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August 2024 by Ken Podgornik
My car was involved in an unavoidable collision. A friend recommended Brothers to me. I found the staff to be friendly, knowledgeable and they took care of all my concerns. They went above my expectations and I recommend them to anyone needing auto body work.
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August 2024 by Chris Stone
Awesome bunch of guys, repair done on time, did a great job at a very reasonable price.
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August 2024 by Bik Garcha
This review is a LONG one, I will try to keep it as concise and to the point as possible. If you do not wish to read the whole review, the coles notes are:
-their employee took my car for a joyride, blew my clutch and damaged the internals of my transmission
-the shop completely ignored to care for my cars paint, induced multiple scratches and chips to the car.
-now their manager (Prince) is no longer responding to emails.
-I have nearly 4 days worth of dashcam recordings, showing the neglect, absolutely Ludacris conversations, and of course the joy ride
-They later found my dashcam and disconnected it (told me its their shops policy). Luckily I have a GPS tracker on the vehicle and was able to track it during its time in their possession
This happened last year in February 2023. I had to wait a little bit to post this as I needed to give a length of time in between my emails and taking civil action against this shop.
I dropped my car off in Feb 2023 for a simple dent repair. Car was with the shop for 3 weeks.
My car has been featured in magazines and displayed on numerous local dealership floors (it is mint and a very rare spec)
Brother's autobody decided it was ok to take my car on multiple joyrides, put 13km on my vehicle while in their possession.
During one of these joyrides, an employee who does not know how to drive manual, redlined my car endlessly causing the clutch to blow and caused internal damage to my transmission and bell housing
I reached out to the manager, Prince. Detailed the whole ordeal and provided him with the relevant footage with a step by step list of violations/damages/ (there is quite a few).
After reviewing the disgusting footage, agreed to complete repairs on my vehicle, but not without putting up a fight at each and every obstacle
I then reached out to ICBC, as it was a claim, but Brother's AutoBody did not want anything to be documented with ICBC so they simply paid for the repair.....however, when they chose not to cover the additional damages done to my vehicle I had to take matters into my own hands.
I sent text messages and emails to Prince, the manager of Brothers AutoBody, from Feb 2023 up until Sep 2023, at which point he stopped replying.
After speaking ICBC's investigation unit, our provincial regulatory bodies that look at these kind of things, and my legal advisor its time to put these guys on notice.
This review is meant to not only leave a traceable record of our interactions (all of which have already been documented), but also to make the public aware of just how bad this shop is.
Prince, buddy you should have just responded to my emails and texts and not tried to ghost me man. I waited a full YEAR and then some to write this. Just think of what else I've had to do to be able to hold you guys accountable.
You have my number, you can contact me if you like to have a discussion, and you should know that there is additional footage that you did not see...
Now ask yourself, what kind of incriminating conversations and methods do yourself and you employees have every day?
Talk soon
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July 2024 by Misaki Saito
Amazing service. Not only did they completely fix my car up but they detailed the interior! It was returned to me better than when I dropped it off. 100% recommend!
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June 2024 by Aljohn Castillo
Vehicle was repaired flawlessly, bumper looks brand new. Quick turn around. Would bring my vehicle back here again. Highly recommend.
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May 2024 by RAM-1500 KING OF TRUCKS
Went in today for a mirror assembly through icbc ,and within half hour My truck was ready for pickup ..great service ?
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April 2024 by Zharina23 Z
My experience with Brothers Auto was extremely satisfied. They were very helpful with my ICBC claim and repair. Special thanks to the detailed services, they went above and beyond my expectations. I would definitely recommend their service.
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April 2024 by info457099264
Ive been here a number of times to fix my door, as it wasn't done right the first time. Paint drops, scratched paint, wrong color—been to many times, because the job hasn't been done correctly the first time I have had to go back to many times. I was also talked down to by the girl in the office. My truck was left outside with no covering on the door open to the public. Its their job to fix it, not make it worse.
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March 2024 by Helen Jordin
I walked in off the street and asked for a quote on fixing a parking lot scrape and dent in our truck. I had previously gotten a couple of quotes from other collision repair shops, so I knew what to expect. Some other places had required an appointment even to give a verbal quote!
Brothers Autobody gave me a detailed, carefully planned quote within 15 minutes of arrival, including a possible higher number if the panel needed replacement. The quote was very much in line with the other quotes and they said they could start the next day, so I went for it!
Long story shortened: perfect job, reasonable price, great people and our truck was as good as new within a week (at the lower price).
I highly recommend them and would use them again in a heartbeat if the need arises!
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March 2024 by Bennett Bracero
Very good experience and very quick with fixing. ???
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January 2024 by SJ Malik
The team at Brothers Autobody did an awesome job, were super friendly and professional. Couldn’t recommend them enough!
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January 2024 by norm knorr
Brothers did a great job on my car. It looks better than it did before the accident.
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December 2023 by mike pie
Great service. Awesome people. My van was fixed properly the first time
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October 2023 by Armaan Gakhal
Best prices,best Staff.staff were wonderful ,super helpful ,shop was very clean , quality of the work was best in B.C.Overall was a great experience with amazing staff and planning on coming again. When Tanu breaks my windows again.☺️
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October 2023 by Pablo T
Very friendly staff here. Had a great experience with them after I got hit and ran on and had a dent in my car. They fixed it fairly quick.