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February 2024 by John Gill
Poor quality furniture. After commission and sale. Bunch of fakes.
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February 2024 by Leonie Morris
Jia was fantastic, from the moment I walked into the store she ensure she showed me all my options and worked with me budget. She was very patient as I vidited the store several times. I had so much fun finding the best sectional for our home. I HIGHLY RECOMMEND JIA!!!
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February 2024 by Rakks
BOYCOTT JAGS FURNITURE!! If I could give these guys a 0 star I would. We bought over $10,000 worth of furniture over the past 3 years. They make you buy warranty and when it’s time to use the warranty they don’t honour it and then Offer you a lowball offer that isn’t even what you paid for the sofa 2 years ago!! Absolutely horrible customer service by the store and their warranty company.
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February 2024 by Faraz Taj
Changing this from a five star to a one star. After owning the sofa they sold us a year ago, we have had constant issues since then.The first one being the pull out part broke. The part I am disappointed about regarding this issue was that the third-party warranty company, Guardsman, was very rude and did not help us when we first made the request stating that this was "normal wear and tear". We reached out to Jags to assist us with this request, and after many months, we finally got a tech to fix it. The tech was also rude enough to say "if this happens again, we won't fix it" before walking out the door. Kind of inappropriate to say since we purchased a 5 year warranty. Jags did help us get the issue resolved, but we are lucky we bought the warranty, otherwise we would have a broken couch with less than a year of usage.The second issue, and a big reason why I am changing my review, is the sofa cushions have started sagging on one side. We put in another request, and surprise, Guardsman rejected it. I reached out to Jags again for assistance, but this time they refused to intervene stating that "sagging is not covered under any warranty".To summarize, their sofas are not made to last and they are quite expensive. If you don't purchase the warranty, you will not be happy since you will eventually have a problem. And if you do get the warranty, then prepare to encounter the worst customer service of your life when dealing with Guardsman.Not happy with this and will never shop at Jags again.
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February 2024 by Suzanne Dodds
Jia was extremely helpful and patient. She responded to my questions even when I left the store, via text, and I felt well taken care of through my, what I felt, big furniture purchasing. Thank you Jia
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February 2024 by Abigail Lemire
We purchased a couch from Lucky and her was very helpful and attentive, thanks Lucky!
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January 2024 by Griffin Hunter
Lucky was awesome! Helped me and my GF furnished our new condo.
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January 2024 by chantal issa
Lucky was so helpful!!! He helped us buy our first apartment couch & mattress. We are super pleased with how patient he was, he let us customize a couch and gave us such a great deal. If you grab some furniture ask for Lucky!!!
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January 2024 by Hannah Haglund
My husband and I were looking for a new couch. Lucky was polite and helpful. He gave us space when we needed to talk amongst ourselves. He made good recommendations for us based on our needs.
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January 2024 by shirin rajabpour moghadam
Tnx to lucky we found the best deal and best sofa
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January 2024 by evelyn attah
Our service was amazing. Jia took her time to explain everything to us and we were very happy about how helpful she was.We got our couch in time and I will recommend buying from jags furniture.Jia was amazing!
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January 2024 by Jules Derick Garcia
Went here to buy furnitures for our new condo. Lucky assisted us and helped us find our furnitures and gave us good deals. He is very knowledgeable when it comes to matresses, we ended up buying a couch, matress and a bed frame. There are lots of options to chose from and they will work hard to give you a good deal. I highly recimmend that you look for Lucky when you visit this place, he will make your furniture shopping a breeze!
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January 2024 by dilawar khara
We had a lovely experience working with Jia and Joe while acquiring the furniture for our new home. They were knowledgeable, friendly and very professional. They knew there products well and were accurate about delivery timelines etc. I would recommend them highly.
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January 2024 by Tehreem Mazhar
Jags Furniture is a SCAM. They will give broken and rusted products and then will accuse you instead of taking the responsibility. Please review all their low star reviews before buying and dont trust the 5 star reviews as they are from paid fake profiles. They are a FRAUD company so BEWARE of them !
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January 2024 by Janine Galandy
Lucky was very knowledgeable and kind. He helped us find the perfect mattress based on our body needs, and a really good price. Start of a great relationship!