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September 2024 by Jason Martin
Pathetic, line ups to the doorway every single time, 7 tills but only 2 open. Very poor customer service.
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April 2024 by Petri Dish
Door to ATM is locked. Don't say that you offer ATM if it's locked
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February 2024 by Shaolin Dubz
Horrible and dishonest service. Incredibly poor customer service, very deceitful people who are dishonest.
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February 2024 by Troy Fyhn
I've banked with HSBC for years and they have treated me well. I read a one star review from someone that isn't even a customer and they're complaining that they get mail from this bank. You cannot blame a business for having a wrong address that the customer hasn't updated.
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June 2023 by mahmoud valipour
Very unprofessional…..Just waste your time and money….
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February 2023 by ROGER CAMPOS
Great customer service from Sarah, she was courteous and attentive, I highly recommend Langley Branch for any banking service at HSBC.
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February 2023 by Katlynns Life
Horrible experience here. The staff are rude and not helpful at all. The service is awful at this location. Do not recommend!!! They need to hire better staff.
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August 2022 by vancouver education
friendly and fast service. thanks Eren.
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April 2022 by Marilyn Perez
You won’t believe this one!!! For eleven years we have been getting mail to our address from this bank with another person’s name . I have delivered the mail myself to a teller twice stating this person does not live here . I have phoned Vancouver head office explaining problem. Foreign language hard to understand. Said they will make note on computer. I can tell these are someone’s personal bank statements. I am talking 11 years!!!!Would you trust your money and personal information with this kind of bank.
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March 2022 by Harwood
Slowest bank ever.
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March 2022 by Jeff Davis
Terrible bank. Not sure any are good anymore mind you. Customer service in the banking sector is a thing of the past. Lousy service, can’t get a phone call returned. They also screwed up a bank draft deposit by $100,000. Who does that?!
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December 2020 by L & J W
Just scored a 0.99% mortgage rate with a great banking package thrown in. Much better than some of the credit unions around here (Envision Financial I'm looking at you)
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December 2020 by Paul W.
Been with the bank long enough to write a feedback. Never had to wait in the line, fast and awesome service with smiling faces. Sarah & Yogeesh are very helpful!! They’re best!!
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December 2020 by Debi Shalaby
Completely unsatisfactory....called today to speak with a mortgage consultant and was told he would need to send an email and would take upto 3 days....refused to put me through that to anyone at all to just ask a particular rate.....Weird way to do business. No customer service at all
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December 2020 by Anna Chin
Sometime it's slow, but it's really patient.
