 5 star google reviews for a gas gift card giveaway so beware of these reviews. Mateus & front desk lady is cool tho. Other estimator dude was rude
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August 2024 by C. H.
We live in a major construction zone and I’ve had so many rock chips and cracks over the summer. They’ve been absolutely incredible to deal with. Couldn’t recommend them more. Even have online submissions if you can’t make it in to get a quote. Thanks to Jeff, Austin and the front desk. Really appreciate the customer service at this location.
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August 2024 by g mal
Perfect repair to my vehicle. They were very responsive. Kept me up to date on progress.
Great detail also afterwards.
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August 2024 by Bhupinder Singh
I had my Model Y's front windshield and roof replaced at Kirmac Collision & Auto (96 Ave location). The work was completed within a week, and I got my car back after 5 days. However, I noticed a small scratch or thin line on the new windshield. I contacted them, and they promptly scheduled another appointment to address the issue, which I appreciate.
Despite their efforts, I'm still unsure if the issue is fully resolved. There might be a crack or glue residue on the side of the windshield. This uncertainty is concerning, especially since the windshield has been replaced twice now.
If you’re considering their services, you might want to also consider a Tesla service center for greater confidence in the repair quality. Replacing the windshield again would be a hassle, and I’m worried about additional costs if the issue recurs.
Overall, while I value their responsive customer service, I hope future customers have a more seamless experience.
Update: Dated 17/08/2024
Thank you for the prompt response, but unfortunately, my concern remains unresolved. The pictures I posted here are of the replaced windshield, which still has the same issue as before. I hope you can review the images and understand the issue I'm trying to address. Looking forward to a resolution.
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August 2024 by Huma Joz
Great customer service, staff was very helpful and accommodating. Excellent job on the glass repair.
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August 2024 by Vic Rehman
The whole experience was smooth and easy. The staff I dealt with were professional and friendly. The repair was done in timeline they promised and their workmanship is excellent. A big Thank you to the Kirmac Walnut Grove team!
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July 2024 by Kiersten Shantz
Exceptional repair job! My vehicle was fixed in a timely manner and was immaculate at pick up.
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June 2024 by Kim Chen
Brought a spoiler in for re-painting and received excellent customer service and communication during the process. Jeff was quick to respond to messages and even suggested ways for me to save some extra costs.
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June 2024 by Doreen Low
I brought my Tesla model 3 for windshield replacement. Staff are very friendly and knowledgeable. The repair work was done very well and fast, within one day you can collect your car. Very satisfied with their work and service. Highly recommend.
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June 2024 by Kurt Astle
I’ve brought my car to Kirmac a few times and it has been a great experience. The level of detail, professionalism, and customer service sets a high standard in the industry. It was a pleasure working with Jeff and his team.
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June 2024 by Hamed T
Amazing job!
Very helpful and friendly customer service. I brought my car in for repair, and they did an excellent job. There were a few minor issues, but they fixed them promptly when I brought the car back. Highly recommend!
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June 2024 by Matt H
Vehicles in the shop currently and great bunch of people. Always getting updates and takes care of everything. Thanks Jeff
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April 2024 by Alston Hsu
Excellent customer service and super efficient glass replacement!
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April 2024 by Sukh Lakhanpal
Exceptional service! After 26 years of driving, I've finally found the auto repair shop I’m really satisfied with. Professional, efficient, and friendly staff made my car repair experience seamless. From start to finish, they exceeded all expectations. Highly recommend for anyone in need of reliable automotive care.
