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September 2024 by Tim Buschman
Big shout out to Niki who helped me with amazing customer service to test and give me options on couches. What made it even better, I mentioned I am just looking and please help customers that are buying today, didn't matter for her, she helped me till the end. Thanks Niki! Awesome Service..
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August 2024 by gregory michael
Staff are so awesome. Busy taking care of the beautiful store and helping customers. Great advise, no pressure, talented employees who know the product and design. I found it so helpful from each and everyone who helped me. My girl was Anita but everyone else was also fantastic :)
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July 2024 by elaine barker
The service at Urban Barn Kelowna couldn’t have been better! Anita was professional and efficient….her help was much appreciated. I’m looking forward to my next Urban Barn experience.
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June 2024 by Matt Holbrook
We bought a sectional couch at the end of covid shutdowns in summer 2022. This was back when supplies were limited and they told us it would take 6 months to get the product so we waited. It came, and we were generally happy except the cushions were not great quality. From the start they were lopsided and didn't hold their shape. We were told about the great fill material that Urban Barn has, but we obviously got a dud. After 1 year of lopsided and mis-shaped fill in the cushions we went back and asked if there was anything they could do. After some back and forth with the customer service dept in Vancouver, and some great support from the Kelowna store staff in getting our issues resolved, some new cushions arrived a couple weeks later. We are NOW very happy with the couch, and the fit and feel is exactly as we had hoped. Great customer service to fix an issue, even if it was bought a year earlier! We will be back to shop again with UB.
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April 2024 by Ken Bell
bought a sofa for our family room mid-April it was delivered to our Kelowna home. Eight months later after not too happy with our purchase, we went into the store and spoke to the manager to express that the sofa cushions had lost any firmness and were needing to be replaced. we can literally feel the springs bellow the foam cushions. The sofa gets used on average two hours a day and its just the two of using it and we're not heavy individuals.
The store manager said that we had to contact customer service .We sent an email and received a response two days later saying that it's a wear and tear issue and they couldn't do anything for us. it's not even a year old yet. Are you kidding me?
Store staff in Kelowna is nice enough but I'd steer clear of ever purchasing again from them. Premium price for unsatisfactory quality.
I just had a upholstery company re-foam put in the seat cushions today at a cost of $390.
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March 2024 by joseph gilbert
Quality of item I bought was very good and service was within a week. Excellent
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February 2024 by Pat Dean
Have bought many items from them over the past several years. Everything I have bought has worn incredibly well. The quality is exceptional. The service has always been great. Lots of parking and perfectly located. I’m always looking at the next item to buy.
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November 2023 by Susan Hopgood
The manager, Debra, is amazing!!
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November 2023 by Kelly Priest
Sales person was friendly and very helpful, amazing!!
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November 2023 by Rhonda Dyck
Such friendly vibe and so helpful and knowledgeable!
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November 2023 by Wendy Donkelaar
Excellent customer service and interior design suggestions!
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November 2023 by Suzanne Noel
Helpful and pleasant
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November 2023 by Andi K
Terrible service. Came in at 6 pm three people working no one else in the store, staff offered no assistance or greeting. Will shop elsewhere to furnish my new home.
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November 2023 by Julie Dreyer
Friendly helpful staff and the store had the items I was looking for.
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November 2023 by Elyssa Sklapsky
I love shopping at this store as the staff are always friendly and helpful.
