-
May 2024 by Logan Houde
Purchased a washing machine/dryer set about a month ago. Amazing experience. Hands down.We went in for a new washer and dryer, it was our 3rd store, not happy with customer service at previous places. I did a bunch of research myself before starting to shop and I knew I wanted a top load set, and I was leaning towards a certain brand. Long story short, David approached us and completely schooled me onwashing machine and dryers. He was great, very respectful and insanely knowledgeable.We ended up going back the next day and buying the Electrolux set.There was an issue with delivery but I don't think it's anyone's fault. It was one day turnaround from purchasing to delivery date and David wasn't working that day to facilitate it. Also a mixup with installation but a very quick reply from David, a sales associate ended up coming out on a Saturday at the end of the day to do the install. We said it wasn't a big deal to do the install another day but he still came out.I work in construction so I know mixups like this happen and it doesn't bother me, it's the response to the issue I care about. David and Trail went above and beyond at every step. I now need appliances for my rental unit and I will not be shopping around this time.
-
May 2024 by Zinnet Omidvar
We just build a house and got the appliance package from Trail appliance no problem so far. Just recently we bought a Whirlpool fridge for our rental property. With in a less than a month our tenants complained for the noise it is making. We called the store and they called the service man. He claimed he didn't have the parts. Parts were ordered a month ago. We keep getting the runaround it will be here next week, than next week .. Today they gave us the same news. We want to give the fridge back. Trail appliance will not take it back. Instead they talked my husband into buying extra warranty for 2 more years. WTH! So we could get the run around for extra 2 years. If a refrigerator brakes down in a month, that means it is a lemon. THIS SHOULD BE A WARNING TO WHOEVER IS SHOPPING FOR WHIRLPOOL REFRIGERATORS.
-
May 2024 by Dennis Dykstra
Very nice representative.courteous and friendly.Nice showroom with lots of products.
-
May 2024 by Natasha McAvoy
Excellent knowledgeable service, and I am so very grateful for the printed sheet of instructions David printed out for us. He's changed my laundry life, plus the machine is absolutely gorgeous
-
May 2024 by Simon Says
Impressed by the fact that they had the washer dryer in stock at a local warehouse and delivered within 4 days.
-
April 2024 by Meg Domerchie
Shawn Pitcher was incredible. I did a lot of searching and comparing online before going into the showroom so I pretty much knew what I wanted, especially for our fridge. But I was worried about fit. I had taken the measurements per Trail’s online guides but needed someone to tell me, yep you’re right! And Shawn was able to do that and then some. He knew all the dimensions off the top of his head. He even knew roughly how big my old appliances were from the pictures I showed him alone. From that he was able to tell me how it would fit and give pros and cons of comparable units. All without once looking something up. This is exactly why I chose to come to Trail. I wanted experts and Shawn blew me away.Our deliveries also went so so well. We just had our house painted and the guys were so careful and efficient. Not a single scratch and they took such good care of my new appliances.This whole process was a big deal for me and I would definitely come to Trail again.
-
April 2024 by steve mcbride
Perfect experience with the salesman, David Stott, and with the delivery. I will shop here first in the future! Thank you!
-
April 2024 by Ken Wiklund
We spent a large amount on appliances at Trail Appliances Kelowna and were expecting decent service. Thier service after the sale was very poor. I would suggest looking somewhere else for appliances
-
April 2024 by Tracy Hug
The sales and delivery teams went above and beyond for us! Thank you Trail
-
March 2024 by Heather Honke
Awesome service, product and delivery with knowledgeable staff
-
March 2024 by pat pick
David was extremely helpful and knowledgeable with our purchase of new appliances
-
March 2024 by Don Marentette
Recently bought a set of appliances, we had shopped around for a while and so happy we stopped in to Trail, the staff there are top notch, know their products and really care about their clients. We worked with a Sales professional named Lucky, and have to say this guy is the pure definition of integrity, we had an issue with the delivery and he went above and beyond to make it right, honestly if your looking for a professional that gets customer service go see him. Thanks to you all at Trail
-
March 2024 by Philip Wyness
No communication during the five month plus wait for the product, despite being told it’d arrive after a month. When it did arrive, there were no installation components and Trail refused to supply or source these, despite the product (a side by side fridge freezer), requiring these parts for assembly/installation. The after sales service was so disappointing that we will not be returning to Trail Appliances in Kelowna.
-
February 2024 by Rick Howard
Great service. Great showroom with a very good selection of product on the floor.
-
February 2024 by Moe Brisson
Friendly knowledgable and great price. We will shop at Trail again. Thank you!
