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November 2024 by Tammy Morrison
very knowledgable and knows his stuff
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November 2024 by Karie Quechuck
I had been looking for 3-4 weeks for new couches and found several at Ashley’s I liked. Keith was helpful, informative and not pushy at all. I settled on 2 couches, a loveseat and 3 bar stools. In the end I was happy with the items, service and overall price. I will be back in the spring for cabin items. Thank you!
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October 2024 by Candice Grandy
Just bought living room furniture from the Langley location. Yadwinder was my sales person and he was patient mapping out the dimensions of my space and helping me select the right pieces. Very kind and helpful. Will go back again.
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October 2024 by Yvonne Crabb
Good quality, friendly helpful staff
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October 2024 by Doris Escaravage
Showroom is beautiful! Salesperson was very helpful and really listened to what we wanted. Found the perfect living room furniture for us. We love it!
Thank you #AshleyHomestore !
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September 2024 by Brian Hollingshead
Great experience. Helpful and laidback. No high pressure.
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September 2024 by Anu Bakshi
I had the most horrible experience at Ashley’s Langley location. We have been customers of Ashley for many years. Have bought multiple items from them but mostly other locations.
We were dealing with the representative called Sam. We finalized a purchase of a sectional, Sam told us that if we do 0% financing we could get additional 5%. We told her we don’t need the financing but would love to have the additional 5%. She mentioned that we can only get 5% if we do process of financing.
Sad to see that they are encouraging people to take on debt even though people don’t want it so technically no incentive of paying upfront.
She recommended us to do the financing for 0% and paying it off the first month. So to take additional 5% we agreed to take the financing with the intentions of it paying off right away. According to her it was as simple as just filling out the information and getting financing.
After she inputted the information she told us we were declined. I further probed and asked questions if there was a credit check to which she said yes and never explained in detail before she completed all this. After probing she shared that the store deals with an outside company and she has no idea what their process is. She gave us a 1-800 number to call and the person on the other end told us that our name had to be entered as shown on the credit cards. Then this person on the phone went and corrected information and said she approved us. After we hung up the store told us now we are approved for a card with 31% interest instead of 0%. And to begin with we wanted to pay up front but got caught up in their 5% discount offer.
I mentioned to the store rep Sam that if she could have explained what it entails to get that 5% off we wouldn’t have gone through this process. We decided to go ahead and make the purchase with paying without financing as we had already wasted almost an hour on this.
What shocked and surprised me is the manager Gurmeet said to us at the time of us paying that I was disrespectful to Sam and he didn’t like our interaction with Sam. I asked him how was I disrespectful in sharing my feedback that Sam needs to be more knowledgeable about what she’s talking when it comes to their products and offer. Gurmeet comment was that Sam is a young girl who is learning and we hurt her feelings and saying that she should have better informed us about the process was accusing her in someway. Gurmeet was rude and loud while there were other customers about how he’s not happy that Sam was upset. I am shocked and appalled to see that this manager had the audacity to come and lecture us because we shared feedback. Gurmeet is definitely in a wrong profession and is doing disservice to Sam by coaching her the wrong model of customer service.
We definitely walked out not purchasing the sectional and will never return to that store.
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September 2024 by Rob Ross
I just bought a beautiful sectional from Ashley’s. Sam was my sales woman and she was absolutely amazing. She was very thorough with all of my questions and was very knowledgable. She had a wonderful smile and personality. I will definitely recommend Ashley‘s and Sam to anyone who needs some new furniture! Ask for Sam at the Ashley’s in Langley, you’ll be well taken care of!
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September 2024 by Ally Guy
I Came to the store on July 27 to buy a sofa for my guest room. Paid over $1,400 and added all the insurance. I waiting for 2 weeks for the sofa to arrive. The driver came and without taking the sofa out of the truck, he said that the sofa wouldn`t fit through the door. We went back to the store, bought a smaller sofa paid close to $2,000 so $600 more. The salesman told us that there shouldn't be any problem now as the sofa is smaller. Waited 2 weeks, the driver came and again without taking the sofa off the truck said, the sofa wouldn't fit. We went back to the store and asked for a refund, they told us that their Home Office would process the refund. We got back the money from the sofa back but not the delivery fee. When asked why we need to pay a delivery fee if the driver didn`t deliver anything, their response was " he attempted to". So getting out of the truck looking at a door and saying "wouldn't fit" after the salesman told us that it would fit, is an attempt. Easy money for a lazy driver. Just 2 FYI;
1. We went to The Brick and got a cheaper and bigger sofa and guess what it FIT!!!!.
2. Way to go taking money from two 77-year-olds.
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September 2024 by Cheryl Thompson
Our experience at Ashley’s was really good. The location had a great atmosphere and our sales person Gurmeet Raina was awesome. He gave us the perfect amount of space to browse, and when it was time to make a decision he was there to answer any questions. He was knowledgeable about the products and he had a good sense of humour. It was a pleasure to do business with him.
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September 2024 by Tyler Hough
Gurmeet the salesmanager was fantastic to deal with...made this experience a very good 1
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September 2024 by Tom&Donna Caljouw
Friendly and helpful sales staff that go the extra mile.
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September 2024 by Farah Collier
Sam was fabulous at Ashley furniture. My mum and I were really impressed with her knowledge of the items we purchased.
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September 2024 by claudeen H
Great costumer service , great selection of furniture. Highly recommend .
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August 2024 by Nick
Great customer service, Sam and Gurmeet were friendly and knowledgeable. Highly recommend.
