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December 2023 by Ariana Alblas
Huge selection of products! The staff were very helpful and knowledgeable and had great suggestions.I will definitely be back. I have already told many people how impressed I was.
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December 2023 by Arlene H
Wide selection of quality dog and cat food as well as toys and accessories. Knowledgeable staff. Always helpful.
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December 2023 by Karishma Prasad
A Costco but for dogs!!! Always great deals and friendly service. My husband and I make a trip once a month from Burnaby to Langley specifically to go to Home Alive Pets.
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December 2023 by Sommer Poirier
Love this pet store, my dog also loves going and walking around smelling everything.
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December 2023 by Momo Grey
So many great products and the staff has been fabulous every time I went.They even have a clearance area, which I appreciate
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November 2023 by Emma R
BE CAREFUL THEY DOUBLE SCAN YOUR STUFFS!!! I drove all the way from Richmond to visit this store. Bought only 1 bottle of spray but charged me twice. I didn’t notice it until the next day. Nobody picking up the phone at customer service. It’s not worth the gas money to drive down to Langley to get refund
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November 2023 by Tian Nait
Hoodwinked for a online BOGO sale.Bought 48 boxes of Go! 24 boxes were expiring 3 months from now. The other 24 boxes expiring in 9 months. Cooked food is not the main source of food I give as I feed raw normally. This boxed stuff are for supplemental in the rare occasions for cat sitters to use. Disappointed I was given old stock. The 6 boxes of duck I got which was not included as the BOGO sale and paid regular price was expired over 12+ months out.
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November 2023 by Liam F (Liam F)
I love shopping here they have really good products and a friendly staff but i can count atleast 3 or more times where theyre machine/till has been wrong and ive had to go back and ask for my $ back which also they dont do debit refunds? Its credit, in store credit or cash which is even more inconvenient ! You guys need to fix this issue been over a year and just the same excuse every time why even put a item on sale when your guys system wont recognize its on sale ? I cant be the only person this has happened to.
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November 2023 by kenzie st.dennis
Super friendly staff! They went above and beyond to help find what I needed as well as help entertain the kids I had brought in with me. Very knowledgeable and honest. Great selection of leashes, collars and acsessories for dogs.
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November 2023 by Araceli Zarabozo
Homes Alive Pets, has an extensive variety of food for dogs with hight quality.My dog is 4 years old, she has beef and chicken allergies, she was under hydrolyzed food which she did like. We bought adult skin & stomach health-Salmon and pea formula brand vetdiet and she love it since first bite. She has been into this new food since Sunday and she have not signs of bad allergies reaction. Home Alive Pet has an excellent customer service!
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October 2023 by Cat
I bought can food for my pet online and for while there was no issue.I start subscribe the stuff then I start receiving few can with little dent.I requested refund and I had to send emails and picture.In the end I received refund for those dented cans but the customer service send me an email with comment like that minor dent is ok to feed.If small dent is an issue, I should go to store to buy can food instead of buying online because minor dent is not refundable.I order things online because I have back pain and the online made it easy to shop for my physical pain. Little disappointed by the customer service response because not everyone can go to store to shop. I hope they consider that there are many customers use online because they have physical limitations and different ability.
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October 2023 by Tanja Hauff
I am a big fan of this store. Everyone is very helpful and friendly.I purchased a lot of dog supplies and food at this store. Big fan of the 10% discount on first Tuesdays in the month.I would also say the house brand licking mats are the best on the market. Keeping my dog and all the foster dogs busy for a long time.
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October 2023 by H Lee
Amazing customer service great selection clean storeDog treats are very cute too
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October 2023 by Sophie Cai
I recently discovered Homes alive pets, and regularly order food and litter for my 3 cats online! The packages always come carefully wrapped and the prices are more affordable than any other pet store in the lower mainland. I’ve found tiki cat, instinct, and Nulo on sale and the food is perfectly ok and nowhere near expiry! I almost wanted to gate keep this store, but couldn’t help telling a couple of friends about it because it’s too good not to share I normally don’t write reviews but I want to express how much I love love love this place and say thank you to all the staff for making it such a gem! In my last shipment, they included these cute little Halloween bandanas and I ran over to put them on my cats (who are definitely fed up with my shenanigans). Here is cat tax of my cat modeling the bandana!!
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September 2023 by Charlotte Amir
I always come to buy here and today there was a new lady at the cashier, she was so mean towards me and didnt want to apply the discount that was pasted in the bag. She said that she never applied a discount before.and if I know how to apply it. The service overall was terrible she moved the bag from the cart and didnt help me to set it properly again. Many times I congratulate the staff at this store and that's why I always come back, but now, idk what to do. My transaction number is 182318 of course this review is made using the phone of my personal assistant; because i dont want to publish my name on the web. With the transaction you have all my data to contact me (If you care).
