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May 2024 by Jeanette Matthias
I had cracked the screen of my phone. I was about to upgrade my phone, until the lady at the kiosk (Marja I think?) looked up the purchase of my current phone. She discovered that the phone was covered under Costco warranty. I didn't need to upgrade my phone. She gave me all of the information I needed to call to get a replacement for my phone. She was super helpful and friendly. We have always had super service here!
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May 2024 by Tracy Taylor
Was super
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April 2024 by Amy Suerink
Kat was wonderful as always! Knowledgeable and super helpful.
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April 2024 by Michelle Acton
Aziz was so helpful setting me up on my new phone and so pleasant. Made everything easy. Definitely will be my go to place!
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April 2024 by Mukesh Malooka
100 percent customer satisfaction given by Taiye nice service he helped me in setting up my new phone and very kind and humble… guy .. keep going ??
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April 2024 by Shandell Rands
Katreana Abear is very knowledgeable and a pleasure to deal with. Will recommend
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April 2024 by Upkar Dahiya
Thank you for assisting me in securing a better deal and for surpassing expectations in saving customers money. Highly recommended!
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March 2024 by Blair Dinelle
Everyone very nice and knew what they were talking about , very friendly
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March 2024 by Gail Dirks
My family and I have been dealing with Katreana for the past 11 years. As usual, I received outstanding service. I like to refer people to Katreana as I canhighly recommend her skills and knowledge.
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February 2024 by Dan Kovacs
Kat was absolutely terrific to deal with and so helpful!
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January 2024 by Tim Senger
Always a great experience at Costco kiosk. Very knowledgeable and helpful.
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January 2024 by Thomas Gibson
Service was good
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January 2024 by Vivek Suhag
Worst customer service. I bought a new phone from them and when I try to return it within 15 days (buyers remorse period), they told me I can’t return it to them and I have to send it to the carrier via Purolator. ( wrong information and they never told me when I bought the phone from them). They asked me to call the carrier by myself and deal with it on my own end. I told them that I am not taking this phone back and I left it at their counter and walked away. I called Rogers and the customer service agent informed me that my phone is already been returned and was so surprised that I have to go thru with all this. This call was just 5 minutes later after I left the store. So these so called customer service agents wasted my 2 hours, kept me standing at the kiosk , gave me all the wrong info, ignored me instead of helping me, and once I left the store they returned the phone in 5 minutes? How stupid is it? These guys need to be trained better. What an unpleasant experience that was. Can’t believe they are doing customer service jobs like that.I wish I could give them zero stars but that’s not an option.
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January 2024 by Tricia Heglin
Excellent service and quite knowledgeable
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January 2024 by Devon Mah
We had some issues with a SIM card but Taije was very helpful in troubleshooting the issue. Great service.
