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January 2024 by Daniella Gold
I came in here today to help my friend Roz decide on a grad dress, and compared to any other bridal store I went to, this one by far provided the most honest, authentic service. The lady helping us clearly wasn’t just trying to sell us any old dress. She picked out the perfect dresses that made my friend look absolutely stunning, while providing honest advice and insight. Our appointment was only for 1 hour, but Susan helped us for over 2 hours just to make sure we had picked the PERFECT dress just for Roz. Heavily recommend. They don’t allow photos, but that helped to make our experience feel more authentic. Wonderful service :)
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January 2024 by Alexa H
Went to look for grad dress for my friend Roz today and was pleasantly surprised about how homey it felt. Great workers and a huge thanks to Susan for helping our noisy little group find the perfect dress. Will definitely recommend
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January 2024 by Roz Golshani
I feel bad for whoever didn't get their dress from House of Vienna. Susan was so unbelievably wonderful! My appointment was only an hour and she stayed helping me for 2 and a half hours, albeit that won't be possible for everyone and the schedule luckily allowed her to do this with me today, but nevertheless it was so appreciated. Not only did Susan listen to my concerns but with her experience she was able to properly estimate what would look good on me based on the past dresses. Many online bash the no photo policy, but honestly it made the experience all the more intimate not to mention it removes the comparing of passed on dresses after buying. 5/5, would absolutely reccomend. I cannot emphasize how true the first line of this review is.
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January 2024 by Charlotte Robinson
I went with my friend today and our experience was so amazing. Our appointment was for an hour but Susan spend just over 2 hours with us and was so helpful. This service had the best service out of every dress shop we had been to
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December 2023 by Barb
My daughter and I came looking for a party dress today. The sign on the door said “by appointment only”, but there were no customers currently inside. Two women, we assumed to be employees, said we could come in as they sat at the reception desk doing each others nails. She pointed to the racks of dresses, and continued giving another woman a manicure! I felt like we walked her private living room. We got no help whatsoever and we were the only customers there. They could not have been more disinterested. This is not the atmosphere you would expect when walking into a business to purchase an $600-$900 dress. Will not return.
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November 2023 by Monika Winterhoff
Came to house of vienna and did not have a good experience. The no pictures policy really bothered me because I need to be able to compare how the dresses look and get second opinions. I also like having mementos to hold on to. The lady helping me was very pushy and was very much giving a "buy today don't go anywhere else" vibe.
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November 2023 by Florence Antheli
My experience was mediocre at best. The lady helping me was pushy, said virtually the same thing for almost every dress, and was very fast paced. I also don't like the no pictures policy. I'm a very sentimental person and like to have mementos of these experiences and was unable to be provided with that.
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November 2023 by Jamie Sinclair
Great service ! The ladies that work there are top notch and a lot of fun . They know their stock well and will pull dresses based on your wants and what they know will look stunning on you ! Scarlett and Victoria will make your dress experience a blast and you will leave with the dress or your dreams !
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November 2023 by Saige Rai
I found my Prom dress here and I had the best most stress free experience! House Of Viennas selection is incredible and the staff that I was surrounded by were so kind, especially Scarlett the associate that assisted me. I was able to find my dream dress here, I highly recommend:)
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June 2023 by Julie Patterson
I would definitely recommend House of Vienna. The store owner goes all out to ensure that you have the best service. I found my dream wedding dress the other day and it was the very first one that she chose for me. It was a great experience that me and my family really enjoyed.
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May 2023 by Asza Knight
House of Vienna has the most unique and beautiful dresses! The staff are absolutely amazing, so helpful. Everything was clean, and we had a wonderful experience here! Highly recommend!
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May 2023 by Sherry Lopushinsky
I have 2 granddaughters graduating. We tried a few bridal shops and found the pricing and variety better here. We actually showed up withoutan appointment and were told we could be accommodated an hour later. I think she actually stayed later than the regular hours. The service was wonderful. The dresses came earlier than expected and we made an appointment with the seamstress. The seamstress was professional and the results were beautifully done. My daughter and I were both extremely pleased with our experience. We won't go anywhere else next time.
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March 2023 by Keira
Worst experience ever. I went alone looking for a prom dress and staff was nice. However, the strict no pictures policy definitely ruined my experience here. I was alone and was unable to get a second opinion, the sales person helping me didn’t leave me once to make sure i didn’t take any pictures. I tried on this beautiful dress, however, without being able to take pictures, i decided to try other places so i can compare. Without pictures, how am i supposed to compare dresses? i definitely don’t recommend going here, only if you want to waste your time
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February 2023 by Kelsa Kempf
Had the best experience at House of Vienna picking out my grad dress. Lots of beautiful colours and styles to choose from. The very kind and skilled employees made me feel like a princess and helped me choose the best dress that fits me perfectly. Very clean and professional, big change rooms and lots mirrors, overall 10/10
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December 2022 by Michele Giordano
Soon to be daughter in law bought a wedding dress that was guaranteed, able to be altered. Took the dress to her local seamstress, only to learn that the dress can not be altered in any way. No return or exchange provided - House of Vienna does not care what happens once that dress leaves the store - as long as it was sold -even with only a 1/2 inch seam that is not standard - let alone providing allowance for alterations Very rude, condescending to her clients, - no flexibility or heart. Would never recommend house of vienna to anyone. The groom cancelled his suit orders - just to be safe from this place - so unprofessional
